Operations Manager - Metering

• Sep 2022 - Present

Meter Reading Team Leader - Unitywater

• Oct 2020 - Sep 2022

Metering Support Officer

• Aug 2018 - Oct 2020

• Scheduling Meter Reading Cycle• Live Meter Reading system change over during read cycle• Training sessions for Meter Reading Systems • Maintain Field Staff Safety and Quality through regular in-field training and monitoring• Client meetings• Complaint investigation and reporting • Weekly meter reading performance reporting• Workplace conflict management• Hosting toolbox meetings, safety interactions and training sessions

HFC Cable Technician

• Apr 2017 - Aug 2018

• Defect Identification and repair• Installation of aerial and underground coaxial RG6 / RG11 lead in cables for domestic and commercial NBN MIMA (SDU) connections.• Midspan aerial connections• Network and Line testing using cm3000• install and repair of 50-100mm Network Link Pipes • Rod, Rope and haul• Trench construction utilizing manual digging and Self propelled Trenching equipment.• Underground boring using 50mm - 90mm grundomats and vacuum excavation• Concrete cutting, removal and reinstate• Supervising work sites ensuring staff safety and compliance.• Customer interactions and complaints handling.• Completed inductions for BSA, Downer, Telstra and Visionstream• Certified to operate EWP over 11m with high risk work licence• Traffic Management Implementation level 2• Service detection and identification (no asset strikes)

Meter Reader (Electricity)

• Mar 2017 - Apr 2017

• collection of cyclic electricity meter reads using itron FC300 handheld

Contract Supervisor - Wannon Water / GWM Water

• Feb 2016 - Feb 2017

• Meeting all KPI targets and ensuring staff compliance• Hosting toolbox meetings and safety interactions.• Rebuilt client relations turning a failing contract around and securing a 3 year contract with increased rates.• Installation of water restriction devices• Reduced Skipped Meter Reads by 60%• Wireless meter reading • Illegal connection investigation and Reporting• Customer complaint investigation• Processing fortnightly pays• Installation of 20/25mm water meters• Data entry and report generation for client invoicing on monthly and quarterly intervals• GPS tagging of water meters in Rural and Metro areas • Provide training and assessment to new and existing staff for Meter Reading / Replacement and GPS mapping• Monthly and Quarterly financial forecasting.

Meter Reader

• Sep 2015 - Feb 2016

• Collection of 600 - 900 meter reads daily using FMC reading software• Error rate of 1 in 5000 - 7000 reads.• Leak reporting and fault finding.• customer interactions• Route re-sequencing.• Maintaining read schedule returning reads within timeframe • Collection of 600 - 900 meter reads daily using FMC reading software• Error rate of 1 in 5000 - 7000 reads.• Leak reporting and fault finding.• customer interactions• Route re-sequencing.• Maintaining read schedule returning reads within timeframe

Meter Technician

• Jun 2014 - Sep 2015

• Live Replacement of domestic 20mm-25mm itron and elster inline and manifold water meters. Manifold to inline conversions • perform after hours call outs• customer interactions and appointment booking• staff training and assessment • fault diagnosis and repair• checking for presence of electricity in water pipes • Concrete removal• Reinstate concrete with reinforcing and colour match.• Monthly stocktake of parts and meters • Live Replacement of domestic 20mm-25mm itron and elster inline and manifold water meters. Manifold to inline conversions • perform after hours call outs• customer interactions and appointment booking• staff training and assessment • fault diagnosis and repair• checking for presence of electricity in water pipes • Concrete removal• Reinstate concrete with reinforcing and colour match.• Monthly stocktake of parts and meters

Meter Reader

• Jun 2009 - Jun 2014

• Cyclic Water meter reading Unitywater and Queensland Urban Utilities.• special meter reads and check reads• Identification and Reporting faults, leaks and illegal use.• Completing 700 - 1110 reads per day with an error rate of 1 in 5000 - 7000 reads using Itron FS2/3 PDA’s on MVRS software• Maintaining read schedule ensuring all reads are returned within the specified time frame• Staff Training and compliance • Cyclic Water meter reading Unitywater and Queensland Urban Utilities.• special meter reads and check reads• Identification and Reporting faults, leaks and illegal use.• Completing 700 - 1110 reads per day with an error rate of 1 in 5000 - 7000 reads using Itron FS2/3 PDA’s on MVRS software• Maintaining read schedule ensuring all reads are returned within the specified time frame• Staff Training and compliance

Painter and Decorater

• Feb 2004 - Feb 2007

• Application of all standard and decorative Coatings and Timber stains• Lead based paint and asbestos removal• Quoting for domestic and commercial work • Application of all standard and decorative Coatings and Timber stains• Lead based paint and asbestos removal• Quoting for domestic and commercial work