Experience

Bookiply (part of the Holidu Group)

• Germany
• Internet Publishing
• 200 - 300 Employee

• Senior Account Manager

  • Mar 2020 - Present

• Account manager

  • Dec 2017 - Mar 2020

  - Main responsible for partners from central and southern Italy- Inbound calls in order to promote our offer - upselling related activities- Revenue Management- Interact with different teams as well as external partners to enhance integrations and ensure smooth processes-Act as intermediary between our sales team and the Provider tech team to ensure reaching successful results, even heading projects related to this topic. - Recruitment process support (interviews with candidates)- Train and support new joiners and interns during their whole onboarding experience in our company



Voxpro

• Ireland
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Airbnb Multilingual Customer Experience Specialist

  • Dec 2016 - Jun 2017

  Deal with customers' phone queries, managing their complaints and refund requests and getting to decide regarding those, helping them solving their problems from start to finish. Deal with customers' phone queries, managing their complaints and refund requests and getting to decide regarding those, helping them solving their problems from start to finish.



Gorta

• Sales Assistant

  • Sep 2016 - Nov 2016

  Internship in partnership with Cork English College. Internship in partnership with Cork English College.