Board Member

• Apr 2023 - Present

Operations Project Management

• Mar 2021 - Present

Manage high profile operational projects that support Provider Partners Health Plan (PPHP), Provider Partners Management Services (PPMS) and key stakeholders.✔ Plan, organize, lead, and monitor mock audit project in support of the Compliance Officer and in preparation for future CMS audit evaluations.✔ Assess, Plan, Monitor, Evaluate and Report on key projects supporting Medicare Advantage operations.✔ Define and maintain project management processes, tools and templates; Create and execute project deliverables utilizing Project Management Office standards. Show less

Independent Contractor - Operations Project Management

• Oct 2020 - Mar 2021

Manage high profile operational projects that support Provider Partners Health Plan (PPHP), Provider Partners Management Services (PPMS) and key stakeholders.✔ Plan, organize, lead, and monitor mock audit project in support of the Compliance Officer and in preparation for future CMS audit evaluations.✔ Assess, Plan, Monitor, Evaluate and Report on key projects supporting Medicare Advantage operations.✔ Define and maintain project management processes, tools and templates; Create and execute project deliverables utilizing Project Management Office standards. Show less

Senior Project Manager

• Aug 2019 - Oct 2019

Manage high profile technology projects that benefit Baltimore County residents and agencies. Projects improve efficiency, effectiveness and transparency of Baltimore County agencies and the services they provide. ✔ Plan, organize, lead, and monitor Office of Information Technology strategic and sustaining projects identified through the Baltimore County agency intake process from project initiation through closure. ✔ Develop, maintain and manage key project documentation and artifacts. ✔ Define and maintain project management processes, tools and templates; Create and execute project deliverables utilizing Project Management Office standards. ✔ Coach and mentor junior project management personnel, project team members and facilitate cross-functional teams. ✔ Establish and maintain collaborative relationships with Baltimore County agency leadership, client/constituent representatives and project team members. ✔ Act as Project Management Office liaison in collaboration with Customer Relationship Managers to Baltimore County agencies requiring subject matter expertise. ✔ Act as Project Management Office liaison for Office of Information Technology by providing support and guidance in Project Management Life Cycle processes and the Project and Portfolio Management tools. Show less

Senior Project Manager

• May 2018 - Mar 2019

Provide project management expertise and support services on a variety of technology-based programs and projects. Interact with clients, management, and fellow team members in the development of solutions that address the people, process, and technology needs of the organization. Provide mentoring for project management best practices and techniques, develop and execute complex technical tasks, and apply analytical problem solving methodologies. Center For Medicare and Medicaid Innovations ✔ Medicare Advantage Qualifying Payment Arrangement Initiative (MAQI) Demonstration ✔ Serious Illness Project ✔ Oncology Care Model Show less

Senior Business Manager

• Mar 2017 - Oct 2017

Develop and implement a new Business Management practice in IT Application Development to replace and enhance the previous Business Relationship Management roles.✔ Operational focus on IT Portfolio (Project and Small Enhancement delivery).✔ Operational tool and process expertise (ServiceNow, ALM, PMF/VersionOne, Project Server).✔ Standardization of development processes and tools.✔ Proactive Financial, Vendor and Resource management.✔ Time tracking, reporting and analysis.✔ Talent acquisition enablement and assistance in hiring process. Show less

IT Portfolio Manager and Business Relationship Manager

• Feb 2016 - Mar 2017

Manage a portfolio of Corporate/IT projects and serve as liaison with Business areas to facilitate IT intake and demand.✔ Manage project execution, resource deployment and overall coordination efforts for the IT Corporate Applications domain.✔ Create and manage technology and release roadmap along with other necessary project artifacts.✔ Interface with business clients to identify, prioritize and manage IT requirements.✔ Implement ITIL and ITSM framework, including rollout of ServiceNow platform for Requests, Incidents/Problems, Demand, Release and Change Management. Show less

Project Delivery and System Support Director

• 2009 - 2014

Managed $25M+ corporate initiative project portfolio and supported 50+ associates and contractor staff. Developed short and long-range goals ensuring attainment of key corporate objectives. Directed 4 teams comprised of project management and business system analyst professionals.✔ Directed strategic business unit domain corporate projects: development/project management lifecycle, issue/risk management, financial/budgetary management and executive status oversight.✔ Led Executive Steering Committee and leadership forums monitoring corporate initiative progress. Liaised between corporate initiative projects/programs and business unit leadership facilitating appropriate project resourcing, issue escalation and achievement of targeted results.✔ Orchestrated process improvement efforts centralizing project/work intake, governance and resourcing. Show less

Program Manager, Enterprise Program Management Office

• 2007 - 2009

Led program and project management of complex healthcare projects. Directed project management, business delivery management, and third-party vendor staff.✔ Managed staff acquisition and development; defined project objectives and scope; developed detailed work plans, schedules, estimates and cost justifications.✔ Directed solutions through facilitation of strategic planning, driving operational readiness, and providing analytical consulting to project teams.✔ Confirmed desired outcomes by managing and building relationships with project sponsors, business owners, and other key project stakeholders. Show less

Senior Project Manager, Enterprise Program Management Office

• 2000 - 2007

Managed all phases of project life-cycle process for $500K to $5M corporate initiative projects, delivering specified technologies or business products within constraints of project scope, resources, time, and budget. ✔ Led project initiation, scope definition, project planning, requirements definition, schedule development, resource definition and project monitoring. Monitored system design, interface development and quality testing.✔ Executed status reporting, stakeholder presentations and steering committee updates. Facilitated business issue resolution, business process review and workflow definition. ✔ Prepared cost benefit analysis, negotiated project funding and monitored project budget. Show less

Project Manager/Lead Business Analyst

• 1996 - 2000

Developed project management plans, detailed work breakdown schedules, business issue resolution and detailed design of benefit subsystems. ✔ Led team of claims and benefits analysts for a multi-year program replacing multiple existing operations systems with one integrated software package solution. ✔ Provided documentation of implementation strategy, design decisions and software modification requirements.

Senior Business Analyst

• 1994 - 1996

Ensured accuracy and integrity of account and group information maintained within benefits subsystem databases. ✔ Defined detailed benefits of the product portfolio, maintained benefit records that drove claims adjudication processing system. ✔ Performed benefit analysis and interpretation of new and existing product offerings, identified root cause coding issues implemented corrective solutions. ✔ Developed and delivered internal documentation and formal training to internal clients and new staff. Show less

Claim and Customer Service Specialist

• 1989 - 1994

Claim and Customer Service Representative

• 1988 - 1989