Experience

AUTOPOLIS a.s.

• Slovakia
• Retail Motor Vehicles
• 1 - 100 Employee

• Manažer IT projektů

  • Jun 2017 - Present

  Implementation of information systems such as ERP, Office365, IP phones, company website, ticketing, reporting, document approval system, HR system...maintenance and development of these systems based on internal requirements locally, with our ressources or with suppliersfunctionality testingcreation of guidelines and instructions (wikis, processes and manuals)creation of reports for departments of Sales, Aftersales, Fleet, Financial department etc. with PowerBI (reports focused on operation)creation of analytic reports focused on company's long-term strategy (analytic and strategic reports)data sources are databases, or a variety of static exports created/downloaded regulary also with RPA robotsas a part of IT department >> communication with executives and stakeholders >> be the one who brings new sollutions to make work easiercreation of simple cheap tools to: make boarding of an employee easier, to let employees confirm some paperwork by e-mail, to print less paper... this is a serious issue in a company which is selling cars :-) Show less

• Manažer projektu

  • Mar 2016 - Jun 2017

  Project Nr. 1: Rise effectiveness and quality of mechanical workshop.manage capacity - planningmanage 9 workers directly on shiftanalyse processes, improve themintroduce improvements into practiceanalyse kpi's, create analysis for managementMany sollutions were introduced which leaded to end of this project on 06/2017 with completed KPI's.

• Aftersales director

  • Apr 2011 - Feb 2016

  Autopolis is a company, which is selling and servicing vehicles. Our company has 2 workshops in Bratislava. I am responsible for whole aftersales.When i started, at 2011, there was a team with 23 service employees and only two managers - warehouse manager and me. Now my team consist of more than 50 employees on both workshops. Most of them i chose precisely. At present i manage directly 10 employees. I really need to say thank you Autopolis for this experience! :-) My job can be split into three base functions:Manager (personnel, rating, quality, performance indicators, investment)Salesperson (customer acquisition, coordination of suppliers)Coach (recruitment, rewarding, coaching, improving standards) Show less

• Warranty Specialist

  • Jul 2007 - Apr 2011

  In these years, company was selling about 300-400 vehicles for a Year with 3-years warranty.I was responsible for handling of customers complaints. From receivement of customer complaint, through delivery of repaired vehicle, to ensure correct billing for a job to an importer.I was also doing Technical Support Service - it was my responsibility to have an Overview of manuals, which were written in english. I was translating manuals for the technicians and together with them we were looking for the cause of failure. Show less