Michael Shannon
Staff Deployment Architect at Zenoss, Inc.- Claim this Profile
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Bio
Raja Ati
Michael is unique. He has the depth and the breadth. He can easily see things at the 30000 foot level and at same time time delve into the gory details. This is a rare quality indeed. His knowledge and expertise in Networking equipment, network management tools is unsurpassed. One of those rare individuals who is hands-on, has the operational experience combined with customer advocacy. He will be an asset to any organization. Great asset in any organization.
Greg Carter
Michael Shannon is an excellent technical resource. He uses a good balance of tactical and strategic thinking when facing technical problems and always grounds his decisions and proposals in sound business context. I find this to be a rare quality in engineers and it makes Michael a very valuable team member. Michael has strong experience in networking, network management, and software development. He is a versatile team player who can handle everything from NMS architecture and design to configuration, software development, and product support. I would welcome the opportunity to work with Michael again in the future and would be happy to discuss his strengths with anyone who is considering him for a potential role.
Raja Ati
Michael is unique. He has the depth and the breadth. He can easily see things at the 30000 foot level and at same time time delve into the gory details. This is a rare quality indeed. His knowledge and expertise in Networking equipment, network management tools is unsurpassed. One of those rare individuals who is hands-on, has the operational experience combined with customer advocacy. He will be an asset to any organization. Great asset in any organization.
Greg Carter
Michael Shannon is an excellent technical resource. He uses a good balance of tactical and strategic thinking when facing technical problems and always grounds his decisions and proposals in sound business context. I find this to be a rare quality in engineers and it makes Michael a very valuable team member. Michael has strong experience in networking, network management, and software development. He is a versatile team player who can handle everything from NMS architecture and design to configuration, software development, and product support. I would welcome the opportunity to work with Michael again in the future and would be happy to discuss his strengths with anyone who is considering him for a potential role.
Raja Ati
Michael is unique. He has the depth and the breadth. He can easily see things at the 30000 foot level and at same time time delve into the gory details. This is a rare quality indeed. His knowledge and expertise in Networking equipment, network management tools is unsurpassed. One of those rare individuals who is hands-on, has the operational experience combined with customer advocacy. He will be an asset to any organization. Great asset in any organization.
Greg Carter
Michael Shannon is an excellent technical resource. He uses a good balance of tactical and strategic thinking when facing technical problems and always grounds his decisions and proposals in sound business context. I find this to be a rare quality in engineers and it makes Michael a very valuable team member. Michael has strong experience in networking, network management, and software development. He is a versatile team player who can handle everything from NMS architecture and design to configuration, software development, and product support. I would welcome the opportunity to work with Michael again in the future and would be happy to discuss his strengths with anyone who is considering him for a potential role.
Raja Ati
Michael is unique. He has the depth and the breadth. He can easily see things at the 30000 foot level and at same time time delve into the gory details. This is a rare quality indeed. His knowledge and expertise in Networking equipment, network management tools is unsurpassed. One of those rare individuals who is hands-on, has the operational experience combined with customer advocacy. He will be an asset to any organization. Great asset in any organization.
Greg Carter
Michael Shannon is an excellent technical resource. He uses a good balance of tactical and strategic thinking when facing technical problems and always grounds his decisions and proposals in sound business context. I find this to be a rare quality in engineers and it makes Michael a very valuable team member. Michael has strong experience in networking, network management, and software development. He is a versatile team player who can handle everything from NMS architecture and design to configuration, software development, and product support. I would welcome the opportunity to work with Michael again in the future and would be happy to discuss his strengths with anyone who is considering him for a potential role.
Experience
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Zenoss
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Staff Deployment Architect
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Mar 2017 - Present
Managing our certified integrations with third parties like ServiceNow. Advising customers on best practices to get value from our product. Working as a field liason to both Product Management and Engineering, to ensure that feedback from customers is incorporated as we design and evolve our product offerings. Facilitate communications between Professional Services and the Architecture group within Engineering, to ensure that both groups understand what the other is working on. Designing customer implementations, taking into account scale and availability requirements. Scoping and sizing custom development efforts. Developing custom ZenPacks and implementing the software at customer sites. Supporting customers, particularly in regard to custom development done by the Services group. Show less
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Senior Deployment Architect
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Nov 2012 - Mar 2017
Designing customer implementations, taking into account scale and availability requirements. Scoping and sizing custom development efforts. Developing custom ZenPacks and implementing the software at customer sites. Supporting customers, particularly in regard to custom development done by the Services group.
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Advisory Software Engineer
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Apr 2008 - Nov 2012
Global Response Team - supporting the Tivoli Netcool suite of products. Working with customers and support to resolve critical situations and enhance customer satisfaction. Worked on-site and remotely with customers at risk or in crit-sit to get support efforts back on track and turn the customers around. Global Response Team - supporting the Tivoli Netcool suite of products. Working with customers and support to resolve critical situations and enhance customer satisfaction. Worked on-site and remotely with customers at risk or in crit-sit to get support efforts back on track and turn the customers around.
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Cisco
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United States
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Software Development
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700 & Above Employee
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Software Engineer
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Nov 2004 - Apr 2008
Lead engineer for the Network Management system and tools development group, IBM Tivoli Netcool integration and customization. Working with IBM Tivoli Netcool Omnibus, Impact, Probes, SSM, ISM, and Proviso. Provided direction to other engineers working on deployment automation, integrations and configuration. Did hands-on work in all products as well.
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Sr. Product Development Engineer
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Aug 2003 - Nov 2004
Network Management systems and tools development, System Management Arts (Smarts) integration.
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Customer Engineer
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Mar 1998 - Aug 2003
Managed wide area networks consisting of Cisco, Bay (Nortel) and 3Com routers and switches. Managed approximately 1,200 devices across 10 customers. Responsible for design, configuration, and consulting. Advised customers on network best practices. Worked with customers to design networks for optimal cost and downtime.
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Product Development Manager
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Oct 1996 - Mar 1998
Design and implement LAN management service and roll out to Operations.
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Network Manager
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1994 - 1996
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Education
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1983 - 1988
University of Wisconsin-Madison
Bachelor of Arts (BA) -
1983 - 1987
University of Wisconsin - Madison
BA
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