Michal Perez
Head of Customer Success at Ongage- Claim this Profile
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Arabic Limited working proficiency
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French Professional working proficiency
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Hebrew Native or bilingual proficiency
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English Full professional proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Danny Tal
I have had the pleasure of working with Michal as her manager over the past Two years in her role as Head of Customer Success. Michal is a true people person who loves engaging with customers, resolving their questions and issues and turns "Onboarding" into an art. I'm continuously impressed with Michael's ability to build long-term relationships and be the trusted advisor and focal point for our biggest and most strategic customers. She always puts the customer first and will do whatever it takes to ensure the highest degree of satisfaction. She is enthusiastic, dedicated, full of positive energy and an amazing team player. Her contribution to the overall success of Ongage as a company is significant. Michal takes Customer Success to the next level, and I would highly recommend her.
Anil Kumar
Michal is a dedicated and talented Customer success manager and Marketing professional. She is service-oriented, making it her mission to keep her customers happy in every project/ interaction. Her skills together with her experience, knowledge and will to learn and face new challenges, making her a great member of any team who will hire her!
Danny Tal
I have had the pleasure of working with Michal as her manager over the past Two years in her role as Head of Customer Success. Michal is a true people person who loves engaging with customers, resolving their questions and issues and turns "Onboarding" into an art. I'm continuously impressed with Michael's ability to build long-term relationships and be the trusted advisor and focal point for our biggest and most strategic customers. She always puts the customer first and will do whatever it takes to ensure the highest degree of satisfaction. She is enthusiastic, dedicated, full of positive energy and an amazing team player. Her contribution to the overall success of Ongage as a company is significant. Michal takes Customer Success to the next level, and I would highly recommend her.
Anil Kumar
Michal is a dedicated and talented Customer success manager and Marketing professional. She is service-oriented, making it her mission to keep her customers happy in every project/ interaction. Her skills together with her experience, knowledge and will to learn and face new challenges, making her a great member of any team who will hire her!
Danny Tal
I have had the pleasure of working with Michal as her manager over the past Two years in her role as Head of Customer Success. Michal is a true people person who loves engaging with customers, resolving their questions and issues and turns "Onboarding" into an art. I'm continuously impressed with Michael's ability to build long-term relationships and be the trusted advisor and focal point for our biggest and most strategic customers. She always puts the customer first and will do whatever it takes to ensure the highest degree of satisfaction. She is enthusiastic, dedicated, full of positive energy and an amazing team player. Her contribution to the overall success of Ongage as a company is significant. Michal takes Customer Success to the next level, and I would highly recommend her.
Anil Kumar
Michal is a dedicated and talented Customer success manager and Marketing professional. She is service-oriented, making it her mission to keep her customers happy in every project/ interaction. Her skills together with her experience, knowledge and will to learn and face new challenges, making her a great member of any team who will hire her!
Danny Tal
I have had the pleasure of working with Michal as her manager over the past Two years in her role as Head of Customer Success. Michal is a true people person who loves engaging with customers, resolving their questions and issues and turns "Onboarding" into an art. I'm continuously impressed with Michael's ability to build long-term relationships and be the trusted advisor and focal point for our biggest and most strategic customers. She always puts the customer first and will do whatever it takes to ensure the highest degree of satisfaction. She is enthusiastic, dedicated, full of positive energy and an amazing team player. Her contribution to the overall success of Ongage as a company is significant. Michal takes Customer Success to the next level, and I would highly recommend her.
Anil Kumar
Michal is a dedicated and talented Customer success manager and Marketing professional. She is service-oriented, making it her mission to keep her customers happy in every project/ interaction. Her skills together with her experience, knowledge and will to learn and face new challenges, making her a great member of any team who will hire her!
Credentials
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Email Marketing Certified
HubSpotDec, 2019- Sep, 2024 -
Social Media Marketing Manager
MC ForumMay, 2014- Sep, 2024
Experience
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Ongage
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Israel
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Technology, Information and Internet
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1 - 100 Employee
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Head of Customer Success
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Nov 2019 - Present
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SixFigures
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Israel
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Software Development
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1 - 100 Employee
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CS Mentor & Lecturer
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Aug 2022 - Present
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Camilyo
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Israel
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Advertising Services
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1 - 100 Employee
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Customer Success Manager
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Jan 2017 - Jan 2019
Responsible for developing customer relationships that promote retention and loyalty. Work closely with customers from the US, Europe, and Africa to make sure they are satisfied with the product and support all their needs via a variety of channels (R&D, Design, Product, Business Dev. Etc.). Lead and execute successful onboarding and training processes for new accounts. Manage projects to enhance the performance of the product and processes, both internally and with partners. Provide technical support to merchants regarding technical issues, general inquiries, account management, product, etc. Provide ongoing support, training, and development of best practices to continually drive value. Show less
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Orbotech
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Israel
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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Corporate Marcom /Marketing project manager
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Oct 2012 - May 2016
Managing all marketing communication activities including; developing global marketing campaigns, responsibility for internal communications, global trade show production, and more.Responsible for all social media marketing and website management. Recent rebrand of corporate web site; Responsible for a 50% rise in followers in 2015Managing and conducting all official VIP visits, including preparation of presentations, communication kits (guests include esteemed customers and strategic business partners, international academics, foreign government officials, etc.)Executing the Marketing Communications plans through all the different media platforms: online, PR digital and print Show less
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Executive Assistant to CEO
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Nov 2008 - Oct 2012
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EL AL Israel Airlines
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Airlines and Aviation
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700 & Above Employee
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Security agent
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Jan 2006 - Sep 2008
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Yedioth Aharonot
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Newspaper Publishing
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1 - 100 Employee
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Producer
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Jan 2003 - Aug 2005
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Education
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2008 - 2011
Bar-Ilan University
Bachelor's degree, Political Science and Government
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