Client Technology Manager

• Jul 2022 - Present

IT Operations Manager

• Feb 2022 - Jul 2022

•Coach, mentor, and oversee the Helpdesk and Engineering Teams•Ensure that the day-to-day technology needs of the museum, and all the encompassing business units are met and maintained, while providing direction on technology based initiatives•Act as the Lead Engineer in designing and implementing software and hardware solutions•Develop and maintain installation and configuration procedures and contribute to and maintain departmental and system standards•Research and recommend innovative solutions, and where possible automated approaches for system administration tasks•Responsible for design, implementation, and maintenance of AWS cloud environment (EC2, VPC, IAM, CloudFormation, S3, Route 53, and all other services)•Converted network from a flat network to a segmented network, with multiple layers of security•Implement and manage MS AD, DHCP, DNS, MS DFS, MS NPS services•Implement and maintain EMC DataDomain backup and disaster recovery solution•Provide support and maintain multiple NetApp Storage Arrays, and an EqualLogic storage array•Deploy and maintain EMC Isilon and EMC Unity storage arrays•Responsible for implementation, configuration, and maintenance of WatchGuard & Palo Alto firewalls, Cisco Nexus/Catalyst switches, Dell switches, Aruba Mobility Controllers and AP’s, and FreePBX and Digium VOIP phone system•Manage and maintain multiple VMware 6.7 clusters and hosts, VMware Horizon View environment, and the delivery of published applications and virtual desktops•Implement and support the following server OS's: Windows Server 2019, 2016, 2012, 2008, Windows 10, 11, Centos, Ubuntu, and Suse Linux•Responsible for implementing, upgrading, and maintaining business applications•Performed a complete AD domain migration from a not routable domain to a routable domain space•Implemented Hybrid Azured AD and migrated On-premise Exchange 2016 to O365 hosted hybrid exchange•Implemented MFA for all O365 web access, VPN access, and Horizon View access Show less

Lead IT Systems Engineer

• Dec 2019 - Feb 2022

IT Systems Engineer

• Nov 2018 - Dec 2019

Systems Engineer

• Mar 2016 - Oct 2018

•Provided support and maintenance of IT infrastructure, and recommended future infrastructure initiatives •Maintained awareness and knowledge of industry trends for technical viability and risk management •Responsible for researching, identifying, selecting, and testing products required for solution delivery •Maintained and recommended procedures for system administration activities, supported the development and maintenance of IT standards, and provided input for mid to long range systems planning •Provided workable solutions, while demonstrating strong problem solving and troubleshooting skills •Maintained and monitored network, security, and computer systems to meet requirements •Responsible for installing and implementing network infrastructure and cloud technologies •Managed and maintained Windows Active Directory Infrastructure: consisting of Windows 2016/2012 R2 servers, 2016/2012 Failover Clusters, Hyper-V hosts, and SAN’s •Created and managed virtual servers and storage technologies using Windows Hyper-V and ESX VMware •Provided design, implementation, and support for company implemented Office 365 and Azure solutions •Planned and implemented the installation, upgrade, and migration of enterprise solutions from previous releases of MS Exchange, MS SQL, SharePoint, GFI Archiver, Openfire, and other software solutions •Extensive experience in the implementation, configuration, and administration of Microsoft’s System Center Suite 2016 & 2012: SCCM, SCOM, SCSM, DPM •Maintained network infrastructure including Cisco ASA Firewalls, Cisco Firepower solution, Barracuda Link Balancers, ShoreTel VoIP solution, CCTV, WAN/LAN, routing and switching •Performed routine system monitoring, necessary troubleshooting, and daily alert review •Performed AD domain migration, recreating\migrating all business relevant services and resources •Provided support in ensuring the infrastructure meets both HIPPA and PCI compliance standards Show less

Director of Technology

• Jan 2014 - Mar 2016

• Was responsible for the design, planning, purchasing, testing, troubleshooting, and implementation of projects • Maintained relations with vendors and service providers to ensure the church and school are obtaining the best services for the best price • Was responsible for researching, planning, implementing and maintaining any and all technology based devices, systems, or services • Maintained Microsoft Active Directory Infrastructure consisting of: Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations; Windows Server 2003, Server 2008, and multiple Hyper-V virtual servers and hosts; DNS, DHCP, and Group Policies • Managed and maintained Google Apps for Domains • Configured, deployed, and maintained Chromebooks, Chrome OS, and Chrome management console • Administered remote end user support utilizing Dameware MRC • Maintained backup and disaster recovery solutions • Managed Aruba wireless infrastructure • Administered content filters on firewalls and Chromebooks • Installed, configured, and provided support for the following software solutions: MS Office Suites 2003, 2007, 2010, and Office 365; Adobe Creative Suite, Media Shout, Spiceworks, WSUS, K7 Antivirus, and SpiderOak Backup software • Provided day-to-day hardware and software technical support for SMART Boards, SMART Notebook, SMART Student Response System, and SMART Device Monitor for Lanier Show less

Systems Administrator

• Mar 2011 - Jan 2014

• Deployed, managed, and supported our Microsoft Active Directory Infrastructure consisting of: Microsoft Windows Server 2003, Server 2008, Exchange Server 2003, Windows Terminal Server 2003, Citrix Servers, and Multiple Hyper-V virtual servers and hosts • Managed and supported Laserfiche document control and management solution • Assisted with management of Office 365 client support • Provided day-to-day hardware and software technical support for all end users though the helpdesk ticketing system • Remotely provided end user support using various software tools • Maintained all network equipment, Wireless network, the Iwatsu phone system, and all printers • Created and maintained VPN’s and network routes • Responsible for the design and planning, pre-deployment strategizing, purchasing, testing, troubleshooting, and implementation of projects • Managed backup and disaster recovery solutions • Provided support and performed all upgrades of the Clinical and Pathology software suites • Implemented and provided support for voice recognition/dictation software • Installed and supported Microscopic Camera solutions • Created, manipulated, and maintained Crystal Reports • Created Capital Expenditure Requests and coded/approved invoices from vendors • Quoted, purchased, and received needed hardware and software solutions Show less

IT Operations Manager

• Apr 2010 - May 2011

• Maintain Microsoft Active Directory Infrastructure consisting of: Microsoft Windows Server 2003, 2008, Exchange Server 2003, Windows Terminal Server 2003, and a VMware server • Provide day-to-day hardware and software technical support for all end users • Responsible for maintaining all network equipment, the phone system, and all printers • Create, manipulate, and maintain Crystal Reports • Responsible for the design and planning, pre-deployment strategizing, purchasing, testing, troubleshooting, and implementation of all projects • Maintain all backup and disaster recovery solutions • Provide support for the numerous software suites that our industry utilizes • Responsible for the maintenance, troubleshooting, and all upgrades that are performed to our Global Shop Solutions software and server Show less

Project Manager

• Mar 2008 - Aug 2010

• Deployed, managed and supported the following systems: Microsoft Windows Server 2003 and 2008, Exchange Server 2003 and 2007, Small Business Server 2003 and 2008, and Windows Hyper-V • Responsible for the creation of project timelines, management and implementation of all client projects, and oversight of project teams • Other responsibilities included: the creation of project boards, service ticket creation, project ticket creation, task assignments, resource management, following up with clients, vendors, and technicians, as well as technical implementations • Acted as the project engineer, performing a variety of tasks which included; hardware setups, software installations, domain migrations, server setups, domain creation, user migrations, database setups, software migrations, and network hardware configurations and implementations Show less

IT Technician

• Jan 2006 - Feb 2008

• Responsible for all network, desktop, Server, PBX phone system, and wireless/cellular device support for PDA’s and cell phones • Placed all purchasing requests and performed the installation of all software, hardware, and printing needs • Responsible for the budgeting process from start to finish for the Valle Verde Retirement Community technology budget. Including but not limited to: creating the budget for the next fiscal year, paying all IT and phone system bills, planning for future infrastructure growth, and maintaining the current infrastructure • Environment is modeled entirely after Microsoft’s implementation of a Windows 2000 Active Directory Infrastructure, and is standardized with Windows 2000 Professional workstations, an Exchange mail server, being secured by Group Policy Objects, and managed using Microsoft’s Systems Management Server 2003 • Users connected into a Citrix server farm at the corporate office in Pleasanton, CA, which was supported by myself and six other members of a global support team • Provided support for our Avalon, Emergency Nurse Call System that the residents use to call for help • Maintained all the backup and disaster recovery solutions for my site, as well as assisted in the management of our remote sites located along the west coast • Responsible for the design and planning, pre-deployment strategizing, testing, troubleshooting, and implementation of all locally originated projects • Member of the ABHOW global project implementation team that is responsible for the design and planning, pre-deployment strategizing, testing, troubleshooting, and implementation of all projects that impact the ABHOW corporate IT infrastructure Show less

MicroComputer\Network Support Specialist

• Sep 2001 - Nov 2006

• Provided day-to-day hardware and software technical support for all school and administrative offices of the Santa Barbara County Education Office, including small schools throughout the county • Acted as an in house consultant to each individual department and categorical program at SBCEO • Evaluated hardware and software solutions and recommend possible upgrades based both on client needs and department budget constraints for the categorical programs at their request • Assisted supervisor in planning and development of the budget for the coming fiscal year • Responsible for supporting, monitoring, testing, and troubleshooting all hardware and software problems pertaining to the LAN, performing network server installations and configurations, day-to-day operations and maintenance for the SBCEO Active Directory domain, providing backup and disaster recovery solutions for all file servers and client data, and software integration and compatibility troubleshooting • Provided support and first level troubleshooting for, but not limited to; HP, Canon, and Epson; laser, inkjet, and dot matrix printers and copiers, connected both locally and via the LAN • Installed, configured, and maintained both managed and unmanaged Antivirus solutions for all servers and desktop machines on the SBCEO LAN, and at satellite offices; both PC and Macintosh • Extensive working knowledge of the following operating systems: Windows 2003 Server, Windows 2000 Server, SQL Database Server 2000, Windows NT 4.0 Server and Workstation, Windows XP and 2000 Professional, Windows 9x, Some Linux and FreeBSD experience, Macintosh OS X client versions 10.4.x (Tiger), 10.3.x (Panther), 10.2.x (Jaguar), 10.1.x (Puma), Macintosh OS 9.x, 8.x, and 7.x. Show less

LAN Administrator

• Dec 1998 - Sep 2001

• Provided LAN administration and support for a 75+ workstation environment. • Duties included: Network server installation, backup and disaster recovery solutions, desktop support, hardware troubleshooting, software integration, and support and troubleshooting for HP, Epson, and dot matrix printers. • Acquired an extensive working knowledge of various industry standard software applications • Daily responsibilities included scheduling and management, upgrades, troubleshooting, and daily backups of databases Show less