Experience

Global Grid for Learning | GG4L

• United States
• Education Administration Programs
• 1 - 100 Employee

• Senior Business Development Executive

  • Jun 2022 - Present



Stevens Creek Volkswagen

• United States
• Automotive
• 1 - 100 Employee

• Service Advisor

  • Sep 2014 - May 2022

  In this position, I played an integral role in devising and implementing effective sales strategies and plans, while providing in-depth knowledge of products and services to customers. I was solely responsible for developing organizational systems and structures to identify and monitor sales opportunities for future business. I consistently delivered exceptional service to all customers and confirmed a positive client experience, while ensuring repeat business. Also, I planned and deployed targeted sales campaigns for new business prospects. • Obtained top score in customer satisfaction consecutively for seven years. • Gained $1.5M in revenues since 2015 on annual basis. • Ranked as top sales performer consistently in the automobile service department. Show less



GEICO

• United States
• Insurance
• 700 & Above Employee

• Auto Damage Adjuster

  • Jan 2012 - Sep 2014

  I upheld concurrent responsibility of executing successful negotiations related to payment amounts with repair facilities. In addition to this, I supported organizational structure to enhance efficiency and business profitability. I was also responsible for fostering and strengthening strong professional relationships with multiple repair facilities, while increasing claims efficiency. Along with this, I analyzed and assessed the damage as well as determined repair costs and settled claims.• Achieved +95% customer satisfaction consistently for two years.• Accomplished a 20% reduction in claim cycle time during the first 12 months. Show less

• Customer Service Agent / Coach

  • Jun 2009 - Jan 2012

  During this tenure, I ensured a positive customer experience by leveraging exceptional customer service skills and abilities. My duties also included identifying, analyzing, and resolving all customer issues/problems to maximize customer retention. Also, I coached and guided customer service agents through utilizing extensive knowledge of customer support and care techniques, while acting as a coach.• Trained 20 new customer service agents in 2 years, ranking among the top 25% in the department.• Ranked as a top performer in various metrics, including efficiency, accuracy, and customer satisfaction. Show less