Experience

Co-op Funeralcare

• Consumer Services
• 1 - 100 Employee

• Night ambulance driver

  • Jun 2019 - Present



Morrisons

• India
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Advisor PFS

  • Apr 2019 - Jun 2019



The AA

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• HR Shared Services Team Leader

  • Apr 2018 - Apr 2019



Thames Water

• United Kingdom
• Utilities
• 700 & Above Employee

• HR Direct Team Leader

  • Mar 2016 - Apr 2018

  Leading a team in HR service delivery. Rising to new challenges. Leading a team in HR service delivery. Rising to new challenges.



Enterprise Rent-A-Car

• United States
• Real Estate

• Credit repair recovery specialist

  • Sep 2014 - Mar 2016



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• A&A Foods

  • Sep 2013 - Sep 2014

  I am responsible for the Food department’s stock file, in order to maintain stock levels and availability of products. Trading legally is an important part of the role by ensuring ticketing for every product is visible. The recording of waste products in line with company directives.The role demands I am well organised, have good time management skills, able to work on my own initiative and have an attention to detail and investigative skills.My role dictates I am visible also to the public routinely and a major part of the M&S ethos is putting the customer over task always. Knowledge of your working environment, constantly changing offer and product knowledge is paramount in order to assist and advise whenever necessary

• Customer Assistant - Refresh

  • Oct 2012 - Sep 2013

  This role was part of a two person team responsible for catering for the staff of the store. Within the role, I was responsible for the daily and targeted monthly budget for spend. Maximising the budget to feed around 70-100 people a day. I achieved a Food Safety certificate Level 2 which ensured that the running of the kitchen was maintained to stringent hygiene standards, achieving full passes by external auditors. As part of my role I also became part of the Fire Emergency team for the store.



thomsonlocal.com

• Collections Manager

  • Mar 2008 - Jul 2012

  I started working in the collections team for Thomsons in 1996 as a negotiator. Progressing through the ranks as Senior, Team Leader and Collections Manager in 2008. I have managed teams of different sizes (9-23) and deal with external DCA's and Solicitors on a routine basis.I have developed in house and external processes to meet the ever changing needs of the business over the past 4 years. Introducing new tools to the collections process and outsourcing of some tasks to ensure a most cost effective outcome to the business. With development from print only to a mixture of print and digital media products my department has needed to adapt to meet these demands whilst reducing aged debt and increasing cash collection by introducing regular performance reviews and reports & introducing paperless direct debits plus developing and introducing new technologies. I've introduced SMS and voice communication process for bulk transmission, pay by text services and an outsource of 'new' debt to benchmark performance whilst maintaining current departmental and individual performance levels. I have created a tailored review document for performance against targets and overall competancy rating for Collections team. I have redrafted full written suite of communications to customers, developed and enhanced in house processes for bulk identification of potential cancellation of products to reduce risk to business for deliquewnt debtors. Regular assessment of current suppliers performance and service level agreements include data protection requirements.. Reviewed routinely both staff and DCA and litigation specialists performance including negotiation of competitive and realistic commission rates.Strengths include performance management and analysis. Keen eye for detail and problem resolution plus investigative tasks. Innovative and willing to try new skills. I am a team player but equally comfortable working on my own. I am committed, enthusiatic and enjoy a challenge.

• Financial Services Team Leader

  • 2003 - Feb 2008

  Progressed from the rank of senior to team leader by working hard. Achieved excellent performance from my team by taking a hands on approafch to coaching and development to get the best results. Progressed from solely debt collection team to alson managing an external team dealing with DCA partners and solicitors. Developing and stream lining existing processes. Formed relationships with external partners to ensure productivity and continued success. Worked closely with the department manager to ensure cohesiveness across whole team and drive company message forward. During this time took various in house courses in people management and performance management. Also achieved CMI in Team Leading and ICM foundation course.

• Financial Services Senior

  • Aug 2000 - 2003

  Progressed from Negotiator to Senior, worked closely with team leader developing team and work practices.

• Financial Services Negotiator

  • 1996 - Jul 2000

  Moved to the FInancial Services Debt Collection team after completing an all nround role within the business. Working for a small team that dealt with all aspects of advertising, planning of markets, issue of data, worked closely with sales team, managed customers services, production and edit of directories and finally debt collection of arrears payments. This fuelled by enthusiam for Debt collection and at the end of the project applied for this role. Showed enthusiam and willingness to learn and achieved targets. Worked closely with senior and team leader at the time and always willing to take on a challenge.



Lloyds Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Bank Clerk

  • 1986 - 1993

  I worked in various branches of Lloyds, [Aldershot, Rochdale, Manchester King St, Odiham, Fleet, North Camp, Farnborough & Hartley Witney]. Started as a clerk in the machine room and then in my last few years became involved in the Teams that dealth with the area bank merges. Completed my final merge as Leader around 92ish... I worked in various branches of Lloyds, [Aldershot, Rochdale, Manchester King St, Odiham, Fleet, North Camp, Farnborough & Hartley Witney]. Started as a clerk in the machine room and then in my last few years became involved in the Teams that dealth with the area bank merges. Completed my final merge as Leader around 92ish...