Experience

Dunlop Aircraft Tyres

• United Kingdom
• Aviation and Aerospace Component Manufacturing
• 100 - 200 Employee

• Technical Services Manager (EMEA, Military APAC & Japan)

  • Jan 2017 - Present

  Birmingham, United Kingdom As a Technical Services Manager, my primary goal is to ensure the highest levels of customer satisfaction while maintaining the performance and safety of aircraft operations. To achieve this, I provide expert technical advisory services, deliver effective training programs, offer on-site field support, monitor product performance, and conduct in-depth investigations into any in-service occurrences. With a deep understanding of industry standards and best practices, I am dedicated to ensuring… Show more As a Technical Services Manager, my primary goal is to ensure the highest levels of customer satisfaction while maintaining the performance and safety of aircraft operations. To achieve this, I provide expert technical advisory services, deliver effective training programs, offer on-site field support, monitor product performance, and conduct in-depth investigations into any in-service occurrences. With a deep understanding of industry standards and best practices, I am dedicated to ensuring the smooth and safe operation of aircraft and the satisfaction of all customers.

• Service Support Specialist

  • May 2015 - Dec 2016

• Quality Auditor/Engineer

  • Jun 2007 - May 2015

  Birmingham, United Kingdom As a Quality Auditor/Engineer, I ensured that high standards of excellence were maintained during the production of goods by performing inspections at all stages of production, including reviews of raw materials, manufactured components, and finished products. I conducted product, system, and process failure investigations and provided technical assistance in the resolution of quality problems. I verified the timely and effective implementation of required corrective actions and performed a… Show more As a Quality Auditor/Engineer, I ensured that high standards of excellence were maintained during the production of goods by performing inspections at all stages of production, including reviews of raw materials, manufactured components, and finished products. I conducted product, system, and process failure investigations and provided technical assistance in the resolution of quality problems. I verified the timely and effective implementation of required corrective actions and performed a trend analysis of production audit results to identify quality system deficiencies. Through my contributions, I helped to ensure that our organization's products met or exceeded customer expectations and regulatory requirements.



Magna International

• Canada
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Quality Technician

  • Sep 2006 - Jun 2007

  Redditch, United Kingdom Responsible for conducting testing procedures during manufacturing processes to ensure products comply with quality standards.



Johnson Controls

• Ireland
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Quality inspector

  • Mar 2006 - Sep 2006

  Redditch Approves finished products by confirming specifications; conducting visual and measurement tests; returning products for re-work; confirming re-work.