Experience

Engage ESM, an Eviden Business

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• ServiceNow Consultant

  • Aug 2023 - Present



BEC Financial Technologies

• Denmark
• IT Services and IT Consulting
• 700 & Above Employee

• ServiceNow Developer

  • Jul 2022 - Jul 2023

  - Designing, developing, and deploying ServiceNow applications and modules to streamline processes and improve overall efficiency- Collaborating with cross-functional teams to gather requirements, identify business needs, and deliver customized solutions- Creating complex catalog items with dedicated flows for Service Portal- Performing ServiceNow scripting, UI configuration, and data management tasks to enhance user experience and system functionality- Providing technical expertise and support to end-users, troubleshooting issues, and ensuring timely problem resolution.- Conducting thorough testing and quality assurance procedures to validate ServiceNow configurations and ensure optimal performance- Training end-users on ServiceNow functionalities and best practices to drive user adoption and maximize system utilization- Participating in continuous improvement initiatives, identifying opportunities for automation, and implementing process enhancements Show less

• Process Owner

  • Jan 2021 - Jul 2022

  Designing, developing and improving ITIL processes. Stakeholder management, creating documentation, training materials, user adoption, enhancements for ITSM tool.



DSV - Global Transport and Logistics

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Senior Information Technology Support

  • Aug 2019 - Nov 2020

  - managing ticket queue and people assigned to queue (acting as a character between agents and management, making sure all tickets are done within SLA, assigned to proper team and dealing with escalations and VIP tickets)- coordinating P3 incidents with L3 specialists and helping Major Incident Managers with P1 and P2 tickets- managing Active Directory, knowledge of quest Active Directory (creating, managing all objects, policies for whole company)- Citrix administration and support, knowledge of XenApp, XenDesktop, FSLogix solutions)- Exchange admin (Office 365, Exchange admin center)- PowerShell scripting (basic scripts that help me perform more difficult tasks and save time - AD and Exchange)- very good knowledge of corporation structures, teams and specialists both within IT and most important figures in business- basic knowledge of servers and networking- administrating ITSM (Cherwell), freight and warehouse software (RedPrairie CargoWrite, WiseTech CargoWise), Broadcom Clarity, SAP systems- ITIL knowledge- Kepner-Tregoe problem analysis and solving- KCS Coach and Publisher roles (Knowledge Centered Service) by Consortium for Service Innovation Show less

• IT Supporter

  • Mar 2018 - Jul 2019

  Świadczenie zdalnego wsparcia informatycznego dla pracowników firmy na całym świecie:Administracja kontami użytkowników i aplikacjami DSV- SAP/Webcost- Citrix/GlobalDesktop- WindowsServer 2008/2012- Active Directory- Exchange- CargoWise One- Clarity- Sharepoint- ITSM Tool Cherwell- CargoWrite(Red Prairie)Kategoryzacja i przypisywanie zgłoszeń do odpowiednich zespołówBadanie i rozwiązywanie incydentów oraz service requestówWspółpraca z Guardami and Major Incident Menedżerami przy Master i Major IncydentachUaktualnianie wewnętrznej bazy wiedzy, pisanie nowych artykułów i poradników Show less

• IT Support Assistant

  • Aug 2017 - Feb 2018



Testronic

• Poland
• IT Services and IT Consulting
• 700 & Above Employee

• Quality Assurance Specialist

  • May 2017 - Jul 2017

  Quality assurance and testing applications, websites and games on various platforms (PC, Mac, mobile devices, consoles PS4 and Xbox One) Quality assurance and testing applications, websites and games on various platforms (PC, Mac, mobile devices, consoles PS4 and Xbox One)