Michele Brockman
Customer Service Specialist at Benton-Luttrell Company- Claim this Profile
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Bio
Credentials
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Certified Insurance Councelor
The National Alliance for Insurance Education and ResearchOct, 2004- Sep, 2024 -
Licensed Property & Casualty Agent
State of Texas -
Licensed Risk Manager
State of Texas
Experience
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Benton-Luttrell Company
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United States
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Insurance
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1 - 100 Employee
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Customer Service Specialist
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Sep 2022 - Present
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INSURICA Insurance Management Network
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United States
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Insurance
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1 - 100 Employee
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Account Manager
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Sep 2004 - Sep 2022
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Senior Account Manager
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Sep 2004 - Sep 2022
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Senior Account Manager
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Sep 2004 - Sep 2022
Effectively manage existing client accounts, serving as the lead customer service contact, to accurately process endorsement requests, respond to all policy questions, distribute certificate requests, etc. Acceptable client renewal rates on existing accounts will be established, and re-assessed, periodically, with the optimum retention rate set at >80%. Attend sales seminars, company sales meetings, or educational activities, as needed, to improve sales techniques, stay current on the latest developments in the marketplace, and maintain required licenses.Responsible for developing, and maintaining, sales and operational skills, to enhance profitable growth for the agency, as well as to avoid issues with potential errors or omissions Show less
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Customer Service Rep
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Nov 1999 - Sep 2004
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