Experience

Cybereason

• United States
• Computer and Network Security
• 700 & Above Employee

• Technical Customer Experience Operations Manager

  • Mar 2022 - Present

  As a Technical Customer Experience Operations Manager, I am responsible for overseeing and optimizing the technical support and technical services operations to enhance the overall customer experience. My role involves working together with the Support and Technical Services leadership, developing and implementing strategies and tools to improve efficiency, and ensuring that we have the best customer experience. This includes KPI definition and tracking, close collaboration with other departments such as Engineering, Product, Sales and GTM teams, data analysis and process improvement. Show less

• Global Internal Communications Manager, Operations

  • Mar 2020 - Mar 2022

  I spearheaded the development of Cybereason’s Global Internal Communications infrastructure from the ground up and managed supporting functions in Boston, TLV, Tokyo, and London. I played a pivotal role in fostering effective communication and engagement within the organization. This role involved crafting and executing comprehensive communication strategies to ensure that employees across different regions and departments are informed, aligned with organizational goals, and motivated. Collaborated with senior leadership, HR, and other departments to cascade key messages, manage crises, and drive change initiatives, ultimately contributing to enhanced employee morale, productivity, and the achievement of the organization's global objectives. Show less

• Business Operations Manager, Corporate Planning

  • Mar 2020 - Mar 2022

  I played a pivotal role in executing the company's strategic initiatives through the implementation of the OKRs framework, collaborating closely with senior management, including the CEO and COO. My responsibilities encompassed overseeing all aspects of strategy execution programs throughout the organization, fostering alignment among various stakeholders within the senior management team.

• Senior Program Manager, Operations

  • Mar 2019 - Mar 2020

• Product Program Manager & Project Manager

  • Dec 2017 - Mar 2019



Cream Digital Services

• Israel
• Software Development
• 1 - 100 Employee

• Project Manager

  • Apr 2017 - Nov 2017

  Agile Project Management for multiple R&D projects. Agile Project Management for multiple R&D projects.



Inkod

• Israel
• Design
• 1 - 100 Employee

• Project Manager

  • Jun 2015 - Apr 2017

  Project Management for multiple UX/UI Product projects. Project Management for multiple UX/UI Product projects.



OpenWeb

• United States
• Software Development
• 100 - 200 Employee

• Content Marketing Manager

  • Jan 2015 - Jun 2015

  Content marketing strategy and management for Spot.IM, now Open Web. Content marketing strategy and management for Spot.IM, now Open Web.



Modlin Online Services Ltd.

• Ramat Gan

• Social Marketing Manager

  • 2013 - 2014

  Social marketing manager for web services company. Social marketing manager for web services company.



Ormosh Group Ltd.

• Ramat Gan, Israel

• Project Manager & Customer Relations

  • 2012 - 2013

  Project management for web development company. Project management for web development company.



Animation Lab

• Israel
• Animation
• 1 - 100 Employee

• Production Department Manager

  • 2007 - 2011

  Production management including scheduling, task management, quality control, and work with leadership. Production management including scheduling, task management, quality control, and work with leadership.