Procurement Manager

• May 2023 - Present

Operations Manager Poland

• Jun 2021 - Apr 2023

Przyjaciele Kawy Sp. z o.o., Warszawa - Carried out day-to-day managment duties accurately and efficiently. - Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs. - Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures. - Monitored incoming customers request and sales tickets and provided feedback to 10 associates to improve quality of service. - Led employee relations through effective communication, coaching, training and development. - Recruitment of new employees (3 people in last 12 months) - Targeted and prospected for new business through telemarketing, individual creativity and innovation. - Researched competitors' activities and products to uncover new trends Evaluated performance against goals and implemented appropriate development plans. TOP achievements: increase turnover by 50% y2y, new business setup, Freshdesk implementation, new sales channels intrudution - Allegro, highest NPS growth in the organisation, start PL warehouse oprations, create B2B Team Show less

E-commerce Order Management Coordinator

• Sep 2020 - Jun 2021

Order Management:Monitoring e-commerce order flow. Managing order brokering. Ensure customer orders are processed in an efficient and timely manner with an excellent customer transaction experience. Manage OBI order management system and evaluate open orders, overdues and issues. Generate and analyze backlog orders and manage backlog review meetings. Providing analysis and reports to high management. Co-operating with Sales, Finance, Supply Chain, Product and Customer Service Teams to make sure that OBI customers receive their parcels according to OBI standards and legal requirements. Continuous improvement of order management ways of working.Test Management:Organizing and controlling testing processes: new solutions implementations (ex. Central warehouse), OBI order management system new releases, new payments providers, new supply solutions (ex. Paczkomaty). Providing new requirements to the IT.Team Management:Managing a team of 2-4 IT testers. Lead by being a good example and deliver results through OBI values by lead, develop, coach and empower my co-workers to perform and grow according to agreed goals. As a first manager in OBI e-commerce team, I implemented cross-functions where our testers could try their skills in other areas like Drop Shipment or Allegro Team. Some of them successfully took permanent positions in those departments.Project Management:In the last 12 months I successfully implemented: OBI Central Warehouse for e-commerce operations, New Payment Provider, New KPI system for Pick and Ship stores, New Pick and Ship stores for lockdown operations. Currently working on: Internal Lockers, External Lockers, Multichannel and Ship to Store solutions. Show less

E-commerce Order Management Expert

• Jun 2020 - Sep 2020

Project Associate in New Order Fulfilment project in Poland / Application Superuser

• Feb 2020 - Jun 2020

The core:Co-ordinating project from selling tool perspectiveSupporting business decisions in the areas of Sales, IT and LogisticsPreparing analyses for the needs of projects using ExcelCreating and updating internal databases and reportsPresenting the results of analyses and conclusions to the project TeamClose co-operation with global Project TeamResponsible for in store and CS trainings Additional:Maintaining and updating Sales systemTesting upgrades and changes Show less

Team Manager in IT Service Desk

• Sep 2018 - Jan 2020

• Responsible for (individual) follow up and co-listen to have a good understanding of the performance and competence level of each co-worker in the team. Identify gaps and support development of each co-worker. • Build a high performing team by using team development, team meetings, regular 1to1´s and development talks according to IKEA guidelines. • Coach by being present in the daily operation by walking around.• Promoting and coaching to adhere to defined processes and working routines, agreements made and reaching business KPIs set; As IT Service Desk is global and it is important that we work in a common way in all teams to maintain consistency.• Encourage co-workers to always focus on improvements and share the suggestions with the responsible person, forum or similar. When having great ideas in the team, make sure those are handled by colleagues within the site/Area and beyond to promote the same developments in all of the ITSD locations.• Support and challenge existing ways of working by identifying improvements. • Use and analyse KPIs to evaluate performance and needed actions for the team.• Work in close cooperation with the Shift Managers and MoD to get input on performance of the team. Together with the Shift Managers and MoD secure a stable availability on all shifts and channels on a daily basis.• Member of the Area Management team and responsible, together with that team, for the performance of the Area.• Secure sustainable implementation of decided changes (global and area level) in the team• The information-hub for all global and area specific communication to the team and from the team to area - and global level. • Secure that co-workers are on-boarded as well as off-boarded according to existing routines. • Ensure that co-workers are informed of and understand the big picture and how they contribute to the different support deliveries.• Country Account Manager for Poland Show less

IT Support Analyst

• Mar 2017 - Aug 2018

- receive and take ownership for all IT support needs coming in through various support channels, mainly in Polish and English,- register, analyse, prioritise, assign and/or solve all in-coming cases during the agreed lead time,- perform all daily tasks according to set processes, rules and guidelines,- managing internal procjects together with other departments,- actively implement Lean Management and agile work approach, - responsible for end user communication at IT Operations and Shared Services,- monitor all open support cases, escalate if necessary and keep the end user informed about the solving process,- share knowledge with colleagues, i.e. by using a common knowledge database.- provide traning to new co-workers - supply/e-commerce applications specialist Show less

Founder

• Apr 2015 - Apr 2017

Business Management duties: - Orders managements, Customer Service and Shipping - Distribution (to shops) - Marketing management - Advertising and Social Media management - Accounting Biotini.pl facebook.com/biotini Business Management duties: - Orders managements, Customer Service and Shipping - Distribution (to shops) - Marketing management - Advertising and Social Media management - Accounting Biotini.pl facebook.com/biotini

Customer Services Specialist

• Jan 2016 - Feb 2017

- Provide quality service and support in handling day-to-day activities of the customer service role for all businesses on shoplo platform - Resolve issues related to online stores - Basic templates support using HTML and CSS - Help customer develop their online businesses - Develop business relationships with key accounts - Project Management - Provide quality service and support in handling day-to-day activities of the customer service role for all businesses on shoplo platform - Resolve issues related to online stores - Basic templates support using HTML and CSS - Help customer develop their online businesses - Develop business relationships with key accounts - Project Management

Customer Advocate UK

• Aug 2014 - Dec 2014

- Interact with our customers through email, phone, chat, forum and social media. - Resolving technical issues related with Webinterpret website, Amazon and eBay - Co-operating with sales and IT departments - Testing compatibility of Third Party Tools (e-commerce platforms) - Software: Salesforce, SQL, Google tools, Zendesk - Interact with our customers through email, phone, chat, forum and social media. - Resolving technical issues related with Webinterpret website, Amazon and eBay - Co-operating with sales and IT departments - Testing compatibility of Third Party Tools (e-commerce platforms) - Software: Salesforce, SQL, Google tools, Zendesk

Customer Service/Operations Assistant

• Mar 2014 - Aug 2014

In Novus Biologicals (www.novusbio.com) I was responsible for: - goods in/ goods out management - storage of biotech products - tracking our parcels in the EU/EEA and ensure that customers receive their products within 2 business days - invoices and products specification documentations - stock reports - customer service: orders and quotes (Polish, English, German) - programs used in the business: MS Office (Word/Excel/Outlook), Epicor, Google Docs In Novus Biologicals (www.novusbio.com) I was responsible for: - goods in/ goods out management - storage of biotech products - tracking our parcels in the EU/EEA and ensure that customers receive their products within 2 business days - invoices and products specification documentations - stock reports - customer service: orders and quotes (Polish, English, German) - programs used in the business: MS Office (Word/Excel/Outlook), Epicor, Google Docs

Customer Service Advisor

• Jan 2013 - Feb 2014

- Responding to customers emails - Resolving wide range of customers problems - Participating in new app features development - Creating company’s newsletters - Complaint management - Invoice follow-up support offered - Basic technical enquirers appropriately directed - General administration - Suggestions for Virtual Office evolution submitted - Bespoke Customer Relationship Management (CRM) system utilized – SalesForce - Meeting targets and deadlines on daily basis Show less

Library assistant

• Jun 2012 - Aug 2012

Senior Office Assistant

• Aug 2008 - Jul 2010