Michal Racak

Head of ICT and Presales at SWAN, a.s.
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Contact Information
us****@****om
(386) 825-5501
Location
Slovakia, SK

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Credentials

  • Prince2 Foundation
    -
    Jun, 2013
    - Oct, 2024
  • Prince2 Practitioner
    -
    Mar, 2014
    - Oct, 2024
  • ITIL foundation
    -

Experience

    • Slovakia
    • Telecommunications
    • 100 - 200 Employee
    • Head of ICT and Presales
      • Sep 2022 - Present

      - Managing of presales team - Responsible for proposal of technical solution for customers according company's portfolio products and services (cloud services include Virtualization, backup storages, network storages and security, internet services, data services, voice services, License models, IOT based LoRaWAN ...) - Lead technical discussion in Initiation phase and understand customer requirements - Searching new sales and product opportunities during Initiation stage - Creating HLD design - Costs estimation for solution proposal and business model creation - Support project and implementation teams during delivery stages - Participate to create of new ICT products Show less

    • Slovakia
    • Information Technology & Services
    • 100 - 200 Employee
    • Product Manager
      • Jun 2022 - Aug 2022

    • Slovakia
    • Telecommunications
    • 100 - 200 Employee
    • Presales Engineer Team Lead at SWAN, s. r. o.
      • Jan 2019 - May 2022

      - Team Lead of presales team - Responsible for proposal of technical solution for customers according company's portfolio products and services (cloud services include Virtualization, backup storages, network storages and security, internet services, data services, voice services, License models, IOT based LoRaWAN ...) - Lead technical discussion in Initiation phase and understand customer requirements - Searching new sales and product opportunities during Initiation stage - Creating HLD design - Costs estimation for solution proposal and business model creation - Support project and implementation teams during delivery stages Show less

    • Slovakia
    • Telecommunications
    • 1 - 100 Employee
    • Presales Engineer
      • Jun 2017 - Dec 2018

      - Responsible for proposal of technical solution for customers (cloud services include backup storages, network storages and security, internet services, data services, voice services, ...) - Lead technical discussion in initiation phase - Searching new sales and product opportunities during Initiation stage - Creating HLD design - Costs estimation for solution proposal - Support project and implementation teams during delivery stages - Responsible for proposal of technical solution for customers (cloud services include backup storages, network storages and security, internet services, data services, voice services, ...) - Lead technical discussion in initiation phase - Searching new sales and product opportunities during Initiation stage - Creating HLD design - Costs estimation for solution proposal - Support project and implementation teams during delivery stages

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • HPSA Implementation Team Lead
      • Apr 2017 - Jun 2017

      I'm member of Global Design team in EMEA region and I'm responsible to lead HP Server Automation team in EMEA to design solutions and deploy HP SA services for the EMEA outsourcing customers. Main tasks: - Main SPOC for escalation, deep consulting, on the service - Play the SPOC toward the transformation Manager, regarding all services related to Server Automation implementation - Lead weekly team meetings and f-2-f meetings with my EMEA team-members - Responsible and accountable on the initiation, design, implementation phase, deployment of the solution on time, on budget and with the required quality - Ensure end to end implementation of the infrastructure - Ensure configuration of patch strategy into HPSA - Ensure configuration Inventory management - Ensure configuration Software management into HPSA - Ensure configuration OS provisioning into HPSA - Build hpsa satellites (order HW, ensure cabling/racking HW in DC, IPs and DNS records request, linux OS installation, install of HPSA applications) - Hand over to support team: insure that a full support model is in place, for the infrastructure and application layer. Insure support teams (either local, near or off-shore) have full information and that the overall support flow is functioning. - Manage documentation of the service - Have a view on HP software / WW DCS roadmap, - Continual improvement and identification of HPSA gaps - I'm mentor for all members in our EMEA team. Show less

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
      • Oct 2013 - Mar 2016

      I'm responsible to onboard customer to HPSA environment according customer needs, implement required solutions and do all necessary tests to move it to production environment. I'm mentor for new members in our team. Main tasks:- Discussion with customer representative - initiation, design, implementation phase, deployment of HPSA/DDMI agents and closeout phase - Configuration of patch strategy into HPSA- Configuration Inventory management - Configuration Software management into HPSA - Configuration OS provisioning into HPSA- Build hpsa satellites (order HW, ensure cabling/racking HW in DC, IPs and DNS records request, linux OS installation, install of HPSA applications) - project management work - scheduling meetings, leading meetings, following project according PRINCE2 methodology- Continual improvement and identification of HPSA gaps Show less

      • May 2011 - Oct 2013

      As TQL, I am responsible for creating processes (including documentation) and their implementation, monitoring of existing procesess, managing team workload. I am acting as a mentor of all new radia team members and managing of internal projects. Analysing of team‘s results based on existing reports and issues tracking, problem management, change management is also one my key responsibilities.

    • Slovakia
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Technical Quality Lead, Radia Subject Matter Expert
      • May 2005 - May 2011

      Systems Engineer, Technical Quality Lead, Radia Subject Matter Expert. As TQL, I am responsible for creating processes (including documentation) and their implementation, monitoring of existing procesess, managing team workload. I am acting as a mentor of all new radia team members and managing of internal projects. Analysing of team‘s results based on existing reports and issues tracking, problem management, change management is also one my key responsibilities. Define processes, roles and responsibilities to maintain Patch and SW solution As SME, I am responsible for developing scripts, managing radia infrastucture, implementing Show less

Education

  • Technical University of Kosice
    Master of Engineering (MEng), Laboratory of Industry Engineering
    1998 - 2005

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