Michele Cather
Customer Care Professional at Flinn Scientific, Inc.- Claim this Profile
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Topline Score
Bio
Jeffrey Shawl
I had the opportunity to manage Michelle directly at CheckFree before becoming Fiserv. Michelle is a detail oriented hard working associate that always has her customer's best interest at heart, while maintaining the goals of the company. Michelle would be an asset to any company she works for in the future.
Barbara M.
I had the opportunity to work with Michelle while I was a supervisor within Customer Service and outside of that area. Alhough I have not had hands-on experience due to being in different states, Michelle has always stepped up when I reached out to her; providing a quick turn around or answer or a person who could further assist. I found Michelle to be passionate of her work and to be dependable.
Jeffrey Shawl
I had the opportunity to manage Michelle directly at CheckFree before becoming Fiserv. Michelle is a detail oriented hard working associate that always has her customer's best interest at heart, while maintaining the goals of the company. Michelle would be an asset to any company she works for in the future.
Barbara M.
I had the opportunity to work with Michelle while I was a supervisor within Customer Service and outside of that area. Alhough I have not had hands-on experience due to being in different states, Michelle has always stepped up when I reached out to her; providing a quick turn around or answer or a person who could further assist. I found Michelle to be passionate of her work and to be dependable.
Jeffrey Shawl
I had the opportunity to manage Michelle directly at CheckFree before becoming Fiserv. Michelle is a detail oriented hard working associate that always has her customer's best interest at heart, while maintaining the goals of the company. Michelle would be an asset to any company she works for in the future.
Barbara M.
I had the opportunity to work with Michelle while I was a supervisor within Customer Service and outside of that area. Alhough I have not had hands-on experience due to being in different states, Michelle has always stepped up when I reached out to her; providing a quick turn around or answer or a person who could further assist. I found Michelle to be passionate of her work and to be dependable.
Jeffrey Shawl
I had the opportunity to manage Michelle directly at CheckFree before becoming Fiserv. Michelle is a detail oriented hard working associate that always has her customer's best interest at heart, while maintaining the goals of the company. Michelle would be an asset to any company she works for in the future.
Barbara M.
I had the opportunity to work with Michelle while I was a supervisor within Customer Service and outside of that area. Alhough I have not had hands-on experience due to being in different states, Michelle has always stepped up when I reached out to her; providing a quick turn around or answer or a person who could further assist. I found Michelle to be passionate of her work and to be dependable.
Experience
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Flinn Scientific, Inc.
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United States
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Education Administration Programs
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1 - 100 Employee
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Customer Care Professional
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Jun 2022 - Present
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Customer Service/Sales Representative
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Feb 2022 - Present
Billing and payment arrangement agreements Setting up move in and move out services Answering the average of 40 calls per day. Phone support only. Transferring to Sales and introducing warranty programs offered through Pivotal Home Solutions Work from Home Agent. Billing and payment arrangement agreements Setting up move in and move out services Answering the average of 40 calls per day. Phone support only. Transferring to Sales and introducing warranty programs offered through Pivotal Home Solutions Work from Home Agent.
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A Mirror Image
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Batavia IL
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Office Manager and CSR
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Nov 2020 - May 2022
I am a part time office manager which consists of inbound and outbound call in-take along with book keeping and data entry of client information. Clerical duty and giving the best customer service to our clients. I am a part time office manager which consists of inbound and outbound call in-take along with book keeping and data entry of client information. Clerical duty and giving the best customer service to our clients.
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Houghton Mifflin Harcourt
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United States
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E-Learning Providers
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700 & Above Employee
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Sr. Customer Care Associate
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Apr 2013 - Oct 2020
• Executing extraordinary customer service by handling 60 inquiries per day through phone, chat and email support, ensuring all inquiries are answered within a 24-hour period or decreased customer complaints. Each email or case must be resolved within 48 hours per our customer support team. • Updated customer’s profile in SAP 1.0, 2.0, CRM and other related software. Salesforce-updated/accurate records for case tracing • Escalation/Conflict resolution: Our specialized customer service department had been in charge of case escalations to assure customer satisfaction • Issue returns/payment • Training: Training new hires by classroom training and side by sides. • Digital Access: I was the main representative who assisted with troubleshooting our customers with our HMH webpage. I would also take escalation cases from colleagues and customers.
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LTD Commodities
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United States
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Retail
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300 - 400 Employee
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Customer Service
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Jun 2012 - Dec 2012
Seasonal customer service Seasonal customer service
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Fiserv
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Sr, Technical support
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Dec 1996 - May 2010
• Technical Support Representative: • Walked customers through bill pay website and assist bill pay locations with equipment troubleshooting such as: Software, printers and windows operating system. • Web pay support and browser support • Modem and Internet provider support • Temporary team lead associate for 9 months. Tasks included but not limited to: • Quality Assurance • Escalations from customers and associates • Website troubleshooting and equipment • Management meetings
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Community
