Experience

Pioneer Telephone Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Service Manager

  • Jul 2004 - Present

  Responsible for delivering an outstanding customer experience for telecommunications services. Call Center primarily receives incoming telephone calls and email for sales, billing, and product support; Effectively managed and balanced the efforts of the outsourced and local CS teams and leadership groups. Primary or oversight responsibility for : •Coaching, feedback and performance reviews •Development/Mentoring •Development and implementation of CS tools and processes •Reporting and analysis of Customer Service performance metrics •Knowledge Bank and Documentation •Final point of escalation/resolution •QA •Scheduling •Highly specialized customer communications Show less


Binnie Media
• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee
• Air Talent

  • Dec 2012 - Apr 2013


Nassau Broadcasting

• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Air Talent

  • Apr 2004 - Dec 2012

  Purchased By Binnie Media Purchased By Binnie Media



WMTW Broadcast Group

• United States
• Telecommunications
• 1 - 100 Employee

• Air Talent

  • Oct 1999 - Apr 2004

  Purchased By Nassau Broadcasting Purchased By Nassau Broadcasting


Time Warner Cable
• Telecommunications
• 700 & Above Employee
• CS/Digital Product Support/Telephony Development

  • Mar 1997 - May 2002