Michalina Rokita
Product Manager at kununu- Claim this Profile
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English Native or bilingual proficiency
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French Limited working proficiency
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Polish Native or bilingual proficiency
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German Limited working proficiency
Topline Score
Bio
Wojciech Mroczek
Michalina owned and mastered to perfection +100 connectors from categories such as Commerce, SEO and Amazon at Adverity. Michalina based all her decisions on the company's mission and concern for users, which comes from her previous work experience as a Customer Sucess Manager. Her excellent communication skills allowed her to reach out to both business and technical personas. Last but not least, Michalina always cared about team spirit and work atmosphere.
LinkedIn User
I worked with Michalina for almost a year in the e-commerce pod in the Connectivity cluster at Adverity. Misia is a quick learner and she sees the big picture also from the POV of clients. I, as a more senior person, could rely on her from early on with tasks and I knew she will handle them. She knows how to ask the correct questions, she is effective and straight to the point. On a personal note, Misia is a warm and open person and she is one of the people who helps to build good relations and an atmosphere in the team.
Wojciech Mroczek
Michalina owned and mastered to perfection +100 connectors from categories such as Commerce, SEO and Amazon at Adverity. Michalina based all her decisions on the company's mission and concern for users, which comes from her previous work experience as a Customer Sucess Manager. Her excellent communication skills allowed her to reach out to both business and technical personas. Last but not least, Michalina always cared about team spirit and work atmosphere.
LinkedIn User
I worked with Michalina for almost a year in the e-commerce pod in the Connectivity cluster at Adverity. Misia is a quick learner and she sees the big picture also from the POV of clients. I, as a more senior person, could rely on her from early on with tasks and I knew she will handle them. She knows how to ask the correct questions, she is effective and straight to the point. On a personal note, Misia is a warm and open person and she is one of the people who helps to build good relations and an atmosphere in the team.
Wojciech Mroczek
Michalina owned and mastered to perfection +100 connectors from categories such as Commerce, SEO and Amazon at Adverity. Michalina based all her decisions on the company's mission and concern for users, which comes from her previous work experience as a Customer Sucess Manager. Her excellent communication skills allowed her to reach out to both business and technical personas. Last but not least, Michalina always cared about team spirit and work atmosphere.
LinkedIn User
I worked with Michalina for almost a year in the e-commerce pod in the Connectivity cluster at Adverity. Misia is a quick learner and she sees the big picture also from the POV of clients. I, as a more senior person, could rely on her from early on with tasks and I knew she will handle them. She knows how to ask the correct questions, she is effective and straight to the point. On a personal note, Misia is a warm and open person and she is one of the people who helps to build good relations and an atmosphere in the team.
Wojciech Mroczek
Michalina owned and mastered to perfection +100 connectors from categories such as Commerce, SEO and Amazon at Adverity. Michalina based all her decisions on the company's mission and concern for users, which comes from her previous work experience as a Customer Sucess Manager. Her excellent communication skills allowed her to reach out to both business and technical personas. Last but not least, Michalina always cared about team spirit and work atmosphere.
LinkedIn User
I worked with Michalina for almost a year in the e-commerce pod in the Connectivity cluster at Adverity. Misia is a quick learner and she sees the big picture also from the POV of clients. I, as a more senior person, could rely on her from early on with tasks and I knew she will handle them. She knows how to ask the correct questions, she is effective and straight to the point. On a personal note, Misia is a warm and open person and she is one of the people who helps to build good relations and an atmosphere in the team.
Credentials
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The Fundamentals of Digital Marketing
Google Digital GarageMar, 2022- Nov, 2024 -
IELTS
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Experience
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kununu
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Austria
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Internet Publishing
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100 - 200 Employee
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Product Manager
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Jan 2023 - Present
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Adverity
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Austria
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Software Development
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200 - 300 Employee
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Product Manager Connectivity
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Jul 2022 - Nov 2022
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Junior Product Manager Connectivity
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Aug 2021 - Jul 2022
- Managing and translating customer’s requirements into specifications following the AGILE methodology;- Planning a roadmap of strategically relevant features following the OKR framework, - Overseeing development team of 8 members with incremental releases and continuous delivery;- Working with the integration of APIs - understanding of technical documentation of API, proving the functionality of API via request and verifying data flow in API response;- Understanding of raw data, their interpretation and transformations for the best readability and usability;- Quality assurance testing and user acceptance tests execution;- Communication and coordination with the vendors providing the APIs like Amazon, Shopify or Salesforce;- Supporting the customer facing teams with the technical know-how, translating technical terms into customer’s language.Adverity is an intelligent marketing analytics platform specialized in enabling data-driven marketing teams to make better decisions and improve performance, faster and easier. By transforming siloed data into actionable insight, Adverity reduces the complexity in demonstrating the return on investment of multichannel campaigns. Show less
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iSEEit Inc.
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Austria
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Software Development
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1 - 100 Employee
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Product Specialist
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Jan 2021 - Jul 2021
- User research, translating the findings into feature requests and bug reports (Jira) following the AGILE methodology; - Product strategy: Bringing understanding of the platform (Salesforce) architecture to plan the support Roadmap planning; - Product strategy: Competition and market analysis; - UX: Designing interaction prototypes and working with a Designer to achieve a functional, user friendly and aesthetic UI through iterative improvement; - Quality assurance testing and user acceptance tests execution;- Technical support in Salesforce environment, product implementation; - Leading customer team trainings in a webinar format.iSEEit is a Sales enablement tool on Salesforce, allowing visualisation of the Sales Process for the quick understanding of the progress made and potential risks. Show less
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Global Customer Success Manager
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May 2019 - Jan 2021
- Onboarding and on-going support of global customer base (50+ business customers), change requests, renewals ; - Leading customer team trainings in a webinar format; - Technical support within Salesforce environment; - Cooperating with the remote Developer Team of 3; - Translating customer's requirements into feature requests; - CX initiatives- website optimisation, SEO, Product documentation (WordPress, Google Analytics).
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Zoovu
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United States
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Technology, Information and Internet
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100 - 200 Employee
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Customer Success Manager EMEA
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Mar 2018 - Apr 2019
Communication with the customer stakeholders- Digital Marketing/eCommerce executives at Nespresso, Nikon, Makro, Philips, Leroy Merlin, Goodyear, Kotsovolos, etc; Overseeing project implementation and regular post-go live performance review; Customer Journey planning and optimisation suggestions. Led review and development of new customer KPIs;Led User Research for Holland and Barrett to assess the direction and completeness of the Project stage; Co-led a Business Model Canvas workshop at Nikon B.V. to plan marketing efforts supporting the project. Show less
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Executive Assistant
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Aug 2017 - Feb 2018
CEO calendar, travel and tasks management Public relations, copy-writing, social media C- level communicationInternal communication
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Event Manager
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Feb 2017 - Oct 2017
Taking care of the planning & arranging attendance at Events related to Business Development. Prospect research, email campaigns, email follow ups. Using Outreach & Salesforce.
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Front Desk Manager
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Nov 2014 - Oct 2016
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Operations Manager
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Jul 2015 - Mar 2016
Substitute of the owner of the hostel whilst her maternity leave. Inventory planningManaging guests' experience (planning activities e.g. yoga classes)Digitalising processesReservation system managementScheduling shiftsManaging and leading the team, recruiting and training staff.
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Grampa's Hostel
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Wroclaw, Lower Silesian District, Poland
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Operations Manager
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Apr 2014 - Jul 2014
Led change process and increased monthly revenues by 20-87% Improved internal communication Updated and maintained online marketing Led change process and increased monthly revenues by 20-87% Improved internal communication Updated and maintained online marketing
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Credit Suisse
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Switzerland
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Banking
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700 & Above Employee
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Intern in Global Asset Movement
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Oct 2013 - Dec 2013
Being a fully trained and capable teammate, performing financial operations, input, controlling and clearing. Formal communication with internal Credit Suisse customers. Being a fully trained and capable teammate, performing financial operations, input, controlling and clearing. Formal communication with internal Credit Suisse customers.
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Cinnamon Hostel
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Wroclaw, Lower Silesian District, Poland
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Front Desk Receptionist
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Oct 2011 - Nov 2013
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Education
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2014 - 2016
Copenhagen Business School
Master, M.Sc. in Service Management with a minor in Behavioral Neuroscience and Economy -
2019 - 2020
SWPS University of Social Sciences and Humanities
Post-graduate, UX & Product Design -
2011 - 2014
Technical University of Wroclaw
Bachelor of Science (B.Sc.), Business Managment
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