Michale Banta
Program Manager at The Inception Company- Claim this Profile
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Topline Score
Bio
Lonnie Port
Michale pays extreme attention to detail and was meticulous in making sure my orders where in the system and were running on schedule from order entry to delivery. She and I worked though piles of purchase orders after hours to make sure my orders were on track and on time. She has a great sense of humor that makes working with her fun and enjoyable.
Sarah Moniz
Michale worked on our account for our new platform. From the beginning of the project, Michale was informative of current status, she was aggressive with part vendors to keep our project on schedule and she was very easy to work with, keeping us, as the customer, first.
Lonnie Port
Michale pays extreme attention to detail and was meticulous in making sure my orders where in the system and were running on schedule from order entry to delivery. She and I worked though piles of purchase orders after hours to make sure my orders were on track and on time. She has a great sense of humor that makes working with her fun and enjoyable.
Sarah Moniz
Michale worked on our account for our new platform. From the beginning of the project, Michale was informative of current status, she was aggressive with part vendors to keep our project on schedule and she was very easy to work with, keeping us, as the customer, first.
Lonnie Port
Michale pays extreme attention to detail and was meticulous in making sure my orders where in the system and were running on schedule from order entry to delivery. She and I worked though piles of purchase orders after hours to make sure my orders were on track and on time. She has a great sense of humor that makes working with her fun and enjoyable.
Sarah Moniz
Michale worked on our account for our new platform. From the beginning of the project, Michale was informative of current status, she was aggressive with part vendors to keep our project on schedule and she was very easy to work with, keeping us, as the customer, first.
Lonnie Port
Michale pays extreme attention to detail and was meticulous in making sure my orders where in the system and were running on schedule from order entry to delivery. She and I worked though piles of purchase orders after hours to make sure my orders were on track and on time. She has a great sense of humor that makes working with her fun and enjoyable.
Sarah Moniz
Michale worked on our account for our new platform. From the beginning of the project, Michale was informative of current status, she was aggressive with part vendors to keep our project on schedule and she was very easy to work with, keeping us, as the customer, first.
Experience
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The Inception Company
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United States
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Media Production
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1 - 100 Employee
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Program Manager
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Nov 2022 - Present
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Carl Zeiss Meditec
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Medical Devices
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1 - 100 Employee
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Customer Order Specialist
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Jan 2011 - Aug 2022
International Customer Order Specialist – Manage all sales and service needs for International affiliates and distributors, which includes the processing and follow through of all sales orders, service requests and shipments for a given territory through use of SAP. Handle all returns and repairs, exchanges and calibrations. Responsible for managing backlog of all orders and returns ensuring all are processed to scheduled lead time. Process credits and debits and handle invoicing. Prepare export documentation and work with freight forwarders to prepare shipments. Create service tickets and manage customer data in CRM. Work in Jira to document issues and requests. Continuously working to achieve process improvement with SOP’s and Kaizen. Show less
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Program Manager
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Dec 2007 - Feb 2010
Responsible for maintaining multiple, high maintenance turnkey and consigned accounts in the manufacturing environment. Main point of contact for the customer and all departments in the company. Take the customer from Design to printed circuit board assemblies by quoting, booking the order, working with buyers to ensure we can meet their demand, finding obsolete or hard to find items and following through on the assembly floor by answering any technical questions that may arise. Ensure kits are fulfilled on time and released to assembly, handle any material questions that come up during the buy and make sure complete data packages are received at time of booking and released accurately. Required to meet certain criteria in order to acheive quarterly goals. Show less
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Apple Computer, Inc
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United Kingdom
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1 - 100 Employee
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Technical Support
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Aug 2005 - Sep 2006
AppleCare Representive - Call Center environment that requires technical knowledge on multiple Apple products. Requires a very high level of customer service to maintain the reputation that Apple holds. Maintain a consistently high level of call resolution using technical skills and understanding of company policies to solve complex technical issues. Attend regular training classes on products and responsible for meeting sales goals. Assist customers with their warranty agreements and set up repair services. Show less
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CompServ, Inc
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United States
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Mental Health Care
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1 - 100 Employee
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Project Manager
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Jan 2000 - Jul 2005
Manage all orders with multiple printed circuit board shops. Quickly promoted to Project Manager, which includes the quoting of new business for prospective customers and for the quoting and scrubbing of customer's Bill of Materials to check for accuracy. Responsible for the placing of purchase orders with multiple vendors for the highest volume and the most prominent customer accounts in the office and staying within a specified budget to ensure profitability. Manage all kitting activity and expediting of orders along with working to find obsolete or hard to find components. Show less
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Praegitzer Industries
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United States
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Machinery Manufacturing
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Customer Service Representative
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Apr 1998 - Jul 1999
Working in a quick turn printed circuit board shop, which requires me to be on call 24 hours a day. Support key customer and high maintenance accounts from design of data to production of boards. Responsibilities include responding to all questions from customers and outside sales representatives regarding order status and tracking, capacity, RMA's, purchase order discrepancies and credits, jobs on hold and all other manufacturing issues. Prepare all quote and pricing packages, enter and confirm orders, release jobs to the manufacturing floor, track all WIP and communicate heavily with manufacturing personnel. Responsible for maintaining integrity of all customer data and making sure that all orders arrive on time for the customer. Show less
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Asante Technologies
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United States
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Computer Networking Products
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Call Center Supervisor
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1992 - 1996
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Education
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1988 - 1990
West Valley College
General
Community
