Experience

Waterford.org

• United States
• E-Learning Providers
• 200 - 300 Employee

• Vice President of Information Technology and Security

  • Jun 2017 - Present

  Manage teams of System Engineers, DevOps, and Help Desk Engineers, Procurement and Support Engineers. This includes hiring and training individuals as well as annual review and salary adjustments. Manage IT budgets for multiple departments consolidating services and reducing costs when necessary. Implemented new policies and procedures such as Disaster Recovery, Business Continuity, and Acceptable Use policies and much more. Served as the security officer for Waterford, helping meet industry standard security practices and requirements. This includes things such as, implementing Two Factor auth, SAML/OAUTH SSO, stronger ciphers across all services, VLAN and routing policies, key pair auth, various policies, and additional monitoring/logging. Added several layers of monitoring to Datacenter and AWS environments allowing for ultra visibility in to the organizations infrastructure. Rebuilt entire network infrastructure using next generation Juniper switches and firewalls. Adding IDS/IPS additional layers of security using zones and policies and triggers. Deployed with Pulse Secure VPN technologies at all sites. Added HA (Active-Active) configurations and ISP's to our HQ and remote locations. This included LTE based Cradlepoint Modems with ultra fast failover. Built, engineered, and designed a custom MDM tool for managing student laptops in various network environments all over the world. Allowing for updates, changes, fixes, and more to be pushed to over 10,000 laptops on a single instance in our cluster. This included a caching system to pull content from the local system to cut down on bandwidth usage for students adding an overall better experience and higher usage rate. Manage four AWS environments consisting of over 12 VPC's with an ultra secure best practice design. Automated with Terraform for environment changes and deployment, eliminating human error with security groups, subnet placement, etc.. - Excellence and Impact Award '2018



Connexion Point (cXp)

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• IT Operations Manager

  • Aug 2015 - Jun 2017

  Manage teams of System Administrators, Automation Engineers, Procurement, Help Desk Engineers, and Network Operations Agents for a rapidly growing company focused on cloud based VoIP technology solutions. This includes hiring and training individuals as well as annual review and salary adjustments. Excellent team planning and resource allocation. Comfortable reporting to executive level teams on work metrics in a Agile based environment. Fortified, documented and mapped all network infrastructure and systems for increased visibility. Introduced additional service monitoring features custom developed for day to day operations. Custom developed real-time dashboards for NOC and Development teams. (War room type)



Park City Television

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Contract Video Implementation Developer

  • Oct 2008 - Oct 2016

  Developed Park City TV online streaming solution for large scale client video streaming and digital video recording(DVR). Development, maintained, and fortified standalone Android, iOS, Windows, Mac, and Linux video streaming applications designed to watch live television with the option of recording server-side varying in languages such as Java, Visual C#, Objective C, and HTML5. Worked with ISP's to provide solutions needed for large scale internet streaming services. Provide general IT related solutions such as Server Maintenance, Network Overview, Help Desk related duties, etc. Implemented high availability video services by utilizing publishing points in conjunction with remote encoders cutting down on server load and increasing service availability. Coordinate server management and purchasing of new production use equipment. Documented server overview, software design, and critical systems for video streaming services.



Utah Interactive

• United States
• Veterinary Services

• Senior System Administrator

  • May 2011 - Aug 2015

  Documented, fixed, and fortified important network redundancy/connectivity issues, backup issues, infrastructure deployment, Glassfish Deployment/Upgrading, Network Monitor Deployment, Puppet Deployment, Snort Deployment, Advanced Apache Deployment, Firewall Standards, Web Application Firewall Standards, Network Maps, sTunnel Deployment, Image Server Deployment, LDAP Deployment, etc. Advanced security integration, deployment and maintenance(*Nix Hardening, Intrusion Detection, Web Application Firewalls, Cisco Hardening, Advanced iptables, Packet Capturing, Baseline Graphing, Advanced Network and Application Monitoring, sTunnels, iRules, SSL Integration and Management, etc.). Deployed perl scripts to backup various systems to a Storage Area Network in three data centers while maintaining disaster recovery compliance required by the State. Helped plan, design, and move production racks to a new location while adding new switches and cabling for a cooler and more efficient server rack design. Utilized PEN testing applications and devices(Nessus, Skipfish, Qualys) increasing overall security on all networks. Manage 3 data centers and office connections, purchasing equipment and negotiating associated contracts. Maintained ESXi/vSphere servers and virtual machine/appliances to help reduce equipment costs.. Coordinate with corporate security officers to meet state and enterprise security goals. Work with multiple agencies to ensure 24/7x365 SLA to all Utah.gov Portal resources. Worked with contractors to upgrade and maintain Cisco, f5 LTM and GTM load balancers. Clean up and maintain a more secure network cloud, eliminating security risks. Increased network monitoring in all environments increasing overall stability. Fixed backup issues and increased overall redundancy utilizing Storage Area Networks (SAN).. Using VLANs and DMZs, added an extra layer of security between devices and critical systems. PCI/SOX compliance and Cybertrust certification.



Eliot Management Group

• United States
• Financial Services
• 100 - 200 Employee

• Network Administrator/Software Development/Operations

  • Dec 2008 - May 2011

  Custom Software Development and Integration, Network Monitoring Software Development, Multi-Tier Software Development for Lead Based Applications. Network Engineering and Support, Web-Based Application Development for IIS & Apache primarily PHP, Windows Based Network Administration(W2k,2k3,2k8 Servers). All forms of hardware and appliance support and installation. Unix/Linux system administration(FreeBSD & Fedora). Zenoss/Nagios Configuration and additional development. Developed Custom Network solution from Nagios GPL to provide custom features and tracking. EMGConvert - Developed '2009 Utility to convert flat-file data and post it into custom built web applications.Exporting to flat-file(csv) excel spreadsheets, and SLK based records. EMGFixIT! - An application designed for end-users with out operating system permission to perform simple fixes to common problems. EMGReport - An application designed to pull from multiple phone systems(Shoretel,Avaya and Telenium) parse the records and format them for Microsoft Excel. Phone Report Wizard - Redeveloped to add additional security and increased functionality. IT Inventory Control - Developed a inventory control system for day to day IT operations and tracking. Ticketz - Developed stand-alone help desk ticket software that integrates with the company's intranet. Providing real-time alerts and reminders. EMG Coporate TV - An application designed for real-time video training, kiosk displays and one to many video conferencing. IT Helpdesk - Using GPL Wiki based open source maintained a working IT knowledge base. IT Ticketing System - Created a ticket system to better manage help desk requests. Company Knowledge Base - Using GPL Wiki based open source maintained a working knowledge base for simple day to day tasks and questions.



CCI Intellisys

• Network/VoIP Engineer & Developer

  • Dec 2006 - Dec 2008

  Custom Software Development and Integration, PBX(Aastra Based) Software Development, Multi-Tier Software Development. Network Engineering and Support, Web-Based Application Development for IIS & Apache primarily PHP, Windows Based Network Administration(W2k,2k3,2k8 Servers). All forms of hardware and appliance support and installation. IntelliStatus - Developed '2008 - Web/Local PBX status change/reporter for Agent/Queue based Tele-Management IntelliRelay - Developed '2008 - PBX information relay system for forwarding real-time call information to any database or flat-file. IntelliLookup - Developed '2008 - PBX based reverse lookup application. In efforts with ReversePhoneDetective. IntelliDial - Developed '2008 - PBX based smart dialer application to schedule daily agent calls. IntelliClick2Dial - Developed '2008 - PHP front end for click to dial features, connecting any 2 points to each other. Limited to Vertical based PBX systems.



SPOT Business Systems

• Retail
• 1 - 100 Employee

• Software Testing

  • Jan 2004 - Nov 2007

  TFS, IBM Rational Testing Suites, custom tracking system design and support. SPOTTesting - Developed '2006 - Automated bug tracking system to help communicate between support and development in a more productive environment. Zuri Phtography (Discontinued) Developed '2006 - Custom built Flash site for Photography purchases. TFS, IBM Rational Testing Suites, custom tracking system design and support. SPOTTesting - Developed '2006 - Automated bug tracking system to help communicate between support and development in a more productive environment. Zuri Phtography (Discontinued) Developed '2006 - Custom built Flash site for Photography purchases.



ChartLogic, Inc.

• United States
• Financial Services

• Helpdesk

  • 2002 - 2003

  Provided advanced technical knowledge and support of charting software with voice dictation for medical doctors. Microsoft SQL (MSSQL) Database Administration including stored procedure review, replication repair and implementation. Technical Resource for the help desk and other departments. Provided advanced technical knowledge and support of charting software with voice dictation for medical doctors. Microsoft SQL (MSSQL) Database Administration including stored procedure review, replication repair and implementation. Technical Resource for the help desk and other departments.