Michele Flanagan
Senior Program Analyst at College of American Pathologists (CAP)- Claim this Profile
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Topline Score
Bio
Credentials
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SAS Programming 1: Essentials
SASAug, 2019- Nov, 2024
Experience
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College of American Pathologists (CAP)
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Hospitals and Health Care
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700 & Above Employee
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Senior Program Analyst
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2016 - Present
Work independently in a variety of situations requiring analytical, interpretive, evaluative, and innovative thinking. Information systems development, implementation and support. Serve as a liaison between Laboratory Improvement Programs (LIP) and the Information Services (IS) organization throughout the project lifecycle. Facilitate communication between LIP users and IS project managers and analysts. Work with LIP staff and IS to analyze business requirements, validate solutions and assure adequate testing. Manage and support the production support process. Assist staff in making optimal use of technology. Plan, direct, and manage the initiation, planning, design, development, and implementation of strategic projects consistent with the goals of Proficiency Testing (PT) and the Laboratory Accreditation Program (LAP). Communicate and collaborate with LIP business experts, IS, and other divisions as needed in order to fully understand the rationale and implications to what is being delivered. Show less
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Senior Business Operations Analyst
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2010 - 2016
Collaborate with Surveys and IT management to execute project plans. Partner with internal IT staff and external contracted consultant groups to design, implement, and system test new customized software, as well as off-the-shelf product software, as needed, to better improve business processes. Act as subject matter expert to Proficiency Testing and other departments as appropriate. Oversee all aspects of large-scale internal and external project management initiatives for Proficiency Testing and cross-divisional touch points. Work independently in a variety of situations requiring diverse procedures and policies, utilizing analytical, interpretive, evaluative, and constructive thinking. Develop business requirements, functional specifications, as well as testing scenarios. Show less
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Business Operations Analyst
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2005 - 2010
Acted as an intermediary for users and IS, distinguishing between user set-up error and actual software problems, thereby reducing stress on programmers. Identified, prioritized, and documented software problems and user requests using Remedy and coordinated user acceptance testing of programming fixes. Trained assorted staff among all departments of the organization on new procedures.
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Operations Data Specialist II
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2004 - 2005
Demonstrated a strong knowledge of the SCORES operating system and the operational process, which aided in problem solving and troubleshooting. Worked closely with medical technologists and scientific resource committees to improve and resolve issues with the statistical parameters, grading criteria, and participant summaries. Proactively identified and corrected potential errors. Identified ways to improve Surveys. Collaboratively developed a training manual and trained new Operations Data Specialists. Show less
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Operations Data Specialist I
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2000 - 2004
Processed statistics and grading for laboratory proficiency tests to develop participant summaries and evaluations. Consistently lowered average turn around time while maintaining accuracy. Reduced turn around time for data intensive EXCEL Hematology/Coagulation/Urinalysis module to 21 days from 30 days and above.
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Customer Service Representative II
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2000 - 2000
Responsible for international participant inquiries. Key contact person for two VIP accounts. Calculated daily, weekly, and monthly phone reports. Maintained an average of 80-100 participant calls per day. Assisted in training new staff.
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Customer Service Representative I
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1999 - 2000
Responsible for assisting participants with proficiency test instructions and evaluations. Answered inquiries in regard to Surveys, lab accreditation, membership, and accounting. Handled customer requests in a prompt manner by utilizing time management and decision making skills.
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Education
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St. Norbert College
Bachelor of Arts - BA, Communication
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