Michael Kloszewski
Executive Director at Alfa IT- Claim this Profile
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German Limited working proficiency
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Spanish Full professional proficiency
Topline Score
Bio
Credentials
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Advanced Concepts in Cloud Architecture
LinkedInNov, 2022- Nov, 2024 -
Building and Auditing a Cyber Security Program
National Association of State Boards of AccountancyNov, 2022- Nov, 2024 -
IT Security Foundations: Network Security
National Association of State Boards of AccountancyNov, 2022- Nov, 2024 -
IT Security Foundations: Network Security
LinkedInNov, 2022- Nov, 2024 -
Introduction to IT Architecture
LinkedInNov, 2022- Nov, 2024 -
Privacy Principles for IoT
LinkedInNov, 2022- Nov, 2024 -
What is Web 3
LinkedInNov, 2022- Nov, 2024 -
GIAC HIPAA Security Implementation (GHSC)
Global Help Desk Services, Inc.Oct, 2020- Nov, 2024 -
Bank Insurance Compliance
State Farm ®Aug, 2020- Nov, 2024
Experience
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Alfa IT
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Executive Director
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Dec 2022 - Present
As the Executive Director of AlfaIT, a non-profit cyber security firm, I played a pivotal role in driving the organization's growth and success. With a focus on client relations and process automation, I was able to achieve measurable results and help the organization fulfill its mission of providing affordable and accessible cybersecurity services to non-profit organizations and underserved communities. Overall, my experience as the Executive Director of AlfaIT highlights my ability to effectively manage a non-profit organization, drive growth and success, and provide exceptional service to clients. Through my focus on client relations and process automation, I was able to achieve measurable results and help the organization fulfill its mission.
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Twitter
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United States
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Software Development
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700 & Above Employee
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Cloud 1 Technical Engineer
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Oct 2021 - Present
As a Cloud 1 Technical Engineer at Twitter, I am currently employed in a contract position where I am responsible for designing, deploying, and maintaining the company's cloud infrastructure. My role involves working collaboratively with other team members to identify and troubleshoot technical issues, monitor system performance, and optimize service delivery. I utilize my expertise in cloud computing technologies, such as AWS, Azure, and Google Cloud Platform, to ensure the efficient operation of Twitter's services. I also have experience with containerization technologies like Docker and Kubernetes, and scripting and automation tools such as Python, Ansible, and Terraform. This experience has enabled me to create and manage cloud-based infrastructure as code, which has been critical in ensuring Twitter's services remain stable, secure, and scalable. Working at Twitter has allowed me to further develop my skills in cloud computing, automation, and collaboration. I work alongside some of the brightest minds in the technology industry, which has been an incredible opportunity to learn and grow. My colleagues are dedicated to providing seamless services to Twitter's users, and we work tirelessly to ensure that Twitter's services are available around the clock. As a contract employee at Twitter, I understand the importance of working efficiently, effectively, and collaboratively to ensure that all tasks are completed on time and to the highest standards. My attention to detail and analytical skills enable me to diagnose and troubleshoot technical issues quickly, while my communication skills ensure that my team is always informed of my progress.
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Global Help Desk Services, Inc.
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United States
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Information Technology & Services
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1 - 100 Employee
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Junior System Analyst
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Oct 2020 - Nov 2022
As a System Analyst at GHDSi, I have had the privilege of serving the company for several years, contributing significantly to its success in providing top-notch IT solutions to clients. My skills in computer networking, cross-team collaboration, IT documentation, and automation have enabled me to make significant contributions in various areas of the business. During my time at GHDSi, I have achieved the following accomplishments: Developed and implemented a computer network solution for a client, resulting in a 30% increase in productivity Worked collaboratively with other teams to deliver complex IT solutions for high-profile clients, contributing to the company's reputation for excellence Streamlined IT processes through automation, reducing downtime and increasing efficiency Developed comprehensive IT documentation, ensuring easy and effective communication across teams Maintained an excellent track record of customer satisfaction through exceptional service delivery. In summary, my experience as a System Analyst at GHDSi highlights my skills in computer networking, cross-team collaboration, IT documentation, and automation. My dedication to delivering exceptional service has been instrumental in the success of the company, and I look forward to continuing to contribute to the growth and development of GHDSi in the future.
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TURNKEY
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United States
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Financial Services
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1 - 100 Employee
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Information Technology Support Specialist
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Aug 2020 - Oct 2020
As a Tier Three Support Technician at Turnkey Processing, I had the opportunity to work on various projects that contributed significantly to the company's success. However, one of the most notable projects was my work to develop a new inventory system, which improved efficiency and ensured compliance with POS devices. During my time at Turnkey Processing, I achieved the following accomplishments: Developed a new inventory management system that improved efficiency and ensured compliance with POS devices Successfully led and motivated a team of technicians to complete the project within the specified timeline and budget Resolved several complex technical issues, reducing downtime and improving system performance Identified opportunities for process improvements, resulting in increased efficiency and reduced costs In summary, my experience as a Tier Three Support Technician at Turnkey Processing highlights my ability to develop and implement effective solutions that improve efficiency and ensure compliance. My team-building skills and problem-solving abilities were also instrumental in the success of the project, resulting in positive outcomes for the company.
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State Farm
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United States
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Insurance
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700 & Above Employee
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Account Relationship Manager
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Jun 2020 - Oct 2020
As an Account Manager at State Farm, I had the opportunity to leverage my skills in client relations, process optimization, Salesforce usage, and financial accounting to provide exceptional service to our clients. During my time at State Farm, I achieved the following accomplishments: Maintained a high client retention rate through exceptional client service and satisfaction Streamlined the client onboarding process, reducing processing time by 20% Improved data integrity and reporting by customizing Salesforce to meet business needs Increased collections and reduced delinquency rates by developing an efficient billing process In summary, my experience as an Account Manager at State Farm highlights my skills in client relations, process optimization, Salesforce usage, and financial accounting. My dedication to improving processes and providing exceptional service to clients has been instrumental in the success of the company.
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Education
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2021 - 2024
Central Connecticut State University
Bachelor of Science - BS, Cyber/Electronic Operations and Warfare -
2019 - 2021
University of New Haven
Cyber Security & Networks, Cyber Security -
2015 - 2019
Farmington High School
High School Diploma, Business, Management, Marketing, and Related Support Services
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