Michael Speas Jr

Help Desk Specialist at ImpactTek Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Winston-Salem, North Carolina, United States, US

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Credentials

  • CompTIA A+ ce Certification
    CompTIA
    Mar, 2023
    - Nov, 2024

Experience

  • ImpactTek IT Junkies
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Help Desk Specialist
      • Jan 2022 - Present

    • Help Desk Analyst
      • Jan 2022 - Present

      Handling incoming incidents via the phone / e-mail promptly and effectively. Use ServiceNow ticketing system to notate, record ticket resolution and escalate as needed.Active Directory user account management and password resets.Hardware and software break/fix: HP/Dell computers, printers and monitors.Troubleshoot and resolve Office 365 issues including Outlook and Excel.Office 365 Admin license and account administration.Utilizes RSA system to configure MFA on phones.Train, develop, and coach onboarding interns.Tutor students into successful completion in obtaining CompTIA A+ certification. Show less

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