Community Manager - EMEA

• Oct 2022 - Present

Building an Innovators Economy TH.0 is a peer-to-peer and business-to-business ecosystem that aims to support start-ups either formed or who have evolved through our industry lead hackathons. 🚀 With creative, scientific, technological advancement and UN Sustainable Development Goals at the forefront of our ambitions, every member of our Community, whether they be individuals or identities, 'earn' TH.0 tokens and NFTs based upon their contribution towards circular innovation. 🎁🙌 Our Innovators Economy is built by enlisted contributors 🦄 TH.0 hosts 19 hackathons per annum, these include: GovTech, International Women's Day, FinTech, Recruitathon (interns & grads), HealthTech, SportsTech, LGBTQIA+, eSports, EdTech, University Challenge, AgriTech, Recruitathon (green jobs), UK Climathon, MarineTech, Blockchain & AI and TH.0 World Cup (Hackathon Winners Competition) https://thpoint0.io Show less

Data Analyst

• Sep 2019 - Present

Technical Support Executive

• Jul 2022 - Sep 2022

● Monitor mailing activities on all servers and attend to email-related Abuse issues● Troubleshoot a variety of technical-related issues customers have● Server management● Backup Management● Monitor tool configuration● Attend to technical issues● Resolve technical problems by clarifying complaints; determining the cause of the problem;selecting and explaining the best solution to solve the problem; expediting correction oradjustment; following up to ensure resolution● Performs miscellaneous tasks as assigned. Show less

Customer Service Executive (Sub-Unit Lead)

• Jul 2021 - Jul 2022

 Researched issues on various computer systems and databases to resolve complaints and answerinquiries. Leading et Governing a team Provide technical support: Diagnose, troubleshoot and resolve a wide range of website and emailissues. Provided speedy knowledgeable customer support to help customers build and maintain asuccessful web presence. Resolve tickets created for support issues that were not able to be solved during the initial troubleticket, promptly. Assisted customers with the installing and troubleshooting of online websites using CPanel/PHP-basedweb application. Proficient in the use of CPanel, WHM. Managed and granted WordPress user permission. Inform customers of new products and services as they become available. Implementation of training for new recruits. Manage large amounts of incoming calls Show less

Customer Service Advisor

• Jul 2018 - Jul 2021

•Provide technical support: Diagnose, troubleshoot and resolve a wide range of website and email issues.•Provided speedy knowledgeable customer support to help customers build and maintain a successful web presence.•Assisted customers with installing and troubleshooting online websites using CPanel/PHP-based web applications.•Proficient in the use of CPanel, WHM.•Managed and granted WordPress user permission.•Inform customers of new products and services as they become available.•Manage large amounts of incoming calls•Working closely with colleagues to identify and raise issues to improve customer satisfaction and experience.•Ensured hosted websites display and are fully functional as intended across all browsers.•Resolve customer complaints via phone, email, live chat.•Provided assistance on top-level Domain registration, renewal, and administration.•Responding within agreed time limits to call-outs.•Following diagrams and written instructions to repair the fault or set up a system.•Provided solutions to client issues via social media platform such as Facebook, Instagram and Twitter Show less