Experience

Australian College of Professionals

• Australia
• Higher Education
• 1 - 100 Employee

• Training Administrator

  • Jan 2021 - Present

  Key Responsibilities . Demonstrating superior interpersonal skills and experience in communication, (both oral and written) including emails, telephone calls and correspondence. High level organisational skills, attention to detail and time management.. Demonstrating capacity to work in a high-volume, multi-disciplinary environment, both as part of a team and independently. Maintaining strong relationships. Adapting to changes and managing complex systems. Demonstrating energetic approach to work. Presenting a positive corporate image to the public. Following policies and procedures and keeping accurate documentation. Business development and liaison with existing and new student prospects. Commitment to, and a capacity to implement WHS and EEO legislation. Accurate data entry. Excellent customer service



ILSC Education Group

• Canada
• Education Administration Programs
• 300 - 400 Employee

• Student Advisor

  • Sep 2019 - Jan 2021

  Responsible for all aspects of student registration. Key responsibilities:• Tracking and finalising applications through the entire registration process.• Issuing COE’s (Confirmation of Enrolment).• Advising on Company policies and procedures.• Acting as the local point of contact for walk‐ins and Agents. • Calculating, processing and collecting payments.Achievements:• Introduced idea how to adapt to COVID-19 which were implemented in to daily use.• Improved work procedure.Student Services at ILSC Greystone CollegeSeptember 2019 – April 2020• Responsible for the general administration and organisation of student services.Key responsibilities:• Acting as the face for the school.• Answering the phone, transferring calls and taking messages.• Updating school’s academic management system.• Helping students with questions and inquiries and leading them to the correct department.• Issuing certificates and letters of completion.• Digitising & filing student academic documents. Achievements:• Builded strong connection with students/Agents followed by positive feedback from students/Agents and colleagues.• Successfully coached a new team member. • Was promoted after 8 months in position.



SELC Education Group

• Receptionist & Administrative assistant

  • Mar 2017 - Sep 2019

  Responsible for general administration and administrative support for company management team.Key responsibilities:• Answering and responding to queries via phone and email.• Providing customer service to all guests upon arrival.• Assisting the director/administration manager with assigned tasks.• Following up on all outstanding issues.• Creating and updating records and databases.• Assisting with organising excursions, activities and staff events.• Coordinating and organising couriers.• Overseeing facilities repairs and maintenance, orders for supplies.Achievements:• Bringing up ideas how to work smooth procedures. • Meeting all deadlines.



Telecom

• Telecommunications
• 700 & Above Employee

• Admiration assistant/Receptionist

  • Mar 2007 - Sep 2013

  Summary:. Highly organised with ability to manage multiple tasks,. Proficient in Microsoft Office and Outlook,Responsibilities:. Meeting and greeting visitors,. Booking meeting rooms,. Booking caterings and kitchen suppliers,. Supporting office team with diary and email management athe organization,. Assisting with Payroll,. Arranging interviews and sending rejections,. Providing excellent customer service both over the phoneand face to face.Main duties:. Ensure all customer needs are processed accurately.. Responding to all phone enquiries promptly, courteouslyand in a friendly manner.. Filing, photocopying and general administrative duties.. Building strong relationships with clients.