Experience

Kinguin

• Poland
• Computer Games
• 100 - 200 Employee

• Fraud Prevention Specialist

  • Mar 2022 - Present

• Junior Customer Service Specialist

  • Aug 2021 - Feb 2022


Deloitte Central Europe
• Legal Services
• Master Data Analyst

  • Aug 2019 - Jul 2021


Heyhome.io

• Poland
• Individual and Family Services
• 1 - 100 Employee

• Project manager

  • Apr 2019 - Jun 2019

  - preparing the schedule for project development - data analyzing and verification to minimize the risk - testing the app - preparing weekly reports along with progress analise - preparing the schedule for project development - data analyzing and verification to minimize the risk - testing the app - preparing weekly reports along with progress analise

• Master Data Analyst

  • Jan 2019 - Mar 2019

  Junior Analyst Junior Analyst



G2A.COM

• Netherlands
• Software Development
• 300 - 400 Employee

• Senior Payment and Account Services Specialist

  • Mar 2017 - Dec 2018

  - providing customer service via email system in English and Polish languages;- preparing daily reports;- veryfing and handling customers' complaints about their accounts;- veryfing and solving problems with customers' payments;- working with sensitive data;- organizing the shift flow;- handling mass fails;- improving general workflow and preparing documentaction for such projects;- cooperate with other departments, especially fraud prevention and AML;

• Help Desk Specialist

  • Mar 2015 - Mar 2017

  - providing customer service via livechat and email system in English and Polish languages;- preparing daily reports;- preparing and training coworkers' in order to increase sales conversion rate;- organizing the shift flow;- working with sensitive data;- handling mass fails;- improving general workflow and creating documentaction for such projects;- cooperate with other departments, especially fraud prevention and AML;