Experience

Staypineapple Hotels Inc.

• United States
• Hospitality
• 1 - 100 Employee

• Chief People Officer

  • Jan 2021 - Present

  Guide functional experts who support Team Members at lifestyle boutique hotels in destination markets across the United States. Member of Executive Leadership Team with strategic oversight of all people-based operations including recruitment, compensation/benefits, union negotiations, training and development and compliance. Partner with property operations leaders to ensure best-in-class Team Member experience. ✷ Redirected Team Member engagement efforts to focus on relationships versus… Show more Guide functional experts who support Team Members at lifestyle boutique hotels in destination markets across the United States. Member of Executive Leadership Team with strategic oversight of all people-based operations including recruitment, compensation/benefits, union negotiations, training and development and compliance. Partner with property operations leaders to ensure best-in-class Team Member experience. ✷ Redirected Team Member engagement efforts to focus on relationships versus transactions leading to a 40% increase in Glassdoor score. ✷ Spearheaded recruiting efforts to rebuild staffing model post-pandemic. Utilized creative talent acquisition techniques to increase headcount by +100%. ✷ Designed Leadership Development Program for top-talent managers and Team Members. Achieved 2022 Comparably Award for Best Career Growth. Show less Guide functional experts who support Team Members at lifestyle boutique hotels in destination markets across the United States. Member of Executive Leadership Team with strategic oversight of all people-based operations including recruitment, compensation/benefits, union negotiations, training and development and compliance. Partner with property operations leaders to ensure best-in-class Team Member experience. ✷ Redirected Team Member engagement efforts to focus on relationships versus… Show more Guide functional experts who support Team Members at lifestyle boutique hotels in destination markets across the United States. Member of Executive Leadership Team with strategic oversight of all people-based operations including recruitment, compensation/benefits, union negotiations, training and development and compliance. Partner with property operations leaders to ensure best-in-class Team Member experience. ✷ Redirected Team Member engagement efforts to focus on relationships versus transactions leading to a 40% increase in Glassdoor score. ✷ Spearheaded recruiting efforts to rebuild staffing model post-pandemic. Utilized creative talent acquisition techniques to increase headcount by +100%. ✷ Designed Leadership Development Program for top-talent managers and Team Members. Achieved 2022 Comparably Award for Best Career Growth. Show less



Philippus Miller III & Associates

• United States
• Hospitality

• Interim Managing Director

  • Sep 2020 - Jan 2021

  Oversaw operation of exclusive executive search firm in the hospitality industry. Appointed to relaunch 15-year enterprise with an impeccable reputation among candidates and clients. Emphasize relationships and personal engagement based on extensive people leadership and recruiting experience in luxury hotels. ✷ Conducted searches for multiple executive leadership positions ✷ Partnered with firm's owner and Advisory Board to preserve legacy of firm's founder through operational approach… Show more Oversaw operation of exclusive executive search firm in the hospitality industry. Appointed to relaunch 15-year enterprise with an impeccable reputation among candidates and clients. Emphasize relationships and personal engagement based on extensive people leadership and recruiting experience in luxury hotels. ✷ Conducted searches for multiple executive leadership positions ✷ Partnered with firm's owner and Advisory Board to preserve legacy of firm's founder through operational approach and business development ✷ Redesigned firm's website, logo and mission statement for brand re-introduction Show less Oversaw operation of exclusive executive search firm in the hospitality industry. Appointed to relaunch 15-year enterprise with an impeccable reputation among candidates and clients. Emphasize relationships and personal engagement based on extensive people leadership and recruiting experience in luxury hotels. ✷ Conducted searches for multiple executive leadership positions ✷ Partnered with firm's owner and Advisory Board to preserve legacy of firm's founder through operational approach… Show more Oversaw operation of exclusive executive search firm in the hospitality industry. Appointed to relaunch 15-year enterprise with an impeccable reputation among candidates and clients. Emphasize relationships and personal engagement based on extensive people leadership and recruiting experience in luxury hotels. ✷ Conducted searches for multiple executive leadership positions ✷ Partnered with firm's owner and Advisory Board to preserve legacy of firm's founder through operational approach and business development ✷ Redesigned firm's website, logo and mission statement for brand re-introduction Show less



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Vice President, Early Careers

  • Aug 2019 - Apr 2020

  Promoted to oversee global university relationships, leader-in-development programming and top talent career growth for 115 ultra-luxury properties in 47 countries. Responsible for collaborating with partner stakeholders to position Four Seasons Hotels and Resorts as the employer brand of choice for the next generation of leadership talent. Accountable for seven University Relations Liaisons in United States and University Relations Managers in Dubai and Hong Kong. ✷ Developed a… Show more Promoted to oversee global university relationships, leader-in-development programming and top talent career growth for 115 ultra-luxury properties in 47 countries. Responsible for collaborating with partner stakeholders to position Four Seasons Hotels and Resorts as the employer brand of choice for the next generation of leadership talent. Accountable for seven University Relations Liaisons in United States and University Relations Managers in Dubai and Hong Kong. ✷ Developed a comprehensive early talent strategy to accelerate growth for Manager-in-Training program participants. First-year attrition reduced from 35% to 10%. ✷ Focused on diversity recruitment resulting in 20% higher offer-to-interview ratio at university programs with highly diverse student populations. ✷ #1 Employer Brand of Choice in the 2019 and 2020 YHS Employer Rankings Survey, a study of more than 2,000 students and alumni worldwide.

• Director of University Relations

  • Jun 2018 - Jul 2019

  Directed on-campus recruiting and relationship efforts at university hospitality programs for 40 hotels in North America. Responsible for elevating student engagement commensurate to brand image and guest experience. ✷ Overhauled company’s Manager-in-Training criteria to ensure best-in-class experience. United States business unit participation increased 35% from 2018 to 2020. ✷ Created unique student connection opportunities to attract top talent. Student contact impressions increased… Show more Directed on-campus recruiting and relationship efforts at university hospitality programs for 40 hotels in North America. Responsible for elevating student engagement commensurate to brand image and guest experience. ✷ Overhauled company’s Manager-in-Training criteria to ensure best-in-class experience. United States business unit participation increased 35% from 2018 to 2020. ✷ Created unique student connection opportunities to attract top talent. Student contact impressions increased 250% at existing university partners.

• Director of People and Culture

  • Mar 2008 - Jul 2019

  Led all aspects of Human Resources for 330-employee $50 million business operation with 147 guestrooms and 36 private residences. Served as member of executive committee determining business strategy, staffing model and succession planning. ✷ Zero employment law claims in 11 years as head of human resources. ✷ Promoted six Human Resources direct reports to department head positions. Facilitated more than 500 management transfers and promotions. ✷ Top 10% of United States business… Show more Led all aspects of Human Resources for 330-employee $50 million business operation with 147 guestrooms and 36 private residences. Served as member of executive committee determining business strategy, staffing model and succession planning. ✷ Zero employment law claims in 11 years as head of human resources. ✷ Promoted six Human Resources direct reports to department head positions. Facilitated more than 500 management transfers and promotions. ✷ Top 10% of United States business units in employee engagement. ✷ Increased female/minority managers by 30%. ✷ Conducted mass-recruitment for 225 positions to open property.

• Assistant Director of Human Resources

  • Oct 2006 - Feb 2008

  Assisted Director in leading Human Resources team of five including Administrative Assistant and Benefits Coordinator. Oversaw recruitment for all 550 staff positions. Led HR and participated in Planning Committee (executive) meetings in the absence of the Director. Represented corporate office at university career fairs and presentations. Piloted new Human Resources software initiatives including on-line performance assessment tool. Organized staff relations events. Co-chaired… Show more Assisted Director in leading Human Resources team of five including Administrative Assistant and Benefits Coordinator. Oversaw recruitment for all 550 staff positions. Led HR and participated in Planning Committee (executive) meetings in the absence of the Director. Represented corporate office at university career fairs and presentations. Piloted new Human Resources software initiatives including on-line performance assessment tool. Organized staff relations events. Co-chaired hotel environmental committee. Coordinated hotel sponsorship of local, annual running event to raise funds for pediatric cancer research.

• Assistant Director of Human Resources

  • May 2005 - Oct 2006

  Supported Director in management of team of five Human Resources professionals including an Administrative Assistant, Benefits Manager and Learning Manager. Oversaw recruitment for 520 staff positions utilizing behavioral based interviewing. Led HR and participated in Planning Committee (executive) meetings in the absence of the Director. Facilitated training classes for recruitment and performance reviews as well as the supervisory development program. Organized staff relations… Show more Supported Director in management of team of five Human Resources professionals including an Administrative Assistant, Benefits Manager and Learning Manager. Oversaw recruitment for 520 staff positions utilizing behavioral based interviewing. Led HR and participated in Planning Committee (executive) meetings in the absence of the Director. Facilitated training classes for recruitment and performance reviews as well as the supervisory development program. Organized staff relations events including service awards, holiday functions and overnight breakfasts. Spearheaded employee fundraising effort in wake of Hurrican Katrina that resulted in $11,000 to support two families for six months who were displaced to Massachusetts.



Fairmont Hotels & Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Project Manager

  • Oct 2002 - Apr 2005

  Promoted to oversee $34 million total restoration of historic, landmark hotel. Capital improvement plan included renovation of all 383 guestrooms and 17 suites, buildout of luxury concierge lounge, refurbishment of 5,000 square feet of meeting space, and creation of ADA-compliant facilities. ✷ Completed 18-month project on-time and on-budget. ✷ Cultivated relationships among multiple construction trades (including Teamsters, Carpenters, Plumbers, Electricians) in a unionized, operating… Show more Promoted to oversee $34 million total restoration of historic, landmark hotel. Capital improvement plan included renovation of all 383 guestrooms and 17 suites, buildout of luxury concierge lounge, refurbishment of 5,000 square feet of meeting space, and creation of ADA-compliant facilities. ✷ Completed 18-month project on-time and on-budget. ✷ Cultivated relationships among multiple construction trades (including Teamsters, Carpenters, Plumbers, Electricians) in a unionized, operating hotel environment. Labor peace maintained throughout the entirety of project. ✷ Served as liaison between hotel operations, corporate design and construction, construction management and purchasing agent. Wrote and developed design briefs, authorizations for expenditure and cost plans.

• Learning Manager

  • Jan 1999 - Sep 2002

  Oversaw training and development program for staff of approximately 350 employees (including 60 leaders). ✷ Analyzed data from guest satisfaction surveys and implemented action plans with executive leadership team and department heads. ✷ Directed performance management system for employees and leaders. Ensured compliance of brand and service standards. Assisted in multiple human resource functions including Staff Relations and Employment. ✷ Developed hotel training courses including… Show more Oversaw training and development program for staff of approximately 350 employees (including 60 leaders). ✷ Analyzed data from guest satisfaction surveys and implemented action plans with executive leadership team and department heads. ✷ Directed performance management system for employees and leaders. Ensured compliance of brand and service standards. Assisted in multiple human resource functions including Staff Relations and Employment. ✷ Developed hotel training courses including divisional self-directed learning programs and management training programs. Invited by Corporate Office to pilot new training initiatives.