Experience

Bicton Travel

• Australia
• Travel Arrangements
• 1 - 100 Employee

• Travel Agent

  • Oct 2022 - Present



Lycopodium

• Australia
• Mining
• 700 & Above Employee

• Global Mobility Advisor

  • Sep 2021 - Oct 2022



British Travel

• Travel Arrangements
• 1 - 100 Employee

• Travel Consultant

  • Aug 2021 - Sep 2021



Aston Advantage

• Australia
• Human Resources Services
• 1 - 100 Employee

• Recruitment Consultant

  • May 2021 - Aug 2021

  I have recently joined Aston Advantage as a Recruitment consultant (white collar) after 15 years working in the travel industry working with some of the industry leaders. I am excited to bring my many years of customer service in to a new and exciting role working for a an industry leader and innovator I have recently joined Aston Advantage as a Recruitment consultant (white collar) after 15 years working in the travel industry working with some of the industry leaders. I am excited to bring my many years of customer service in to a new and exciting role working for a an industry leader and innovator



APM

• Technology, Information and Internet

• Employment Consultant

  • Dec 2020 - Mar 2021

  Providing employment solutions to jjob seekeres with short or long term disabilities. This included establishing relationships with both job seekers and employers to identify employment opportunities, assisting jobs seekers to obtain professional accreditaion (white cards, fork lift licenses etc) and education options (Trade Certification, Certification 3 and 4) to increase their opportunity for long term sustainable employment whilst working withing the Department of Social Services compliance framework.Recording of participant attendance at all meeting requirements, documenting all appointment discussions and progress, booking future appointments, creating expenditure requests for Business Manager approval, providing post placement support and ongoing support to job seekers and employers after placement.

• Senior Travel Consultant

  • Jul 2012 - Dec 2020

  I considered it a privilege to work for Australia's most awarded travel agency for 8 1/2 years. Carole Smethurst and Phil Smethurst have an amazing team of staff and afforded me a lot of opportunity for growth and development and I acheived a lot of personal and professional goals whilst I was there.I was lucky enough in 2019 to be in the final top 10 in Australia (placing number 1) in the Viking Valhalla Club and secure top 20 and top 100 postions (Australia wide) throughout the year in the Cruiseco Champions and Scenic Top Sellers.Bicton Travel innovated the Cruiseco Lounge, a dedicated department to exclusively sell Cruiseco unique products such as their music cruises, Cruiseco Adventurer and Cruiseco Explorer (their river ships on the Mekong and Irrawaddy Rivers). I was hand picked to head up this unique inititaive.My other duties whilst working for Bicton Travel included:- • Providing exceptional customer service to our client data base to secure bookings and ensuring long term repeat business. • Maintaining all sales and client records in our booking/back office system. Ensuring that all accounting is accurate and processed correctly including payments to third parties, commission transfer and refunds to clients. • Liaising with clients and supplier partners via phone, e-mail and mail to ensure prompt action on all business matters and establish long term partnerships • Assisting Sales and Marketing Manager with presenting and catering of client events, including presentation evenings • Sales and bookings of all aspects of domestic and international travelMy duties with included



Total Travel WA Pty Ltd

• Hospitality
• 1 - 100 Employee

• Team Leader

  • Feb 2008 - Jun 2012

  Total Travel WA is a small boutique travel agency which had a largely corporate base with a small retail travel base when I joined in 2008. Whilst still maintaining a predominately corporate base, owner Nicole Burton diversified to grow the retail side of her business including group tours based on competitive cycling.My role included supervising a team of 3 retail travel agents, including co-ordinating training, monitoring employee productivity and provising problem solving assistance, assisting the co-ordination of group tours from inception to documentation stage and assisting corporate account managers where required.



Jestset Hay Street/Santoso Travel/Holiday Indonesia (company no longer operates)

• Travel Consultant

  • Sep 2006 - Feb 2008

  Jestset Hay Street was a leisure travel agency providing all forms of domestic and interntional travel, however with one of the directors being Indonesian, our primary focus was holidays in Indonesia, namely Bali. My duties included:- • Providing exceptional customer service to our client data base to secure bookings and ensuring long term repeat business. • Maintaining all sales and client records in our booking/back office system. Ensuring that all accounting is accurate and processed correctly including payments to third parties, commission transfer and refunds to clients. • Liaising with clients and supplier partners via phone, e-mail and mail to ensure prompt action on all business matters and establish long term partnerships • Sales and bookings of all aspects of domestic and international travel



Go New Zealand (this company no longer operates)

• Confirmations/Documentations Officer and Reservations Officer

  • Mar 2006 - Sep 2006

  Go New Zealand was a wholesale travel company providing supply options for travel agents in Australia. The countries we offered were New Zealand, Cook Islands, New Caledonia, Vanuatu, French Polynesia (Tahiti) and Canada.My duties included:- • Solely responsible for updating reservation with booking confirmations received from third parties (hotels, attraction providers, car hire companies) and advising travel agent partners • Solely responsible to processing all payments from travel agent partners to pay for bookings and ensure that all accounting is correct for accountant to pay relevant third parties



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• Travel Consultant

  • Sep 2005 - Mar 2006



Ballast Finance

• United States
• Financial Services

• Broker's Personal Assistant

  • Jul 2004 - Dec 2004

  Providing brokers with all administrative duties inclusive of quick accurate data entry of applications to financial institutions, liaising with clients to source additional information as required, reception duties, maintaining and ordering stationery supplies, managing incoming and outgoing mail, maintaining broker diaries for client and financial institution visits. Providing brokers with all administrative duties inclusive of quick accurate data entry of applications to financial institutions, liaising with clients to source additional information as required, reception duties, maintaining and ordering stationery supplies, managing incoming and outgoing mail, maintaining broker diaries for client and financial institution visits.



Statewest Credit Society ( now part of Bank of Queensland)

• Loans Assesor

  • Apr 1997 - Jul 2004

  I worked at Statewest Cresit Society after 10 years of working at Police and Nurses Credit Society ( now P & N Bank). I worked in a number of roles in my 8 years with the company including Personal Loans Assessor (Broker network), Home Loans Assessor, Senior Branch Sales officer, Card Services Officer and Payroll Services Officer.Some of my duties included (but no limited to):- • Establish and maintain rapport with external brokers • Assess personal loans to documentation stage within a 4 hour period of receiving application • Work collaboratively with other assessors without direct supervision • Preparation of commission statements for all brokerage business (mortgage and personal loans) including preparation of recipient created tax invoices • Balancing of Consumer Credit Insurance ledger • Supervision of branch staff • Motivating staff to meet and set progressively higher budgeted sales figure targets