Experience

Brouse McDowell LPA

• United States
• Law Practice
• 100 - 200 Employee

• Legal Secretary

  • Dec 2021 - Present



Liberty Mutual Insurance

• United States
• Insurance
• 700 & Above Employee

• Senior Customer Service Representative

  • 2008 - Jun 2023

  Secured essential facts about automobile accidents and injuries. Negotiate claims settlements. Investigate the facts and determine liability decisions. Managed critical records throughout enhanced investigations. Communicated with clients, attorneys, auto body shops, and other insurance companies on a daily basis. High call volume environment taking inbound calls and following up with outbound calls. Issued payments related to property damage.

• Medical Services Representative

  • 2009 - 2012

  Provided guidance to policyholders, medical providers, and customers inquiring about outstanding medical bills and processing procedures. Promoted Teamwork by providing assistance with policies and procedures.

• Personal Claims Service Center

  • 2008 - 2009

  Answered incoming calls in high volume call center environment. Assisted callers in filing homeowner and automobile claims. Assisted attorneys, auto body shops, clients and medical providers with status questions.



Mortage Company

• Hermitage, PA

• Mortgage Loan Originator-Various Employers

  • 2000 - 2008

  Sales of mortgage loan products and telemarketing of customers. Prepared sales agreements, title insurance documents and all preliminary documents to settle the loan closings. Prepared and reviewed settlement statements. Contact with realtors, title companies, lenders and customers to ensure loan closed and funded. Sales of mortgage loan products and telemarketing of customers. Prepared sales agreements, title insurance documents and all preliminary documents to settle the loan closings. Prepared and reviewed settlement statements. Contact with realtors, title companies, lenders and customers to ensure loan closed and funded.