Experience

Broadreach Medical Resources, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Chief Operating Officer

  • Jan 2021 - Present

  Michael Fendrich has a long and varied history with BMR, having been with the firm since the development of their first client. With over 15 years of Prescription Benefits Management and Administration experience, he is able to leverage his background to provide comprehensive service to BMR’s client base, or in support of the BMR Client Services Team. As one of the original architects of BMR’s analytics and client services platform, as well as financial underwriting protocols, Michael has led the evolution of BMR’s systems into those that enable the provision of exceptional client and member service. In his capacity as COO, Michael uses his overall knowledge to engage with all BMR departments including finance, analytics, sales and marketing, and works directly with several clients, as well as helps to develop new business opportunities and solutions. Show less

• Director of Analytical Services || Advanced Technology || Cross-Functional Technology Team

  • Dec 2005 - Present

  Partnering with senior management to leverage predictive analytics, mathematical modeling and advanced statistical techniques to drive strategic thought and effective decision making. Providing clear, strategic vision and planning for bringing actionable, innovative analytic solutions to market.● Prepared, analyzed, and presented proposal to executive management team for re-engineering key product; which resulted in 23% increase in revenue for entire product line. As key member of senior management team, designed enterprise-level modeling initiatives, drove innovative projects, automated processes, and enhanced client retention.● Developed savings modeling initiatives that saved clients 20-25% in drug spend in first year and mitigated costs in subsequent years. Defined structures, processes and ROI-based resource alignment for all clients resulting in direct cumulative savings of hundreds of Millions of dollars since 2006.● Provided overall direction for underwriting major client projects by capitalizing on advanced analytic solutions, complex cost modeling and forecasting strategies. Presented actuaries at several reinsurance/stop loss carriers to approve cost modeling calculations―resulting in 100% acceptance rate and several stop loss quotes.● Monitored and coordinated cost savings and revenue initiative strategies for both plan design and clinical programs; coordinated with departmental teams, client technical teams and partners in design, implementation and delivery of year-to-year savings modeling for entire programs.● Designed and implemented financial structure (pricing and clinical savings) and math to achieve optimized savings results for clients’ RFP process; enhanced accurate reporting suites to effectively and efficiently track and communicate performance.● Integral to creation of core systems; financial, clinical and operations. Collaborated with COO, lead programmer and sales/operational staff to build key database system Show less



Advanced Hiring System

• United States
• Human Resources Services
• 1 - 100 Employee

• New Business Systems Development/Information Technology Manager || Enterprise Systems

  • Jan 2000 - Oct 2005

  Managed service delivery of complex IT software, hardware, security, telecommunications and networks in multiple windows environments. Charged with development of continuous improvements to technology roadmap for technologies that established IT standards, reduced risk, drove innovation and reduced costs. ● Planned and implemented a system for targeted leads through various unique avenues. System generated hundreds of new clients to date, including two Fortune 500 companies. ● Created client service system for monitoring clients’ satisfaction by tracking multiple factors, including visits to member area of website, ratios of profiles used and last date of usage. System increased client retention and renewals. ● Implemented company-wide system re-engineering plan that reduced costs. Negotiated vendor contracts and defined service level agreements, conducted solution analysis and created implementation strategies. Show less



Cantor Seinuck Group, New York, NY

• System Development/Website Manager || Emerging Technologies

  • Jun 2001 - Jun 2003

  Leveraged competence in all phases of website and software development, including requirements gathering and analysis, system development and design, prototype development, website design, configuration control, testing, software quality assurance and website maintenance. Oversaw system compliance with all internal policies, procedures and processes. ● Redesigned system architecture and coordinated with senior management to ensure company website conformed to branding guidelines and compatibility with customer-specified browsers and platforms. ● Created company’s first website from ground up and handled annual budgeting of IT infrastructure systems. ● Identified and implemented strategy to increase organization’s material readiness by storing and categorizing electronic data, implementing staff training and reengineering information database to maximize efficiency. ● Main point of contact for planning, organizing and executing database-related projects; gathered necessary resources and worked closely with administrative teams across Canada and the United States. ● Developed and implemented Management Information System that granted general managers access to relevant information critical to company bottom-line. Show less