Experience

Barretts of Woodbridge

• Retail
• 1 - 100 Employee

• Store Manager

  • Jun 2013 - Present

  Store Manager for the friendly and family run department store, Barretts of Woodbridge, specialising in quality home furnishings, and fantastic customer service.

• Marketing Manager

  • Jan 2010 - Jun 2013

  Management of all marketing, PR, and Social Media for the store



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• M&A Integration Director

  • Dec 2006 - Mar 2008

  Overall responsibility for delivering the value from a BT company acquisition. This includes setting the integration strategy, building and leading the integration team to successful key performance indicator delivery, and ultimately tranisitioning into BaU.

• Head of Customer Service and Support

  • Jul 2005 - Dec 2006

  Head of the service and support function for BT Contact Central - an advanced multi-channel CRM contact centre solution. Responsible for the P&L ownership of the support business, direct customer satisfaction responsibility for over 80 major customers, and line management of a team of 18 specialist support engineers, client relationship managers, and business improvement managers.