Experience

SellRapido

• Italy
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Lead

  • Jan 2022 - Present

• Customer Support Specialist

  • Jun 2021 - Dec 2021



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Assistant Residential Services Manager

  • Jul 2018 - Jun 2021

  • Coordinate Front Office, Doorman & Bellman Staff • Budget management • Customer satisfaction monitoring • Shifts' working coordination • Relationships with partners and suppliers • Events coordination • Coordinate Front Office, Doorman & Bellman Staff • Budget management • Customer satisfaction monitoring • Shifts' working coordination • Relationships with partners and suppliers • Events coordination



Selenta Group

• Spain
• Hospitality
• 200 - 300 Employee

• Assistant Housekeeping Manager

  • Sep 2017 - Jul 2018

  • Guarantee the quality standards • Housekeeping budget administration • Shifts working coordination • Monthly reports data analysis • Guarantee the quality standards • Housekeeping budget administration • Shifts working coordination • Monthly reports data analysis



Meliá Hotels International

• Spain
• Hospitality
• 700 & Above Employee

• Back Office Coordinator-Guest Experience Specialist

  • Jan 2017 - Sep 2017

  • Telematic, direct and telephonically booking • Rooms’ assignment and verification • Confirmation & Invoice • Complaints’ management and resolution • Coordinate processes with other departments • Telematic, direct and telephonically booking • Rooms’ assignment and verification • Confirmation & Invoice • Complaints’ management and resolution • Coordinate processes with other departments



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer Service Associate

  • Sep 2016 - Dec 2016



Meliá Hotels International

• Spain
• Hospitality
• 700 & Above Employee

• Guest Experience Agent

  • Jan 2016 - Sep 2016

  • Vip’s arrivals organization • Restaurants and rooms inspections • Social media management • Guarantee the customer satisfaction • Vip’s arrivals organization • Restaurants and rooms inspections • Social media management • Guarantee the customer satisfaction