Michele Edwards
Office Management at Mantaray- Claim this Profile
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English Native or bilingual proficiency
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Afrikaans Professional working proficiency
Topline Score
Bio
Sant-Marie S.
Michele is focused, calm and committed; she would make a great addition to any team. When I joined her company, I was met by an incredible motivated and charismatic team trainer, she was established as an invaluable member of staff, helping to drive efficiency and customer service within her business unit. Michele has also helped to drive the company forward, coming up with fresh ideas about how to improve the way we operate, many of which have been successfully implemented into our business structure. Michele is creative, energetic, solutions-oriented and highly motivated with great communication skills. A confident and friendly worker, Michele is popular with her colleagues and clients alike and has a real passion and enthusiasm for the industry that shines through.
Sant-Marie S.
Michele is focused, calm and committed; she would make a great addition to any team. When I joined her company, I was met by an incredible motivated and charismatic team trainer, she was established as an invaluable member of staff, helping to drive efficiency and customer service within her business unit. Michele has also helped to drive the company forward, coming up with fresh ideas about how to improve the way we operate, many of which have been successfully implemented into our business structure. Michele is creative, energetic, solutions-oriented and highly motivated with great communication skills. A confident and friendly worker, Michele is popular with her colleagues and clients alike and has a real passion and enthusiasm for the industry that shines through.
Sant-Marie S.
Michele is focused, calm and committed; she would make a great addition to any team. When I joined her company, I was met by an incredible motivated and charismatic team trainer, she was established as an invaluable member of staff, helping to drive efficiency and customer service within her business unit. Michele has also helped to drive the company forward, coming up with fresh ideas about how to improve the way we operate, many of which have been successfully implemented into our business structure. Michele is creative, energetic, solutions-oriented and highly motivated with great communication skills. A confident and friendly worker, Michele is popular with her colleagues and clients alike and has a real passion and enthusiasm for the industry that shines through.
Sant-Marie S.
Michele is focused, calm and committed; she would make a great addition to any team. When I joined her company, I was met by an incredible motivated and charismatic team trainer, she was established as an invaluable member of staff, helping to drive efficiency and customer service within her business unit. Michele has also helped to drive the company forward, coming up with fresh ideas about how to improve the way we operate, many of which have been successfully implemented into our business structure. Michele is creative, energetic, solutions-oriented and highly motivated with great communication skills. A confident and friendly worker, Michele is popular with her colleagues and clients alike and has a real passion and enthusiasm for the industry that shines through.
Credentials
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UX-PM Level 2
UXallianceJul, 2017- Nov, 2024 -
UX-PM Level 1
UXallianceMay, 2017- Nov, 2024
Experience
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Mantaray Africa
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South Africa
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Research
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1 - 100 Employee
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Office Management
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Sep 2015 - Present
Management and scheduling of projects and resources including timelines, deadlines and capacity Feedback and liaison with management and staff including new staff induction and training Recording requested changes, ensuring implementation and feedback as required by either client or consultant Scheduling and management of research projects including liaison with clients, recruiters and respondents Travel arrangements for consultants and other staff for local and international research projects Accounts and budget control, allocations on credit cards, petty cash control Monthly budget and project reconciliations Office management duties including management of office supplies Management of company IT system and liaison with outsourced IT company Show less
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Discovery Limited
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South Africa
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Financial Services
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700 & Above Employee
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Service Consultant: Chronics, HIV and Oncology
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Mar 2013 - Aug 2015
To take inbound calls, assist Discovery Health members with queries and ensure first time resolutions or refer them to the appropriate area for resolution. Dealing with multiple email/telephonic queries from Discovery members, brokers, franchises, the public and internal parties, through to their resolution Keeping client up-to-date with their queries Ensuring excellent quality service to all members Completing administrative and repetitive tasks Keeping accurate detailed stats of all queries/correspondence and reporting on it on a weekly basis Logging of all queries and routing all enquiries to correct departments Working on Discovery systems Keep up-to-date with policy and product changes Assisting with written correspondence where necessary Show less
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Clover S.A. Proprietary Limited
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South Africa
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Food and Beverage Services
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700 & Above Employee
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B2B Customer Service Consultant
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Jan 2007 - Sep 2012
Monitoring orders received via the EDI order system.Ensuring timeous execution of orders into the EDI system.Liaison between top retailers and in-house IT when these system failed.Communication regarding outstanding and resolved system issues.Deleting incorrect orders or quantities on orders released from DC's.Checking order errors and large (incorrect quantities).Handling all queries received from suppliers, call centre supervisors and sales managers related to B2B orders.Daily reporting to sales managers and call centre supervisors on the following: Order errors, total orders received, duplicate orders received, late orders.Daily/Monthly feedback on top stores regarding cancelled invoices (orders sent back) related to loss of sales.Investigation into root cause of cancelled invoices together with the call centre staff.Reporting problem stores to sales and key accounts managers.Monthly and quarterly presentation of all B2B stats to Sales and Distribution managers.Liaison to master data department regarding any issues with new products launched or delivery days changed.Training of call centre staff regarding any changes made to system procedures, product changes, public holiday deliveries.Creating and maintaining training material required.Creating and checking evaluation sheets.Conducting scheduled training sessions. Show less
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Customer Service Consultant
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Sep 2004 - Dec 2007
Training of team members on operation systems.Coaching of team members regarding new modules received from Mission Directed Workbooks.Ensuring all projects were completed by deadline.Ensuring all targets were updated daily/ monthly for multilevel management meetings.Telephonic liaison between team and internal management.Communication between team leader and team members, ensuring all information was shared and understood.Resolving any team issues if conflict arose.Assisting with queries and complaints received externally and internally.Order tracking in terms of late arrivals or undelivered – invoice tracking to follow up with delivery managers and drivers.Telephonic liaison with customers regarding new orders placed, price queries, delivery days.Ensuring delivery routes are completed by the team in time and released to the depots for planning. Show less
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Education
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2000 - 2000
Wordsworth High School
Community
