Experience

Octane®

• United States
• Software Development
• 200 - 300 Employee

• Credit Operations Supervisor

  • Mar 2019 - Present

  https://octane.co/ https://octane.co/



Progressive Bank

• United States
• Financial Services
• 1 - 100 Employee

• Commercial & Consumer Loan Processor

  • Apr 2015 - Jan 2019

  Processing Commercial and Consumer Loans Processing Commercial and Consumer Loans



Wingspan Portfolio Advisors

• Monroe, LA

• Customer Service Lead

  • Oct 2013 - Apr 2015

  Banker Services Banker Services



JPMorgan Chase

• Banker Services Team Lead

  • Apr 2010 - Apr 2015

  Process reports for team members. Provide support to bankers and customers in team member absence. Receive and own the issue on escalated issues from Chase bankers and customers. Work special projects and provide feedback to management regarding problems and trends.

• Banker Services Professional

  • Feb 2008 - Apr 2010

  Provided support to Chase Bank branches regarding Home Equity & Mortgage products. Received & found solutions for customer complaints via the Chase Executive Office line.

• Customer Service Representative

  • Jun 2005 - Feb 2008

  Floor Support, Subject Matter Expert, Trainer

• Assumptions Team Lead

  • Apr 2002 - Jun 2005

  Distributed portfolio's to closers. Monitored and maintained closers and my own portfolio. Assessed fees to mortgage system. Processed final audit of completed file.