Michela Shako

Senior Manager, LMS Administration at National Coalition of STD Directors
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Languages
  • Spanish Limited working proficiency
  • Portuguese Limited working proficiency

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Experience

    • United States
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Senior Manager, LMS Administration
      • Aug 2022 - Present

      • Serve as the primary side subject matter expert regarding functionality and features of the learning management system• Ensure data quality and consistency of all programs, webinars, and courses that exist on the LMS platform• Perform data analysis, generating reports with key performance indicators• Define, maintain, and ensure LMS roles, permissions, and administration• Assign relevant instructor led training (ILT), online training (OLT) or materials, evaluations, surveys to LMS users per established requirements• Develop best practice training plan blueprints and workflows • Function as primary contact helping others better understand and use the tool• Be the LMS expert on the platform's architecture strategy to enable appropriate onboarding of learning programs for the various audience portals• Track key milestones and action items for platform/product proof of concepts, and as new departments, users, and partners are onboarded• Support ongoing maintenance of the LMS by performing regular audits of the system and maintaining LMS performance support documentation (e.g., tip-sheets and user guides)• Ensure the quality launch of new learning content (e-learning, micro-learning, performance support tools, and Instructor-led courses)• Oversee the learner experience by analyzing challenges within the system and proactively identifying solutions• Serve as primary LMS liaison between NCSD and Absorb LMS support team• Onboard and supervisor Manager, Training Coordination

    • Manager, Training Coordination
      • Mar 2022 - Aug 2022

      ● Research, present information on, implement, and act as SME and point of contact for Absorb LMS for over 20 NCSD staff, external partners, and projected 700 monthly users● Schedule, coordinate, and organize flow of 16-96 course sessions per month with over 300 learners monthly for 4 national regions, Matrix LMS provider, and CDC● Act as liaison between Absorb LMS and NCSD and between Cardea Services, 4 regional training centers, website designer, and CDC● Lead weekly meetings for 4 national regions, CDC, and Cardea Services● Collaborate, communicate, and coordinate with 4 regions, CDC, Cardea Services, and website designer to effectively configure LMS and NNDITC website to meet learner needs based on best practice● Develop workflows for Absorb LMS implementation, architecture, and training plans for multiple internal and external audiences based on LMS best practice ● Project-manage, assign, and track milestones and action items in Absorb implementation for 4 departments, external users, and multiple partners to ensure effective and timely implementation● Generate, review, and send out weekly and quarterly LMS Excel reports of KPIs and LMS usage to appropriate stakeholders● Define, assign, and provide training on Instructor roles in Matrix LMS for 4 regional contacts● Assign & enroll LMS users in relevant courses and act as point of contact for questions and issues● Ensure high quality learner experience in Matrix LMS and Absorb LMS by anticipating and analyzing challenges, acting on feedback, and proactively researching and identifying solutions ● Balance DITC project, 3PDI project, and LMS implementation through effective prioritization, organization, and collaboration skills● Research and analyze current company software and potential software integration with LMS● Provide technical support to learners through the NNDITC email account● Stay up-to-date on current trends in L&D practices and software● Lead LMS implementation organization-wide

    • United States
    • Wellness and Fitness Services
    • 300 - 400 Employee
    • Learning and Development Coordinator
      • Jan 2022 - Mar 2022

      Manage and communicate through Ceridian Dayforce Learning Management System for over 500 employees Research and coordinate venues for training activities Maintain and update educational records and generate monthly reports Maintain inventory of training materials and classroom supplies, and recommend updates Coordinate training schedules and assignments for facilitators Create instructional tutorials, job aids, and materials for company members Organize, create, and source contributors for newsletter Manage multiple projects related to learning development and company content creation Assist with various department administrative functions Collaborate with and incorporate feedback from subject matter experts, learning and organizational development team, and learners

    • United States
    • Primary and Secondary Education
    • 700 & Above Employee
    • Fifth Grade Teacher
      • Aug 2020 - Jan 2022

      Develop, plan, schedule, and adapt yearly curriculum for engaging activities in mathematics and health, age-appropriate technology usage, science, social studies, and social-emotional development in virtual and hybrid settings for 95 students Assemble, organize, print, copy, and distribute virtual and physical instructional materials on a weekly basis for 95 students Regularly provide information, updates, and materials on online Learning Management Systems and in the physical classroom Communicate, coordinate, and collaborate with fifth grade team, specialists, instructional lead teachers, administration, and parents Manage grade-level schedule and class schedule to align with events and curriculum pacing Manage student documents, data, enrollment, and attendance while maintaining confidentiality Integrate technology and online applications into curriculum in hybrid and virtual settings for whole and small group lessons Support and train students, co-teachers, and families in usage of Learning Management Systems Collect, analyze, and utilize student data to support student growth and learning plans while incorporating their interests Research, create, and implement lesson plans that promote community values inside and outside of the classroom Manage inventory of instructional materials, manipulative, and classroom supplies Implement best practices in education, such as differentiation, Universal Design for Learning, and building knowledge through real-world connections, through research, collaborative planning, and professional development

    • United States
    • Higher Education
    • 700 & Above Employee
    • Teaching Assistant, Anthropology Department
      • Jun 2018 - Aug 2020

      Developed and implemented semester-long lab curriculum for 40 adult learners utilizing adult learning theoryCoordinated and collaborated with subject matter experts on curriculum implementation and syllabusCreated, edited, assembled, and distributed physical and virtual materials such as lab assignments, database and research resources, and virtual platforms to engage with lab protocolLed labs and conducted discussions and lectures on issues such as race, gender, and justice in in-person and virtual settingsGraded assignments and provided personal feedback to studentsHeld weekly office hours to provide feedback, resources, and mentorship to studentsOrganize educational field trips and guest lectures by subject-matter experts

    • Student Teacher
      • Jan 2019 - Mar 2020

      Planned and reflected on lessons, created instructional materials, taught whole and small group lessons for 45 students in mathematics, literacy, media, health, technology, and social-emotional learningEfficiently and effectively adapted to changing pandemic requirements and integrated technology into classroom practices, routines, and lessonsResearched and implemented best practices in educationCollected, analyzed, and utilized data to improve lesson plans, classroom environment, and student growthCommunicated and collaborated with parents and 4 other staff through individual meetings, team collaboration, and student-led conversations

    • Member Services Supervisor, Recreation and Wellness
      • Jan 2018 - Dec 2019

      Onboarded, trained, screened, and interviewed new representatives in customer service skills, financial transactions, and computer program usageUpdated memberships, answered customer questions, kept and filed records, handled financial transactions and drops, used computer programsSupervised representatives’ transactions and customer interactions to ensure a welcoming and efficient customer experience Directly supervised 2 representatives each shift and indirectly supervised 25 on the rosterHandled unexpected situations and resolved conflict with customers

    • Honors Humanities Newsletter and Symposium Intern
      • Jan 2018 - Apr 2019

      Created implementation schedule and timeline of each part of the symposium planning processOrganized the program symposium with 50 student presentersCreated manual for planning symposium in future years, including timelineOrganized content, and created newsletter with Adobe InDesignRecruited, managed, and supervised a team of 20 volunteers and contributors

    • Undergraduate Research Assistant, Social and Moral Development Lab
      • Jun 2018 - Aug 2018

      Engaged with participants in a professional but friendly manner to connect and receive genuine responsesInterviewed 10 children ages 4-13 about their perceptions of morality and justice based on the scenario presentedTranscribed interviews, populated online data, distributed consent forms, ensured integrity of the research process by adhering to laboratory and IRB protocol

    • United States
    • Education Management
    • 1 - 100 Employee
    • Camp Counselor
      • Jun 2017 - Aug 2017

      Adapted and led interactive science lessons and experiments for groups of 20 campers ages 4-10 Led four science-based activities each day, like growing pea plants and making fossil casts Adapted and led interactive science lessons and experiments for groups of 20 campers ages 4-10 Led four science-based activities each day, like growing pea plants and making fossil casts

    • Wellness and Fitness Services
    • Private Tutor
      • May 2015 - May 2017

      Assisted 7 students ages 9-16 with math and science homework, studying, and organization Created review sheets, informal skills assessments, and interactive math and science lessons Assisted 7 students ages 9-16 with math and science homework, studying, and organization Created review sheets, informal skills assessments, and interactive math and science lessons

    • United States
    • Wellness and Fitness Services
    • Volunteer Camp Counselor
      • Jun 2015 - Aug 2016

      Engaged with campers and encouraged camper socialization for campers ages 4-10 Led groups of 15 campers on nature hikes and guided them in handling class pets Led nature-based arts activities like building string spider webs and popsicle stick dams Engaged with campers and encouraged camper socialization for campers ages 4-10 Led groups of 15 campers on nature hikes and guided them in handling class pets Led nature-based arts activities like building string spider webs and popsicle stick dams

    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • Peer Tutor
      • May 2015 - May 2016

      Assisted 7 students ages 9-16 with math and science homework, studying, and organization. Created review sheets, informal skills assessments, and interactive math and science lessons. Assisted 7 students ages 9-16 with math and science homework, studying, and organization. Created review sheets, informal skills assessments, and interactive math and science lessons.

Education

  • University of Maryland
    Bachelor's degree, Elementary Education and Teaching
    2016 - 2020

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