Experience

Integral Coaching Canada

• Canada
• Professional Training and Coaching
• 1 - 100 Employee

• Manager - Marketing and Technological Innovation

  • Jan 2021 - Present

• Content Producer & Social Media Strategist

  • Sep 2018 - Jan 2021



Michael Lamberti Coaching

• Career Coach

  • Feb 2017 - Present

  • Helping professionals uncover develop the capacities they need to do fulfilling work in line with their values.• Supporting and developing leaders in transition and high-stress positions within forward thinking organizations.• Working with motivated, compassionate people to develop resiliency, self-reflective capacities, and creative expression. • Helping professionals uncover develop the capacities they need to do fulfilling work in line with their values.• Supporting and developing leaders in transition and high-stress positions within forward thinking organizations.• Working with motivated, compassionate people to develop resiliency, self-reflective capacities, and creative expression.



Desjardins

• Canada
• Banking
• 700 & Above Employee

• Complaint Handling Specialist

  • Oct 2015 - Jan 2017

  • Converted all complaint reports into highly customizable Microsoft Office formats. This eliminated week-long waits for data, graphs, and charts from other departments. • Responsible for the monitoring of five separate inboxes, two voicemail boxes, semi-annual complaint reporting, and ongoing complaint handling. • Coordinate high-level complaints involving multiple departments and provincial regulators. I worked closely with legal to craft accurate, professional responses. • Converted all complaint reports into highly customizable Microsoft Office formats. This eliminated week-long waits for data, graphs, and charts from other departments. • Responsible for the monitoring of five separate inboxes, two voicemail boxes, semi-annual complaint reporting, and ongoing complaint handling. • Coordinate high-level complaints involving multiple departments and provincial regulators. I worked closely with legal to craft accurate, professional responses.



State Farm Insurance

• 700 & Above Employee

• Compliance Analyst

  • Jun 2014 - Oct 2015

  • Responsible for ensuring the quality, accuracy, and readability of all formal responses to complaints from Canadian policyholders. • Oversight and development of comprehensive AML/ATF programs to mitigate regulatory and reputational risk.• Investigating suspected privacy breaches to ensure the security of all data and sensitive information.

• Antique/ECT Auto Underwriter

  • Jan 2013 - Jun 2014

  • Responsible for drafting formal responses to auto related complaint letters the company receives from Canadian policyholders. • Authored customizable template email memo to more efficiently communicate documentation requirements for each antique automobile insurance application. • Continually assisting in growing company market share of antique auto insurance by educating individual State Farm agents on how to properly evaluate and bind antique vehicles.

• Auto Underwriter

  • Jan 2012 - Jan 2013

  • Review and process applications for auto insurance using risk-assessment tools in accordance with underwriting procedures, guidelines, and legislative requirements.• Make decisions regarding new and existing business in a logical, reasonable, and fair manner regarding auto insurance risk classification.• Serve as a liaison for internal and external contacts, as well as a technical resource and support for agency personnel.• Respond to customer complaints and inquiries timely, accurately, and professionally through phone calls and formal letters.



Self-Employed

• Real Estate
• 1 - 100 Employee

• Freelance Editor

  • Sep 2010 - Apr 2015

  • Ensure that documents are persuasive and are communicating the goals and values of the organizations that have authored them.• Provide constructive feedback on the content, readability, and conciseness of texts.• Proofread documents to ensure ideas are expressed clearly, and texts are free of typos and factual errors. • Ensure that documents are persuasive and are communicating the goals and values of the organizations that have authored them.• Provide constructive feedback on the content, readability, and conciseness of texts.• Proofread documents to ensure ideas are expressed clearly, and texts are free of typos and factual errors.



Dalhousie University

• Canada
• Higher Education
• 700 & Above Employee

• Teaching Assistant

  • Sep 2009 - Apr 2010

  • Applied in-depth understanding of grammar, syntax, and proper word-choice, as well as oral communication skills, to assist students with comprehension and composition. • Developed and delivered engaging lectures on works ranging from Zadie Smith’s On Beauty to Shakespeare’s King Lear during professors’ absences.• Accurately graded high volumes of papers over short spans of time. • Applied in-depth understanding of grammar, syntax, and proper word-choice, as well as oral communication skills, to assist students with comprehension and composition. • Developed and delivered engaging lectures on works ranging from Zadie Smith’s On Beauty to Shakespeare’s King Lear during professors’ absences.• Accurately graded high volumes of papers over short spans of time.

• Community Relations Specialist

  • Sep 2008 - May 2009

  • Served as liaison to community groups such as Central York Fire Services and local elementary schools who participated in State Farm's Bike Rodeo program. • Headed a committee to overhaul and award State Farm Canada's Volunteer of the Year award for 2009. • Utilized custom databases and spreadsheets to track promotional items across Canada and co-ordinate shipping with insurance agents’ promotional events. • Served as liaison to community groups such as Central York Fire Services and local elementary schools who participated in State Farm's Bike Rodeo program. • Headed a committee to overhaul and award State Farm Canada's Volunteer of the Year award for 2009. • Utilized custom databases and spreadsheets to track promotional items across Canada and co-ordinate shipping with insurance agents’ promotional events.