Mike O'Malley
Director IT Infrastructure at Star Group, LP- Claim this Profile
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Bio
Michael Rafferty
I've had the extreme privilege of working with Mike for over 5 years as a vendor of telecommunications services to his organization. Over this period of time, Mike has demonstrated an insatiable appetite for determining the best technological advantages for his company. Mike is very personable and respectful of his vendor relationships, yet isn't afraid to detail where improvements can be made. I've found Mike to be a pleasure with whom to work because his attention to the most granular detail improves the ability for vendors to deliver the optimal solutions for his company.
Phil Cozzolino
Mike is a hands-on manager that provides high quality information technology and help desk services for hundreds of users at his company. He serves the user community with problem management of user issues, he handles hardware and software issues and he provides technology infrastructure for new acquisitions. He helps solve complex technical issues for the data center. He manages automated help desk software. He manages user provisioning and he’s a great guy. At the end of the day, he gets the job done, even with limited resources.
Michael Rafferty
I've had the extreme privilege of working with Mike for over 5 years as a vendor of telecommunications services to his organization. Over this period of time, Mike has demonstrated an insatiable appetite for determining the best technological advantages for his company. Mike is very personable and respectful of his vendor relationships, yet isn't afraid to detail where improvements can be made. I've found Mike to be a pleasure with whom to work because his attention to the most granular detail improves the ability for vendors to deliver the optimal solutions for his company.
Phil Cozzolino
Mike is a hands-on manager that provides high quality information technology and help desk services for hundreds of users at his company. He serves the user community with problem management of user issues, he handles hardware and software issues and he provides technology infrastructure for new acquisitions. He helps solve complex technical issues for the data center. He manages automated help desk software. He manages user provisioning and he’s a great guy. At the end of the day, he gets the job done, even with limited resources.
Michael Rafferty
I've had the extreme privilege of working with Mike for over 5 years as a vendor of telecommunications services to his organization. Over this period of time, Mike has demonstrated an insatiable appetite for determining the best technological advantages for his company. Mike is very personable and respectful of his vendor relationships, yet isn't afraid to detail where improvements can be made. I've found Mike to be a pleasure with whom to work because his attention to the most granular detail improves the ability for vendors to deliver the optimal solutions for his company.
Phil Cozzolino
Mike is a hands-on manager that provides high quality information technology and help desk services for hundreds of users at his company. He serves the user community with problem management of user issues, he handles hardware and software issues and he provides technology infrastructure for new acquisitions. He helps solve complex technical issues for the data center. He manages automated help desk software. He manages user provisioning and he’s a great guy. At the end of the day, he gets the job done, even with limited resources.
Michael Rafferty
I've had the extreme privilege of working with Mike for over 5 years as a vendor of telecommunications services to his organization. Over this period of time, Mike has demonstrated an insatiable appetite for determining the best technological advantages for his company. Mike is very personable and respectful of his vendor relationships, yet isn't afraid to detail where improvements can be made. I've found Mike to be a pleasure with whom to work because his attention to the most granular detail improves the ability for vendors to deliver the optimal solutions for his company.
Phil Cozzolino
Mike is a hands-on manager that provides high quality information technology and help desk services for hundreds of users at his company. He serves the user community with problem management of user issues, he handles hardware and software issues and he provides technology infrastructure for new acquisitions. He helps solve complex technical issues for the data center. He manages automated help desk software. He manages user provisioning and he’s a great guy. At the end of the day, he gets the job done, even with limited resources.
Credentials
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Private Pilot
Federal Aviation AdministrationJan, 2014- Nov, 2024 -
AWS Certified Solutions Architect - Associate
Amazon Web ServicesMar, 2017- Nov, 2024
Experience
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Star Group, LP
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United States
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Oil and Gas
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100 - 200 Employee
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Director IT Infrastructure
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Jan 2018 - Present
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Manager of Technical Support
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Aug 2008 - Dec 2017
• Responsible for all aspects of voice environment across entire enterprise (100+ locations & 2,000+ nodes)• Responsible for user desktop support for entire enterprise• Manage staff of one Call Center Engineer and one Desktop Support Analyst• Procurement of all IT related end user equipment including PC, Laptops, Thin Clients, Monitors, Printer, Telephones and Software Licensing• Procurement of all voice and data circuits (POTS, PRI, SIP, MPLS, Frame Relay, P2P, T-1, Metro-Ethernet. Broadband Cable, FiOS and DSL)• Invoice processing, allocation and auditing of all voice and data services Show less
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Sr. Telecommunications Analyst
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Oct 2001 - Aug 2008
• Perform Moves, Adds and Changes on multiple PBX’s and Contact Centers• Work with carriers to order voice and data circuits• Coordinate with vendors for new installations, repairs, upgrades and moves
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Black Box
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Services Manager
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May 1996 - Apr 2001
• Managed staff of 15 technicians for voice & data cable installations • Managed staff of 3 technicians for phone system installations and maintenance • Met with potential customers to discuss needs and followed up with proposals and quotes • Installed and maintained various phone switches, including but not limited to, Nortel, Avaya, Toshiba, Panasonic, Tadiran, Vodavi, Win and Ascom Wireless • Managed staff of 15 technicians for voice & data cable installations • Managed staff of 3 technicians for phone system installations and maintenance • Met with potential customers to discuss needs and followed up with proposals and quotes • Installed and maintained various phone switches, including but not limited to, Nortel, Avaya, Toshiba, Panasonic, Tadiran, Vodavi, Win and Ascom Wireless
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Millenium Securities
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Manhattan, NY
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Account Executive
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Sep 1995 - Apr 1996
• Held Series 7 and 63 licenses • Cold calling • Opening new accounts • Maintaining existing customer base • Held Series 7 and 63 licenses • Cold calling • Opening new accounts • Maintaining existing customer base
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TKM Communications
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Floral Park, NY
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Cable Technician
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May 1995 - Sep 1995
• Ran, terminated and tested Category 3 Category 5 cabling • Ran, terminated and test Multi-mode and Single-mode Fiber Optic cabling • Ran, terminated and tested Category 3 Category 5 cabling • Ran, terminated and test Multi-mode and Single-mode Fiber Optic cabling
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Education
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1994 - 1995
West Virginia University
Aerospace Engineering -
1991 - 1994
Benjamin N. Cardozo High School
High School
Community
