Sr. Director Of Operations

• Dec 2020 - Present

I connect the people, processes, and priorities of the agency in order to identify the most efficient, profitable (and thoughtful) ways of working. I'm the integrator of all things process, and oversee how project details are received, organized and implemented / communicated. I manage a team of 10 direct reports, collaborate with leadership to develop agency goals and strategy, and serve as the system administrator for the agency software. I identify, onboard and develop P&P talent (and clients), create processes, structure and tools, while ensuring that established agency processes and tools are leveraged consistently. I identify agency risk (resourcing and financial) and opportunities, while partnering with leadership to create agency goals solutions to grow our people and business. Focus areas include: - People Management & Agency Growth - System Administration & Training - Process Development, Implementation & Reporting

Operations Director

• Feb 2019 - Dec 2020

Responsible for the overall oversight of agency processes, people development and financial health management. Core responsibilities include: • Resource management and utilization • Agency reporting and data governance • System/process implementation, execution and training • Financial planning and forecasting • Culture, recruitment and team development/growth strategy Responsible for the overall oversight of agency processes, people development and financial health management. Core responsibilities include: • Resource management and utilization • Agency reporting and data governance • System/process implementation, execution and training • Financial planning and forecasting • Culture, recruitment and team development/growth strategy

Creative Project Systems Manager

• May 2016 - Feb 2019

Agency-wide system implementation, training, system administration, traffic management, reporting/report enhancements, change management, workflow/process improvement, employee recognition, technical support, campaign/project management, content creation/publishing (copy and graphics), client/employee on-boarding, event execution, brainstorming and trouble-shooting • Streamlined setup for annual multi-million-dollar budgets for key clients, providing detailed reporting and enhanced budgeting • Identified and established best practices, creating consistent workflows and processes to support 100+ clients and 150+ employees

Graphics Scheduling Manager, The Graphics Hub

• May 2014 - Apr 2016

Department management, project management/system implementation and training, traffic/schedule management, team building/recruitment, executive/sales team relationship building, project management, reporting, communications, conflict resolution, sales support and campaign/concept brainstorming • Implemented new project management system and trained 500+ employees nation-wide • Managed 7 creative direct reports and scheduling for a team of 20, providing graphics support for 33 TV stations and 30 radio stations • Established/maintained annual Graphics Hub content calendar • Lead the design/build of an internal resource portal

Traffic Manager/Marketing Services Manager

• Nov 2012 - Apr 2014

Managed production workflow/request intake, analyzed bandwidth, captured/monitored client edits, managed print production and promotional items vendors (QA and RFPs), communicated available sales resources and trained staff on proper use, attended press checks and supported corporate projects

Marketing Services Specialist

• Dec 2009 - Nov 2012

Designed and produced digital/print collateral and created content (copy, graphics, reports, presentations and displays), managed vendor relationships, communicated available services and trained on proper use for multiple lines of business

Marketing Coordinator

• Sep 2007 - Dec 2009

• Assisted in set up and monitoring of various campaigns.• Set up and maintained video/photo storage.• Maintained department and President level budget tracking sheets.• Coordinated, processed, and followed up on all departmental invoicing.• Created & edited various creative files for company use.• Created and maintained reports and calendars for team tracking.• Communicated with multiple vendors on a project basis via fax, email, and phone.

Service Coordinator- Finance and Accounting & Technology Staffing

• Jul 2004 - Sep 2007

• Assisted clients, co-workers, with weekly payroll, AR, HR, direct deposits, and benefits information.• Supported a team of recruiters with new hire orientations and transfer conversions.• Created weekly newsletter for candidate marketing purposes.• Maintained extensive financial records and commission reports for team.• Created and maintain employment spreadsheets.• Maintained Tax information/ files.• Routed & responsed to phone calls, messages, and email/mailings regarding employment.

Billing Specialist (National Infrastructure)

• Feb 2004 - Jul 2004

Intern- Pattern Design Room

• Sep 2005 - Nov 2005

•Assisted pattern room by creating revised patterns for existing garments for duplication. •Assisted first sample pattern maker for bridal with copying patterns, creating new patterns, draping original patterns, adjusting details on patterns, and provide various assistance where needed. •Assisted design department with recording specs, knocking off sample garments, and creating custom embellishments •Helped to create first sample garments for Bridal Collection. •Assisted pattern room by creating revised patterns for existing garments for duplication. •Assisted first sample pattern maker for bridal with copying patterns, creating new patterns, draping original patterns, adjusting details on patterns, and provide various assistance where needed. •Assisted design department with recording specs, knocking off sample garments, and creating custom embellishments •Helped to create first sample garments for Bridal Collection.

Customer Service Rep. II

• Feb 2002 - Feb 2004

•Reponsibilites included making various adjustments to accounts, scheduling new service, and maintaining subscriptions in a fast paced call center atmosphere. •Managed customer accounts for thirty plus magazines in two different computer systems both within the United States and internationally. •Maintained high level of quality assurance and customer satisfaction. •Assisted upper level management with specific project related work. •Reponsibilites included making various adjustments to accounts, scheduling new service, and maintaining subscriptions in a fast paced call center atmosphere. •Managed customer accounts for thirty plus magazines in two different computer systems both within the United States and internationally. •Maintained high level of quality assurance and customer satisfaction. •Assisted upper level management with specific project related work.

Entertainer- Actor/ Singer/ Dancer/ Server

• Jul 2000 - Feb 2002

Entertainment- Costume & Stage Character

• Jul 1998 - Jul 2000

•Greeted and entertained thousands of guests on a daily basis on foot and in live stage shows. •Responsible for character entertainment for numerous conventions, parties and special corperate engagements. •Opened the night show Fantasmic! and worked with make up artists and costume designers to create the Maleficent character for Florida. •Modeled for prototype costumes. •Greeted and entertained thousands of guests on a daily basis on foot and in live stage shows. •Responsible for character entertainment for numerous conventions, parties and special corperate engagements. •Opened the night show Fantasmic! and worked with make up artists and costume designers to create the Maleficent character for Florida. •Modeled for prototype costumes.