Experience

Sani-Tech Systems Inc.

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Sales Manager

  • Jul 2023 - Present



Juuva & Summit

• United States
• Advertising Services
• 1 - 100 Employee

• Distributor, Health and Wellness

  • 2011 - Present

  Helping others improve their health with innovative products while building and supporting a team of distributors focused on growing a residual income. Helping others improve their health with innovative products while building and supporting a team of distributors focused on growing a residual income.



CrossFit Big Rock

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Crossfit Instructor

  • Apr 2018 - Present



Made Renovation

• United States
• Construction
• 1 - 100 Employee

• Project Success Manager

  • Jun 2022 - Feb 2023

  ●Adapted to a fast-paced, ever changing work environment learning new processes at each step●Managed 90+ projects simultaneously●Owned the customer project and relationship throughout the entire renovation process●Collaborated with Sales, Design, Architecture, Procurement, Permitting, and General Contractors to complete bathroom renovations in a timely manner while ensuring the customer is satisfied●Managed invoicing, balance sheets, keeping project documentation up to date and accurate●Held pre-construction calls and weekly client calls to provide project status updates●Fielded client escalations and brought them full-circle to resolution●Controlled concessions as needed to stay within budget and margin●Utilized project management tools to track project ●Read construction sets for discrepancies - communicated changes with GCs and Architects●Coordinated deliveries of materials to both warehouses and jobsites●Reported directly to Senior Project Manager Show less

• Account Manager

  • Oct 2020 - Jun 2022

  Work closely with cross-functional teams to manage and coordinate the approximately 50 home renovation projects simultaneously from start to completion, while providing the homeowner with updates at every step as their dedicated point of contact



Porch Group

• United States
• Technology, Information and Internet
• 400 - 500 Employee

• Senior Customer Success Manager

  • Jan 2018 - Feb 2020

   Nurtured partnerships with over 4,000 professionals across the nationwide Porch.com network Reduced all-up attrition in professional customer base to 4.7% in 2018 by understanding customer pain points and influencing product changes to drive customer satisfaction Brought in over $1 million in revenue from saved accounts in 2018  2019 highlights: 113% to goal for all-up revenue retention, 128% to goal for all-up account churn goals, worked an average of 200 cases per month, impacted a total of 53% of pro subscription base Show less

• Customer Success Manager

  • Nov 2015 - Dec 2017

   Managed over 300 professionals subscribed to Porch’s premium service book of business and consistently delivered results by exceeding retention and upsell goals set by c-level management  Developed deep understanding of professional partners and their business model to ensure alignment between Porch and partners

• Mobile App Account Manager

  • Aug 2015 - Oct 2015

   Managed 50+ professionals on the Porch Mobile Booking App – the first iteration of Porch Managed Services for the home Served as internal support for home assistants to create a seamless experience for homeowners

• Team Lead, Acquisition Team

  • Jan 2015 - Jul 2015

   Acquired contractors for Lowe’s partnership which led to the necessary increase in pro coverage in preparation for our nationwide launch with Lowe’s  Mentored a team 6-8 people by leading daily huddles, reviewing KPIs for dials, providing feedback on successful conversations and pro acquisitions to drive engagement with end users

• Professional Acquisition, Mobile App

  • Oct 2014 - Dec 2014

   Led focus groups to test and improve the first iteration of the Porch Mobile App Transaction experience - to provide homeowners the ability to book contractors via mobile app.  Provided functional insight by cross collaborating with developers and sales that directly impacted product updates, features, and releases.

• Local Market Specialist

  • Oct 2012 - Sep 2014

   Assisted in launching and testing Porch’s first product offerings; cold calling 150+ contacts in team sprees (how we won our monitors and comfy chairs), onboarding members to an intangible product, working in basement of founder/CEO’s home with a co-founder of Google SEO Maximized sales effectiveness through collaboration with sales management team to develop and execute lead generation programs. Regularly met performance quotas for monthly goals and daily KPIs Accelerated growth by optimizing email marketing channel; tested multiple campaigns and determined level of success through monitoring engagement and conversion; leveraging Constant Contact, Google Analytics, and Excel Show less



Prep Football America

• Northwest Scout

  • Jan 2008 - Dec 2018

  Along with coaching linebackers at our combines and mini camps I also recruit the best high school football players around the country to participate in our National Collegiate Combine Series. Our goal is to help young men obtain their dream of playing college football and remind them that they must be students first. Football is more that a sport, it's a vehicle for learning life lessons and teaching boys how to be honorable men. Along with coaching linebackers at our combines and mini camps I also recruit the best high school football players around the country to participate in our National Collegiate Combine Series. Our goal is to help young men obtain their dream of playing college football and remind them that they must be students first. Football is more that a sport, it's a vehicle for learning life lessons and teaching boys how to be honorable men.



Position-Tech

• External Tech Rep

  • Jun 2012 - Aug 2012

  -Contact perspective clients for product demonstrations -Manage product demonstrations across the country -Develop relationship with major retail partner: Dick’s Sporting Goods -Contact perspective clients for product demonstrations -Manage product demonstrations across the country -Develop relationship with major retail partner: Dick’s Sporting Goods



Pacific Lutheran University

• United States
• Higher Education
• 700 & Above Employee

• Maintenance Assistant

  • May 2010 - May 2012



Christensen Elementary

• Reading Tutor

  • Sep 2009 - May 2010