Administrator systemów IT

• Oct 2022 - Present

Customer Success Engineer

• Jul 2021 - Sep 2022

Acting as 1st and 2nd line of support to end users of SaaS application in healthcare industry. Building internal and knowledge base. Managing ticket flow. Access to app logs, Laravel’s Telescope, MariaDB database, app code Acting as 1st and 2nd line of support to end users of SaaS application in healthcare industry. Building internal and knowledge base. Managing ticket flow. Access to app logs, Laravel’s Telescope, MariaDB database, app code

On Site Support

• Sep 2019 - Jul 2021

Onsite IT support for PKN ORLEN employees. My main duties: * Installing new computer equipment due to its lifecycle * Diagnosing hardware issues and forwarding them to the vendor * Dealing with those issues that cannot be handled remotely because of their complexity, network problems or character (e.g. Windows OS reinstalling) Onsite IT support for PKN ORLEN employees. My main duties: * Installing new computer equipment due to its lifecycle * Diagnosing hardware issues and forwarding them to the vendor * Dealing with those issues that cannot be handled remotely because of their complexity, network problems or character (e.g. Windows OS reinstalling)

Help Desk Team Lead

• Jan 2017 - Sep 2019

I was the team leader of night shift workers, then the team responsible for resolving the most difficult and time-consuming IT issues. I managed to achieve the quantity and quality KPI’s with limited budget and personnel. Furthermore, I developed and released a lot of process improvements, technical solutions inside the company. I also managed the IVR system for the whole branch.

Service Desk Employee

• Jan 2014 - Dec 2016

During that time, I dealt with almost every kind of work on Service Desk. We learned a lot from our client’s (PZU) internal IT (2, 3 line of support). From all the tasks, the most passion gave me analyzing and resolving complex IT issues.