Michel Gingras

IT Support Specialist at DealerVu
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Contact Information
us****@****om
(386) 825-5501
Location
Sherbrooke, Quebec, Canada, CA

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Experience

    • Canada
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • IT Support Specialist
      • Jan 2015 - Present

      • Customer support • Technical support for peripherals • Customer training • Software updates for workstations and servers • Migrations / VMWARE / Azure / AWS • Documentation and procedures / maintaining users • Website maintenance / maintenance of our CRM (Salesforce) • DealerVu software testing (new version) • Maintenance of computer equipment for employees • DealerVu user management • Customer support • Technical support for peripherals • Customer training • Software updates for workstations and servers • Migrations / VMWARE / Azure / AWS • Documentation and procedures / maintaining users • Website maintenance / maintenance of our CRM (Salesforce) • DealerVu software testing (new version) • Maintenance of computer equipment for employees • DealerVu user management

    • Canada
    • Retail
    • 1 - 100 Employee
    • Directeur du departements des pieces
      • Sep 2019 - Sep 2020

      • Personnel management • Inventory management / Shipping / Receiving • Training employees • IT / Technical support for peripherals / servers / workstations • Personnel management • Inventory management / Shipping / Receiving • Training employees • IT / Technical support for peripherals / servers / workstations

    • Canada
    • Retail
    • 1 - 100 Employee
    • Parts Department Manager
      • Jan 2011 - Dec 2014

      • Personnel management • Inventory management • Training employees • IT / Technical support for peripherals / Servers / Workstations • Personnel management • Inventory management • Training employees • IT / Technical support for peripherals / Servers / Workstations

    • Security system technician
      • Jan 1987 - Jul 2012

      Security system technician, sales and administrator, network admin • Network Administrator • Intercom system • Home automation • CCTV camera, DVR remote (internet) • Network installation (wiring, patch panel, server and workstation) • Electrician • Management and Bidding • Service and repair systems • Access Cards Security system technician, sales and administrator, network admin • Network Administrator • Intercom system • Home automation • CCTV camera, DVR remote (internet) • Network installation (wiring, patch panel, server and workstation) • Electrician • Management and Bidding • Service and repair systems • Access Cards

    • Software tester and Q.A.
      • Jan 2000 - Jun 2002

      Software tester and Q.A. • Test software using various methods and techniques to assure improved product quality. • Played an active role in the testing of software. • Found and reported many defects. Build master • Responsible for compiling and to assure that the build process can be recreated at any time by any party. • Participated in the creation of builds for 16 projects using batch files • and Visual Studio 6.0.. • Made sure that the labels, versions, files were according to the Release notes. • Scanned the builds for viruses then created the CD using Easy CD Creator. • Created the artwork that in printed on the CD • Created the build environments for several machines. • Generated reports for the builds • Verified the build log files for errors. • In charge of archiving the builds, makefiles, release notes. PVCS manager and tracker adminsitrator • In charge of these databases. • Created users, projects, assigned the rights Show less

    • Canada
    • Paper & Forest Products
    • 700 & Above Employee
    • Forklift Operator
      • Jul 1983 - 1997

      • A leader in the fabrication of card board paper and news print and recycling. • Quality Control. • Testing the paper that has just been made. • Made sure that the quality of the paper is up to the standards. • In charge of loading the truck with the lift truck • Pay loader driver • Working on the production line. • A leader in the fabrication of card board paper and news print and recycling. • Quality Control. • Testing the paper that has just been made. • Made sure that the quality of the paper is up to the standards. • In charge of loading the truck with the lift truck • Pay loader driver • Working on the production line.

Education

  • Collège de l’Estrie
    A.E.C, Network and System Administration/Administrator
    2007 - 2009
  • Collège Delta
    A.E.C, Programer
    1999 - 2000
  • LaSalle Catholic Comprehensive High School
    High School Diploma, Machiniste Général II

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