Experience

San Francisco Community Health Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• IT Specialist

  • Oct 2020 - Present



TODCO Group

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Community Technology Manager

  • Jul 2012 - Jul 2020

  • Delivering cost-effective, secure, state-or-the-art, long-term/low-maintenance solutions to an organization that had virtually nothing comprehensive done for nearly 10 years. • Re-built IT infrastructure soup to nuts, from cell phones to cabling, WAPs to beneficial contracts, notebooks to ergonomics, firewalls to security systems. • Actually retired a creaking 10+ year old PowerBook from staff use and still cut the IT budget by 15%. • Startups use the newest tech to save money (and because it's cool, a little risky, and because they have a friend who works there), I was thrilled to bring this to an NPO, save tax payer dollars and make them downright effective. • Now I manage said glorious re-built infrastructure leaning heavily on JAMF/Casper & Meraki services. • Hired and supervise a great and wise Desktop Support and Training specialist with killer people skills. • Enlisted a top flight local IT consultant (on retainer) for occasional nightmare scenario resolutions. (Because only idiots waste 2 days figuring out something someone else already knows.) • Smart equals simple; I truly believe in the "if I'm hit by a bus some one else can step up behind me" rule. • So please pardon me when I happily boast that TODCO is now one of the best equipped and most technologically agile NPOs in all of San Francsico. They can grow as fast as they please, any way they please, without worrying if their systems will handle it. Show less



Optimizely

• United States
• Software Development
• 700 & Above Employee

• IT Consultant

  • Oct 2012 - Apr 2013

  Upgraded and managed network infrastructure. Streamlined on-boarding process. Upgraded and managed network infrastructure. Streamlined on-boarding process.



CrowdFlower Inc.

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• INFORMATION TECHNOLOGY SPECIALIST

  • Aug 2011 - Apr 2012

  • Served up hands-on management like an octopus, minimal supervision and virtually predictive in my support of all technical and information systems to over 70 users of iMacs, MacBooks, PCs, iPads, iPhones, Android phones, printers, and flashing bunnies. • Managed white label Google Apps domain and implemented business tools like Backupify, Promevo, Jira, JobScore, Prey, CrashPlan Pro, BambooHR, IntAcct, SalesForce.com, Remote Desktop, Join.me, QuickBooks, DropBox, and Tungle.me. • Resolved networking issues; maintained a continuous high-speed connection for both wireless and landed connections. Rebuilt and extended local wired network including new rack and cabling; installed Meraki mesh-wireless network. • Supported all VoIP and analogue telephony. • Developed and managed all IT and service vendor contracts and relationships including Apple, Zones, CDW, Monoprice.com, Amazon, Verizon wireless, PG&E, AT&T, WebPass ISP, Mega-Path VoIP, CrashPlan Pro back-up, ADT Alarm systems, and office furniture purchases. • IT policy, strategy, and architecture, security and contingency planning systems development, implementation, and monitoring. • On and off boarding and training: setting up computer and first-day training of relevant topics and technologies based on of new hires’ role, developed guidance and provided training sessions to groups and one-on-one. • Priced, budgeted, and purchased all new computers, equipment, and applications. • Managed multiple domains. • Maintained accurate equipment and license inventories. • Updated and maintained company wiki/portal. Show less



British Consulate-General San Francisco

• San Francisco Bay Area

• INFORMATION TECHNOLOGY SUPPORT OFFICER, CORPORATE SERVICES (12 MONTH CONTRACT)

  • Sep 2010 - Aug 2011

  • Managed all technical and information systems with the motto, “If it plugs in, I own it.” • Locally administered two parallel computer systems. One is a highly securitized proprietary network serving over ten thousand users globally. The second is a local network linking Windows Server 2010 with 30 workstations, laptops, and peripherals. • Desktop and systems support for over 30 local and mobile users. Troubleshoot and manage system errors, outages, upgrades, and modifications. • Supported all other technical systems, including: Blackberry/mobile phones, proprietary A/V system, video conferencing center, VoIP telephony, and proprietary security access system. • Managed multiple systems to log faults, maintain hardware, and maintain inventory of equipment and software. • Security systems development, implementation, and monitoring. • Training manager and coordinator: developed guidance and provided training sessions to groups and one-on-one. Show less



GranathWorks

• San Francisco Bay Area

• IT CONSULTANT/INDEPENDENT CONTRACTOR: Freelance Technical Support & Project Management

  • Nov 2007 - Aug 2011

  • Desktop and systems support for 200+ users across 9 Bay Area sites including healthcare professionals, attorneys, building contractors, and NPO workers with a strong customer service focus. • Evaluate, test, deploy and support hardware, software, and web-based solutions in mixed network and desktop environments. Modeled Active Directory Group Policies to support desktop and user profiles. • Implement and monitor IT policies and controls to ensure data accuracy, security, and compliance with industry standards. • Support multiple CRM/EMR solutions and applications that provide access to client data, including clinical assessments, contact-management, and billing. • Hands on management of multiple technical projects. Open communication has resulted in projects completed on time and on budget. • Recommend and budget hardware purchases, software purchases, and negotiate vendor contracts. • Draft technical documentation and provide user training and materials. Show less



Conard House

• United States
• Mental Health Care
• 1 - 100 Employee

• CLIENT INFORMATION SERVICES MANAGER

  • Apr 2010 - Aug 2010

  • Hands on day-to-day support and troubleshooting for 100+ users across 13 San Francisco sites. • Ensured secure electronic environment for intra-agency sharing of client fiscal and clinical records. • Managed organization-wide network of 13 sites and 6 servers within San Francisco. Worked closely with outside vendor and consultants regarding maintenance, upgrades, expansion, and hardware and software purchases for network and servers. • Hands on day-to-day support and troubleshooting for 100+ users across 13 San Francisco sites. • Ensured secure electronic environment for intra-agency sharing of client fiscal and clinical records. • Managed organization-wide network of 13 sites and 6 servers within San Francisco. Worked closely with outside vendor and consultants regarding maintenance, upgrades, expansion, and hardware and software purchases for network and servers.



Taproot Foundation

• United States
• Non-profit Organizations
• 100 - 200 Employee

• PROJECT MANAGER of Service Grant for BHNC, Inc. (VOLUNTEER)

  • Nov 2007 - May 2008

  • Prioritized tasks and drove decisions for a six-month project to develop a donor database using Salesforce.com for the Bernal Heights Neighborhood Center. • Responsible for developing data requirements and project plan to meet client business requirements. • Liaison between client and technical staff, accountable for clearly explaining technical details to the client with limited technical expertise. • Maintained timeline: kept all-volunteer team focused on finishing project on time and within budget. Show less



Tenderloin Housing Clinic

• United States
• Non-profit Organizations
• 100 - 200 Employee

• IT DEPARTMENT HEAD / SYSTEMS ADMINISTRATOR

  • Jan 2003 - Aug 2007

  • Drove systems development during a period of explosive growth over five years. Organization grew from a single site with 25 employees to 22 separate locations supporting 250 employees across San Francisco. • Built and supported125 desktops, 24x7 data center, network services, Help Desk operations, training, data backup and recovery, asset management, and light web design.• Oversaw annual operating and capital budget.• Established a Help Desk with a strong focus on customer service. Hired and trained technical team. • Created applications for Help Desk to identify and track technical support issues. Planned and deployed remote desktop management solutions.• Developed a computer skills training and knowledge management program for agency from needs assessment and curriculum development to user testing and course deployments. Results allowed users greater ownership of tools and increased productivity. Reduced Level 1 Help Desk requests by 30% over two years. • Configured and administered eight production servers across 5 locations. Designed, installed, configured and supported all network infrastructures for 22 work sites. Show less

• IT DEPARTMENT MANAGER / SYSTEMS ADMINISTRATOR

  • Oct 2001 - Jan 2003

  • Founded Information Technology department for a growing service organization and law office.• Designed and implemented IT processes, policies, and procedures, including: asset management, data security, and disaster recovery.• Provided all desktop and application support, server administration, and program related administrative duties. • Managed 2-year project to optimize infrastructure from inception through implementation and maintenance. Resulted in 99% network uptime from previous 95% levels.• Built servers and workstations. Replaced hard drives, motherboards, and network cards.• Installed and configured multiple applications and operating systems. Re-imaged and inventoried workstations.• Developed, negotiated, and managed contracts and relationships with corporate vendors and executive account representatives including Dell, Microsoft, Novell, and DataSafe. Show less

• Project Manager/Client Accounts Manager

  • Jun 1997 - Oct 2001

  • Oversaw project to design and deploy customized Microsoft Access/SQL database serving more than 10,000 clients. Resulted in improved functionality, security, and simplified training.• Hired, trained, and supervised client accounts team. • Provided financial services and relationship management for over 1500 formally homeless clients.• Managed over $8.4 Million in client funds annually.• Managed contracts and relationships with multiple City, County, and Federal agencies including HUD, the San Francisco Department of Health, and the San Francisco Mayor’s Office.• Independently provided technical support and troubleshooting to staff. Show less



CaterMarin

• Chef

  • 1996 - 1997

  • Kitchen and on-site preparation of catered meals for events serving up to 2,500 guests. • Supervised up to 50 kitchen and wait staff. • Kitchen and on-site preparation of catered meals for events serving up to 2,500 guests. • Supervised up to 50 kitchen and wait staff.



Jimmy Bean’s

• Restaurant Manager

  • 1996 - 1997

  • Planned and opened new restaurant at HAAS School of Business. • Hired and supervised over 20 kitchen and wait staff. • Developed and implemented marketing plans. • Oversaw regulatory compliance. • Planned and opened new restaurant at HAAS School of Business. • Hired and supervised over 20 kitchen and wait staff. • Developed and implemented marketing plans. • Oversaw regulatory compliance.



Bertelsmann Industry Services

• Technical Editor

  • 1996 - 1996

  • Compiled databases for multiple California HMO directories, migration from various RDBMS and spreadsheet systems to MS Excel. • Compiled databases for multiple California HMO directories, migration from various RDBMS and spreadsheet systems to MS Excel.



Law Offices of Melvin M. Belli

• Paralegal and Calendar Clerk

  • 1994 - 1996

  • Supervised teams of over 10 lawyers, paralegals and clerks in case preparation. • Created and maintained databases for class action lawsuits of over 10,000 participants. • Supervised teams of over 10 lawyers, paralegals and clerks in case preparation. • Created and maintained databases for class action lawsuits of over 10,000 participants.



City and County of San Francisco Office of the Public Defender

• Volunteer Paralegal

  • 1995 - 1995

  • Assisted in interviewing clients, legal research, motion writing, and at trial. • Assisted in interviewing clients, legal research, motion writing, and at trial.



Law Offices of Robert Van Gutman

• Paralegal, Calendar Clerk

  • 1993 - 1994

  • Developed and executed project to migrate 10+ years of documents from WordStar to WordPerfect. • Installed and maintained Abacus calendaring system. • Managed all aspects of litigation, including briefs, pleadings, contracts, and correspondence. • Performed legal research and trial preparation. • Developed and executed project to migrate 10+ years of documents from WordStar to WordPerfect. • Installed and maintained Abacus calendaring system. • Managed all aspects of litigation, including briefs, pleadings, contracts, and correspondence. • Performed legal research and trial preparation.



Access Video Productions

• Manager, Videographer, and Editor

  • 1991 - 1993

  • Managed a mid-sized video production house. • Wrote, directed, shot and edited video productions. • Supervised up to 30 cast and crew members. • Developed and managed intern program with U.C. Berkeley and Laney College • Managed a mid-sized video production house. • Wrote, directed, shot and edited video productions. • Supervised up to 30 cast and crew members. • Developed and managed intern program with U.C. Berkeley and Laney College



Lawler and Lawler

• Receptionist, Legal Assistant, and Calendar Clerk

  • 1988 - 1989

  • Converted manual filing system of over 5000 files to Lotus 1-2-3. • Light casework, INS form and document preparation. • Maintained library, case calendar and generated billings. • Converted manual filing system of over 5000 files to Lotus 1-2-3. • Light casework, INS form and document preparation. • Maintained library, case calendar and generated billings.



Georgetown University

• United States
• Higher Education
• 700 & Above Employee

• Student

  • Jun 1979 - Aug 1979

  • Summer Law & Debate Program • Summer Law & Debate Program