Experience

impact.51
• Technology, Information and Media
• 1 - 100 Employee
• Innovator& developer

  • Jan 2023 - Present

Freelance
• Egypt
• Human Resources
• 1 - 100 Employee
• User Experience Consultant & Organizational Consultant

  • Jan 2023 - Present


Sheba Tel HaShomer City of Health

• Israel
• Medical Practices
• 1 - 100 Employee

• Chief Experience Officer

  • Sep 2016 - May 2023

  • Establishing a new domain in the organization.• Leading Patient and Employee experience strategy.• Personal and professional management of dozens of employees.• Budget management of millions and impact on projects of tens of millions focused on improving the human experience.• Leading innovation programs and technologies to elevate patient and employee experience.• Establishment of a campus for training staff in the field of patient & employee experience.• Development of measurement and evaluation infrastructure for the patient, his care givers and employee experience.• Establishment and management of a service center where a number of professional bodies operate to provide information, exercise rights and public inquiries.• Establishment and professional guidance of the Forum of Service Center Managers.• Leading dozens of organizational improvement and streamlining processes (E.R, surgery rooms, internal and geriatric department, administration and operating system…)• Characterization, recruitment and assimilation of new roles in the organization to improve patient experience.• Lead and participate in a number of steering committees within "Sheba – City of Health": Human Experience, Sheba Digital, Smart & Healing Environment.• Member of a Global Committee of the Beryl Institute elevating human experience in health care.• Winning the Minister of Health Award for Promoting Patients' Rights during Covid-19 pandemic. Show less

• Director of Organizational Development and Executive Development

  • Nov 2012 - Aug 2016

  • Establishment of the field of organizational development and management development and its regulation in the organization.• Leading organizational improvement processes from the diagnostic stage to implementation.• Leadership Development (personal consultant, mentoring, training).• Creating standards for organizational changing processes.• Characterization and implementation of an organizational learning system.• Professional management of organizational consultants.


Ministry of Health Israel
• Israel
• Wellness and Fitness Services
• 700 & Above Employee
• Chief Experience Officer

  • Nov 2021 - Jan 2023


Self-employed

• Real Estate
• 1 - 100 Employee

• Organizational & Executive Development Consultant

  • Jan 2008 - Nov 2012

  Consultant and organizational developer, leadership developer and training developer to multiple organizations: • IDF: development of training tracks, consulting senior commanders, development of simulator tutorials, training of training developers. • Ministry of Defense, social section: developing training and evaluation program for instructors. • Poalim Bank: mapping the competencies of the retail division and developing training programs. Consultant and organizational developer, leadership developer and training developer to multiple organizations: • IDF: development of training tracks, consulting senior commanders, development of simulator tutorials, training of training developers. • Ministry of Defense, social section: developing training and evaluation program for instructors. • Poalim Bank: mapping the competencies of the retail division and developing training programs.