Assistant Rooms Manager

• nov. 2021 - - Prezent

Host Supervisor

• ian. 2021 - ian. 2022

Host

• iul. 2020 - ian. 2021

Guest Service Representative

• mar. 2019 - iul. 2020

Crossed trained as Service Express, and Night Audit. Performed Task Force at the Westin in Uptown Charlotte. Developed and curated a comprehensive training manual for the front office covering all entry level positions. Designed and updated guest facing materials to match brand standards. Crossed trained as Service Express, and Night Audit. Performed Task Force at the Westin in Uptown Charlotte. Developed and curated a comprehensive training manual for the front office covering all entry level positions. Designed and updated guest facing materials to match brand standards.

Merch Booth Lead

• iul. 2016 - iul. 2019

Yearly seasonal leadership position. Coordinated design, setup, and operation of the merch booth. Streamlined the on-boarding process for Ipad and cash handling procedures. Yearly seasonal leadership position. Coordinated design, setup, and operation of the merch booth. Streamlined the on-boarding process for Ipad and cash handling procedures.

Internal Health Inspector

• oct. 2016 - mar. 2019

Training and on-boarding of new team members. Performed routine inspections of the facility, staff procedures, and equipment. Developed checklists to streamline daily procedures and uphold health and safety regulations. Training and on-boarding of new team members. Performed routine inspections of the facility, staff procedures, and equipment. Developed checklists to streamline daily procedures and uphold health and safety regulations.

Shift Lead

• mar. 2018 - ian. 2019

Delegated shift tasks and ensured completion. Held responsibility for all closing procedures and standards. Developed extensive online training materials including video demonstrations and tutorials. Processed weekly payroll and invoices. Delegated shift tasks and ensured completion. Held responsibility for all closing procedures and standards. Developed extensive online training materials including video demonstrations and tutorials. Processed weekly payroll and invoices.

EL Specialist

• mai 2015 - oct. 2016

Team leader and trainer, cash handling, sales training, management training & experience. Achieved Best Sales Rep of the Week twice, as well as topping net sales numerous times. Team leader and trainer, cash handling, sales training, management training & experience. Achieved Best Sales Rep of the Week twice, as well as topping net sales numerous times.