Experience

Miravia

• Spain
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Associate

  • Jul 2023 - Present



Shopee

• Singapore
• Technology, Information and Internet
• 700 & Above Employee

• Associate Fraud Data Analyst

  • Jan 2022 - Feb 2023

  - Responsible for fraudulent activities monitoring and analysis, plan, strategize, and grow business by enabling data-driven decision-making - Developing reports, automated dashboards, and quantitative analysis - Proactively identifying fraud trends, understanding fraud M.O., finding best solutions to prevent loss - Building predictive models to understand the impact of specific fraudulent behaviors, trends, and patterns - Reporting periodically to management in a clear and concise manner Show less



Groupon

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Associate Consumer Fraud Analyst

  • Mar 2020 - Dec 2021

  - Investigation and resolution of suspected instances of consumer fraud such as the use of stolen credit cards, the fraudulent generation of referral credit, or disingenuous complaints - Monitoring and investigating merchants’ credit card processing activities using internal and external risk monitoring tools - Collaborative work with Risk Management teams responsible for preventing merchant fraud and for recouping written-off funds - Responsible for all consumer and internal claims that cannot be resolved by Merchant Escalation Specialists, Customer Service Representatives, or Customer Service Managers, or which exceed financial thresholds or situations that could lead to legal or PR involvement Show less



Testronic

• Poland
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Oct 2017 - Feb 2020

  Resolving product and service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Resolving customer complaints via support channels such as email and social media. Training new individuals and monitoring progress made via training programmes or schemes. Implementing a new program to improve the training process. Show less