Compliance Officer

• Aug 2019 - Present

Quality Assurance Manager

• Sep 2017 - Present

Plan, direct and coordinate quality assurance programs and formulate policies and procedures. Work to improve the agency's efficiency, analyze the data and recommend changes to processes to improve service. Audit files for compliance and analysis surveys, staff retention, and risk management reports to idenify specific issues or trends over time. Develop and monitor continuous quality improvement plans, aiming to prohibit misakes and improved the quality of service to the persons served. Indentifies staff training needs in the areas of compliance. Monitor and oversee CARF Accredition and Relias Learning and inspect group homes to maintain compliance for all regulatory agencies. Show less

Operations Manager

• Dec 2013 - Aug 2017

Overall supervision of operations (hospitality, security, housekeeping, maintenance, construction projects and event planning department) at 45-acre, 75-room nonprofit retreat facility and summer camp including special needs young adults. Created, assessed and monitored the standards fro quality customer service, established department performance objectives, ensured objectives were met and ensured the safety of the guest. Coordinated intimate weddings and large corporate retreats and provided housing and daily meals to 1,000 campers and staff for nine weeks. Managed all seasonal and retreat staff and collaborated with vendors on capital improvements, merchandising and food requirements. Cut costs over 22% within the first two years and increased revenue 58%. Show less

Hospitality Manager

• Jun 2013 - Dec 2013

• Investigated guest complaints• Monitored overall guest comfort pertaining to rooms, dining experience, recreation facilities, security, and maintenance• Ensured the facility is properly maintained• Managed daily operational activities • Supervised human resource activities; staffing requirements, interviewing, hiring and training employees• Reviewed financial statement and sales activities reports• Determined ways to maximize efficiency and improve profitability Show less

Owner/General Manager

• Apr 2006 - Apr 2008

Start up business. Directed daily operations, monitored profit and loss and managed administration. Supervised human resources and marketing departments. Additional responsibilities included coordinating staff professional development, sales strategies, and special events. Oversaw contract negotiations and procurement processes, maintained relationships key to organizational success, implemented best practices and presented at conferences, and community. Start up business. Directed daily operations, monitored profit and loss and managed administration. Supervised human resources and marketing departments. Additional responsibilities included coordinating staff professional development, sales strategies, and special events. Oversaw contract negotiations and procurement processes, maintained relationships key to organizational success, implemented best practices and presented at conferences, and community.

Insurance Agent

• Dec 1995 - Apr 2006

Start up business. Primarily responsible for marketing, meetings sales goals, provideing customer service to the clients and developing and implementing organizational policies & procedures that were aligned with the Company goals. Achieved Top 10% Companywide sales leadership status and consistently lead in company sales in mutiple catergories for ten plus years.• Managed Sales, Customer Service, Marketing and Community Involvement, Operations, Finance, and Human Resource department• Planned strategy, implemented risk management plan and appropriate mitigation strategies• Developed and implemented organizational policies that were aligned with organization’s goals• Controlled implementation of capital, operational and supplemental budgets to ensurecompliance with applicable organizational objectives, and oversaw contract negotiations and procurement processes• Conducted internal and external reporting, developed and executed various long and short-term projects • Planned, implemented and monitored the succession plan and professional development program to prepare for staff turnover, clarify authority and ensure sustainability while defining andsupporting staff career paths• Maintained relationships that are key to organizational success, presented at conferences and community events, and implemented best practices learned from other organizations Show less

District Sales Manager

• Mar 1998 - Aug 2000

Responsible for recruiting agents, staff training, meeting corporate sales goals for the district and conveying corporate goals, strategic planning, risk management, community involvement and customer relations. Recruited thirteen agents and managed the operations of twenty-six insurance agencies.