Experience

BeaconMedaes

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Customer Care Specialist

  • Feb 2022 - Present

  • Place orders into SAP from purchase orders received from customers and sales teams. • Monitor progress of shipment to ensure customers receive freight in most timely and cost-effective manner possible, and maintaining communication during shipment process. • Act as liaison between customer and distribution warehouse during shipment process. • Provide pricing and availability for parts; monitor availability of backordered parts. • Support the team with soft and hard copy document management. Show less



Compass Group USA

• United States
• Food and Beverage Services
• 700 & Above Employee

• Pricing Analyst - Strategic Projects (Contractor)

  • Dec 2018 - Mar 2020

  • Researched pricing within various sectors of the food service industry, compiling and maintaining data for recurring and ad-hoc analyses by internal and external customers. • Supported development of pricing strategy for menu items. • Worked closely with team management for pricing metrics, definitions, data and analysis report. • Collaborated with other team members via phone, email, and work queue to ensure daily assignments were completed, special requests honored, and deadlines always met. Show less



XPO

• Transportation/Trucking/Railroad
• 700 & Above Employee

• Freight Audit Bill Pay Analyst (Contractor)

  • Sep 2016 - Feb 2017

  • Auditing carrier freight bills and interpreting tariffs and contracts • Responsible for reviewing and analyzing carrier freight bills in order to resolve potential errors and duplicate carrier billing • Facilitating and improving the efficiency of the routing of freight bills and the billing cycle time from carrier freight bill to client payment • Ensuring issues are addressed immediately and appropriate parties are informed for on-time and proper resolution • Auditing carrier freight bills and interpreting tariffs and contracts • Responsible for reviewing and analyzing carrier freight bills in order to resolve potential errors and duplicate carrier billing • Facilitating and improving the efficiency of the routing of freight bills and the billing cycle time from carrier freight bill to client payment • Ensuring issues are addressed immediately and appropriate parties are informed for on-time and proper resolution



Direct ChassisLink Inc. (DCLI)

• United States
• Truck Transportation
• 200 - 300 Employee

• Data Analyst (Contractor)

  • Mar 2015 - Nov 2015

  • Identified root causes of data errors in chassis turn-time to ensure proper billing • Responsible for weekly production and billing reports • Researched and cleared data systems errors to capture potential revenues • Managed data system activities for on-terminal dwell locations • Identified root causes of data errors in chassis turn-time to ensure proper billing • Responsible for weekly production and billing reports • Researched and cleared data systems errors to capture potential revenues • Managed data system activities for on-terminal dwell locations



A.P. Moller - Maersk

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• U.S. Military Audit and Certification Team

  • Feb 2013 - Oct 2014

  • Communicated regularly with personnel from Military Surface Deployment and Distribution Command (SDDC), and Army and Air Force Exchange Service (AAFES) in order to identify and rectify short payments• Developed and ran reports for tracking the diversions of thousands of shipping containers of rerouted U.S. Military cargo; ensured accurate rates were applied and that the newly requested services and terms of delivery fell within the scope of SDDC’s Universal Service Contract (USC)

• Government Accounts Specialist

  • Oct 2006 - Feb 2013

  • Assigned to Maersk’s largest customer, U.S. Government• Audited pre-invoice and post-invoice rate disputes from U.S. Government• Audited high-volume invoices for military shipments to determine proper billing• Handled domestic and international U.S. Government invoices• Responsible for input and update of contracts for rating purposes• Audited rates for import and export of personal military shipments between the United States, the Government of Israel, and the Egyptian Embassy• Assigned to conduct audits and apply manual ratings for the Government of Israel and the Egyptian Embassy Show less

• Audit Specialist

  • Sep 2002 - Oct 2006

  • Investigated and resolved post-invoice disputes; provided resolution of disputes, rate audits, contract interpretation and system correction; possessed authorization rights to amend rates• Ensured all activities met strictest guidelines set forth by the Federal Maritime Commission (FMC)• Worked directly with Line Management who oversaw all rate activities for domestic and international shipments• Maintained and monitored information and records related to disputes• Monitored incoming e-mail queues and applied experience and judgment to respond to inquiries generated by internal and external customers• Prevented loss of revenue through proactive and reactive rate research• Handled requests from Refund Group, Collections and Sales• Assigned to audit; disputed collection accounts of customers such as JC Penney and MarMaxx Group to determine proper monies due Show less

• Refund Specialist

  • Feb 2001 - Sep 2002

  • Investigated requests for credits or refunds from Collections, Sales teams and external customers• Verified refund claims and submitted for payment• Assisted Audit team when further research was warranted• Communicated daily with international colleagues, verifying shipment and rate details• Researched bill and payment discrepancies and worked with AP department and Audit Services for refunds• Knowledge of Automated Clearance House (ACH) payments