Experience

Porsche Slovakia

• Slovakia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Aftersales Manager CUPRA & SEAT

  • Jan 2023 - Present

• Aftersales Area Manager

  • Jan 2013 - Dec 2022

  • Regular visits to service partners for purpose of inspection, advice, evaluation and guidance• Defining, planning and preparing support, sales, motivation and training activities for service partners• Preparation and conclusion of annual turnover and quality goals of service partners• Preparation of documents and participation at regular meetings on business plans with manufacturers (brands Volkswagen, Volkswagen commercial vehicles, Audi and SEAT), monitoring and evaluation of goals• Management of a databases, various KPIs, processing and analysis of service indicators• Participating in the implementation of quality service programs of brands, marketing activities, evaluation of goals and solutions for corrective measures• Reporting of individual activities and results Show less



Škoda Auto Slovensko

• Slovakia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Referent at Aftersales department

  • May 2006 - Dec 2012

  • Daily operational agenda associated with the logistics of SEAT Genuine Parts and Accessories • Handling orders, complaints, invoicing and technical support • Communication with service partners and suppliers (from CZE, ESP) • Participation and support in trainings for the service network (especially warehouse managers) • Daily operational agenda associated with the logistics of SEAT Genuine Parts and Accessories • Handling orders, complaints, invoicing and technical support • Communication with service partners and suppliers (from CZE, ESP) • Participation and support in trainings for the service network (especially warehouse managers)