Michael Manni

Manager, Customer Success at Probus Logistics
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA
Languages
  • English Native or bilingual proficiency
  • French Professional working proficiency

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Credentials

  • Smart Serve
    -

Experience

  • Probus Logistics
    • Canada
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Manager, Customer Success
      • Jun 2022 - Present

  • Accuristix
    • Canada
    • Transportation, Logistics, Supply Chain and Storage
    • 100 - 200 Employee
    • Customer Care Associate
      • Mar 2017 - Present

      • Lead customer success operations and compliance activities for third-party healthcare logistics provider and designated clients. • Conducted accounting analysis, created SOPs and navigated price restructurings for key accounts that generated a 3% increase in revenue. • Spearheaded client shift to 3rd party provider to manage returned products and streamlined debit/credit reconciliation process. • Assisting key resource-draw client with internal migration to SAP. • Lead customer success operations and compliance activities for third-party healthcare logistics provider and designated clients. • Conducted accounting analysis, created SOPs and navigated price restructurings for key accounts that generated a 3% increase in revenue. • Spearheaded client shift to 3rd party provider to manage returned products and streamlined debit/credit reconciliation process. • Assisting key resource-draw client with internal migration to SAP.

  • Bass Pro Shops
    • Retail
    • 700 & Above Employee
    • Sales Associate
      • Mar 2015 - Jun 2019

      • Consistently exceeded sales quotas for products and accessories. • Built strong customer base through personalized product guidance, solutions development and purchase follow ups. • Evaluated industry and seasonal market trends to forecast product ordering. • Consistently exceeded sales quotas for products and accessories. • Built strong customer base through personalized product guidance, solutions development and purchase follow ups. • Evaluated industry and seasonal market trends to forecast product ordering.

  • The Duke of Devon
    • United States
    • Restaurants
    • Manager
      • Feb 2013 - Mar 2014

      • Oversaw operations of 280-seat restaurant with gross annual revenue of $4.9MM. • Developed and implemented market penetration strategies that achieved a 10% YOY sales increase and 2% increase in operating income. • Oversaw operations of 280-seat restaurant with gross annual revenue of $4.9MM. • Developed and implemented market penetration strategies that achieved a 10% YOY sales increase and 2% increase in operating income.

  • Hard Rock International
    • United States
    • Hospitality
    • 700 & Above Employee
    • Supervisor & Service Team Lead
      • Apr 2007 - Feb 2013

Education

  • Humber College
    Post graduate certificate, Hospitality and Tourism Operations Management
    2010 - 2011
  • University of Toronto
    Bachelor of Arts, Environment and Science and Environmental Ethics
    1998 - 2005

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