Support Analyst

• Jul 2022 - Present

Dribl is a powerful cloud–based platform, combining multi–functional tools with holistic coverage of all aspects related to football management. Dribl is a powerful cloud–based platform, combining multi–functional tools with holistic coverage of all aspects related to football management.

Club Manager

• Mar 2021 - Nov 2021

Responsible for all day-to-day operations and business growth. Focused on attracting and engaging new members into the club while maintaining a friendly, welcoming club culture. For the month of October, my club placed 6th in Australia for net member movement growth and 3rd for prospect conversion. During my time at Carlingford, I managed to start and finish with total members above 1,000 despite the pandemic. Responsible for all day-to-day operations and business growth. Focused on attracting and engaging new members into the club while maintaining a friendly, welcoming club culture. For the month of October, my club placed 6th in Australia for net member movement growth and 3rd for prospect conversion. During my time at Carlingford, I managed to start and finish with total members above 1,000 despite the pandemic.

Duty Manager

• Jul 2016 - May 2021

Having worked at the centre since its inception, my Duty Manager title evolved over time to encompass four main roles:[Customer Service]Informing new and existing customers of our various sport and fitness programs while attending to daily admin and booking management at reception. [Membership Consultant]Responsible for completing new membership sign-ups and retaining existing members including sales training and monthly targets. [Personal Trainer]Meeting with clients to help them achieve their well-being goals by creating a personal profile, workout plan, and offering eating habit guidance during their Begin program. I also instructed the weekly Teen Active class. [Program Officer]Assisting with the Learn 2 Play basketball program and umpiring weekly soccer competitions. Show less

Program Officer

• Mar 2010 - Jul 2016

Ensuring smooth operations and logistics for festivals, sporting events, religious gatherings, and birthday parties in both the indoor pools and courts.

New Colombo Plan Alumni Ambassador

• Nov 2019 - Nov 2020

The New Colombo Plan (NCP) is a signature initiative of the Australian Government which encourages a two-way flow of students between Australia and the Indo-Pacific by supporting undergraduates to study and undertake internships in the region. Appointed as an ambassador for Western Sydney University by DFAT, I actively promoted the NCP program on campus and online. The New Colombo Plan (NCP) is a signature initiative of the Australian Government which encourages a two-way flow of students between Australia and the Indo-Pacific by supporting undergraduates to study and undertake internships in the region. Appointed as an ambassador for Western Sydney University by DFAT, I actively promoted the NCP program on campus and online.

International Placement

• Aug 2019 - Nov 2019

As part of my degree I completed my international placement at the International Centre for Integrated Mountain Development (ICIMOD) under the Strengthening Water Resources Management in Afghanistan (SWaRMA) initiative. Supported by the governments of both Afghanistan and Australia, SWaRMA acts across 7 interconnected thematic work areas to enhance capacity among stakeholders and co-create knowledge across the wider Hindu Kush Himalaya (HKH) region. Three major tasks I was assigned: - Visualising data from water study publications. - Assisting with the Himalayan University Consortium (HUC) annual academy event which consisted of five days training in Kathmandu followed by five days of field-based research in Chitwan. - Utilising existing reports and staff resources to create a Glacial Monitoring summary publication which outlined the various training and field-based monitoring programs completed under SWaRMA over their two-year tenure. Show less

Solar Consultant

• Jun 2019 - Jun 2019

Providing access to electricity for locals through affordable home solar systems centred around a sustainable business model. My job as a solar consultant in a small group of 7 was to assist the lean start up business (Moyo Energy) by: - Creating surveys and collecting data on existing, future, and defaulting customers - Attending community meetings with local chiefs to help distribute the solar product. - Completing sales and generating new leads at marketplaces. - Publishing a proposed experiment for training independent local agents. - Conducting a training day for locals who were previously affiliated with PEV which included sales training and a commission structure. - Streamlining business documentation for future project groups. Show less

Media & Program Coordinator

• Jul 2018 - Aug 2018

Facilitated by Pagoda Projects, my summer internship & home-stay gave me the opportunity to research, visit, and create digital content for popular tourist destinations across the Liaoning province. This included interviewing potential business partners to establish an affiliated discount for LocalRen Plus members, encouraging business for local restaurants and recreational centres. Towards the end of my internship I assisted LocalRen as a tour guide for group trips to the Great Wall in Dandong and a football match in Dalian. Show less

Sales Consultant

• Apr 2015 - Jul 2016

Windcave provides compliant e-commerce, EFTPOS, and unattended payment solutions for customers around the world. During my time as a Sales Consultant, I managed over 370 accounts including some of Australia's largest brands across tourism, travel, hospitality, government and retail markets including the Sydney Opera House, BIG4 Holiday Parks, Qantas, Prouds The Jewellers, and Perisher Blue. My role also included:- Completing inbound sales, and generating outbound leads. - Presenting to potential customers and meeting with existing clients.- Creating documentation for internal processes and customer information.- Training new sales staff (5). - Orchestrating company involvement for expos and events.- Recording all inbound and outbound sales activity met with weekly reports, meetings, and KPIs. Show less

Junior Pre-Sales Consultant

• Apr 2014 - Apr 2015

Umpire

• Mar 2008 - Mar 2010